Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Attractive, solid, good addition to my patio”

Helpful Report

Posted 2 years ago

“I ordered the scratch and Dent Kamado table. As stated up front in the product description that the table could be missing hardware with scratches and a few dents. I was pleasantly suprised when I opened it... there were a few scratches and one minor dent, along with a few missing bolts but all in all it was much better than I expected. After $2.67 at a hardware store I now have an awesome table for my Kamado. It is very heavy duty and the XL kamado I have fit like a champ. A good deal all the way around”

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Posted 2 years ago

“worked great”

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Posted 2 years ago

“Fire pit looks great and was delivered quickly!”

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Posted 2 years ago

“Nice product and great delivery. Easy purchasing process. Thank you”

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Posted 2 years ago

“Teak Outdoor table and chairs were as described and look great. Easy to assemble.”

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Posted 2 years ago

“Received quickly. FedEx driver was lazy and left it in the middle of the driveway. Stove is good quality and very thick steel. Should last a very long time.”

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Posted 2 years ago

“There is a gap between the two rings…. Other than that great product”

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Posted 2 years ago

“Great cover for our griddle”

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Posted 2 years ago

“My footstool arrived quickly, and in good condition. I’m very pleased with the purchase.”

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Posted 2 years ago

“Order came within a few days. Good quality product.”

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Posted 2 years ago

“great company to deal with. very professional. shipping is fast and precise. highly reccomended”

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Posted 2 years ago

“I have used Titan's 6" Dueling tree targets for years. I have not found a better or comparable priced set of targets yet. Great price, targets are perfect for my Dueling Trees and I have yet to have a issue with the targets or the Titan Company. I will continue to use and purchase them. I highly recommend these targets. Brad”

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Posted 2 years ago

“Good parts”

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Posted 2 years ago

“Absolutely awful customer service. I ordered 3 teak items - 2 tables and a bench - totaling $1,281 on 7/7/23 including $64.48 for "route insurance". The tables started tracking immediately, and were delivered quickly but the bench wasn't scanned by FedEx until 7/16 and it finally arrived at the local station 7/20 where it sat for several days showing "delivery exception". I called Titan repeatedly asking for help and they did nothing but blame FedEx. Turns out the local FedEx station said Titan shipped me a customer return and didn't bother to remove the return label so FedEx was scanning 2 labels and sent it back to Titan due to the confusion. I spent hours on the phone with Titan and FedEx trying to figure out why the delay. When I called Titan to ask for a refund they're so cheap they didn't want to refund their worthless "route insurance". AVOID THIS COMPANY!! Their customer service is awful.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer care specialists who assisted you with your concern and informed you that the refund has been issued on August 01, 2023. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Design of this grapple has a flaw. Each time you open the grapple it hits the arm of the tractor damaging the hoses and hydraulic cylinder. A design change would remedy the problem After calling and emailing Titan customer service multiple times they deny the issue.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Works like a charm! Easy assembly, fast delivery and I'm a grilling away! Highly recommend!”

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Posted 2 years ago

“Great service, delivered securely and on time.”

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Posted 2 years ago

“It was easy”

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Posted 2 years ago

“Box torn and ripped. Grate good.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,800 reviews