Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“On time in great packaging great product”

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Posted 2 years ago

“We had to pay for shipping”

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Posted 2 years ago

Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy at this link, https://www.ashandemberoutdoors.com/shipping-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Great company to work with. This is my 3rd order from here. Great quality !!! Highle reccomended!!”

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Posted 2 years ago

“Great fire pit! Fast shipping for such a large item. Works great-minimizes smoke drift and burns wood to hardy nothing left in ashes and also beautiful when not in use.”

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Posted 2 years ago

“The return policy is awful so now I’m stuck with a product I can’t use”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.ashandemberoutdoors.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Ash & Ember had the flattop cover I needed for my 4 burner Camp Chef. It fits great, price was right and is well made. Shipping was quick and packaged as I expected, no complaints.”

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Posted 2 years ago

“Item is not the size listed”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Great service”

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Posted 2 years ago

“The product was delivered promptly, and was as described.”

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Posted 2 years ago

“One of the best online purchases my wife and I have ever made. The bar stools are beautiful and well built.”

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Posted 2 years ago

“Great quality”

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Posted 2 years ago

“This thing is awesome made of high quality metal and looks o so good!🥂”

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Posted 2 years ago

“Fast shipping”

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Posted 2 years ago

“fair prices, good quality, and delivered on time”

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Posted 2 years ago

“good corten steel firepit.”

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Posted 2 years ago

“The bench is nicely finished. no flaws in the teak wood or finish. The assembly was secure although I wish they would have been more explicit and detailed with the diagrams for assembly. All in all, it looks like a much more expensive bench that I was considering for twice the price. Satisfied with this purchase. Thank you.”

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Posted 2 years ago

“Great cast iron fire bowl for the stone fire ring. Good quality, shipped with no problems, exactly what we needed. It is happily hosting a smores party as we speak!!!”

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Posted 2 years ago

“Excellent service. Prompt delivery. Beautiful product. Easy to assemble. Heavy duty built!”

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Posted 2 years ago

“nice product, fast shipment”

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Posted 2 years ago

“The garden bench and two arm chairs are excellent. Very well constructed and strong.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews