Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick delivery, easy assembly and working great”

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Posted 1 year ago

“Eat to order and to medicated the website. Fast shipping!”

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Posted 1 year ago

“The 28" cover for my blackstone fit great and looks fantastic Fast shipping too”

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Posted 1 year ago

“Good quality. Fast Delivery”

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Posted 1 year ago

“Don't like that Titan refuses to compensate you for lost or damaged product unless you pay an additional amount for shipping protection. Box was broken in multiple places, but arrived quickly.”

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Posted 1 year ago

Hi, we apologize for any inconvenience. We offer the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. We suggest you get the insurance but if you really don't want to, you have the option to remove it at the checkout page. If you receive a damaged item, please reach us at info@titanbrands.com to further assist you.

Posted 1 year ago

“First item was never shipped. Company representative was quick to respond to inquiry, investigate and arrange shipment of replacement item. Item was quickly shipped and happily received. Thank you for your prompt resolution!”

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Posted 1 year ago

“Exactly what we needed”

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Posted 1 year ago

“fast delivery and good product 5 star already recommended your site to some of my friends only problem was stickers were smashed between the gongs”

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Posted 1 year ago

“The table would not fully open. One aside opened completely without much effort but the other side came to a halt. After a long time of examining the table from all directions, we saw that a brass peg was partially blocking the channel. But after a bit more force, the table opened all the way.”

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Posted 1 year ago

“I have to say I’m very pleased with the timely manner I received the 25w stainless steel charcoal, rotisserie. Was not dented or scratch, thank You. It’s well worth the price thus far.”

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Posted 1 year ago

“Product is beautiful, heavy duty and comfortable. Shipping packaging needs to be improved. All boxes came with some damage. The product (chairs) had some cosmetic damage and 1 chair had a broken structural piece which made it unable to assemble.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you ordered was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 1 year ago

“Heat deflector finished came damaged no damage to the cardboard or the packaging. Titan was slow to respond and come to any satisfactory agreement regarding the heat deflector it's been a week or so.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Heavy duty Titan products! Love it!”

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Posted 1 year ago

“The quality of the cast iron open fire cooking grates are sexxxxxxy.”

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Posted 1 year ago

“great product, sturdy, hefty and very efficient order and shipping service.”

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Posted 1 year ago

“Love the grill and arrived quickly!”

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Posted 1 year ago

“Great product and speedy delivery!”

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Posted 1 year ago

“Excellent service and quality product”

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Posted 1 year ago

“Arrived broken but Titan rectified it very quickly and sent a new one. Good sturdy quality”

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Posted 1 year ago

“They sent me an unusual product and they aren't willing to make it right. Route hasn't responded to me in a week as well. I will never order from Titan Great Outdoors ever again.”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews