Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bought a $1200 grill from them that rusted in under a week. The finished bubbled off on the first used. I emailed them. A week later no response. I’m about to reverse my credit card charge.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Communication is key, and Titan Outdoors exceeded any expectations in that regard! Even the delivery team communicated well with me to be sure they knew directions to my home. I also received my fire bowl sooner than I was expecting, and it is fabulous!”

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Posted 1 year ago

“We love the grate for our fire pit. Excellent quality.”

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Posted 1 year ago

“The grill is installed. The Titan team was over the top helping me get the shipment. Thanks so much. Mason Epperly”

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Posted 1 year ago

“My entire box was smashed to pieces I sent you a picture of it. No response”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We checked and we have not received the photo. Kindly email it to support@titandistributorsinc.zendesk.com. You may also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Very reasonably priced target stand and I'm very impressed with the quality. Super fast shipping too. Only downside is it didn't include the bolts to mount the legs for some reason.”

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Posted 1 year ago

“Fast delivery, great product”

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Posted 1 year ago

“I purchased the fire table heat deflector and it works great! It is well made, heavy duty, and shipping was really fast! I highly recommend it!”

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Posted 1 year ago

“Easy order, great pricing and quick delivery!”

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Posted 1 year ago

“If I could give this rating of zero, I would give it a zero. First off I was told that I would receive my grill on 26 August. I ordered my grill on 16 August. Therefore thinking that I was going to get it, I planned an event which I was to receive about $300 for. On the 26th. The guy pulls up with the truck I feel like I'm going to get my grill only to find out that the grill was not on his truck. He told me that they had put it on a different truck and I would get it on Monday. I called Monday to find out about what time only to be told that they would try to get it to me Monday but it would be there Tuesday. Now, I've lost the income from the event and I've taken off from work on Monday now I had to takeoff work on Tuesday. I called Titan back to see what they could do, and to possibly get some compensation for all the lost income, I was told they would get back to me either by email or via another phone call. Not only did titan not get back to me. I got another email that said I was not gonna get my grill until September 2 and then got an email from Titan with them saying it wasn't their fault and they would not be compensating me. The delivery company then goes on to say we couldn't find your grill. We found it and we sent it out. I have been a faithful customer of Titan for many years, but this was the worst service and explanations of no help whatsoever to get compensation. I was given at least four reasons that titan feels as though they should not have to compensate me. I kept telling them although the delivery company did not do their job my contract and payment went to tighten. I would have appreciated at least someone calling me to explain to me why they couldn't compensate me for everything that I've lost in this, not to mention I didn't even call when I got to Grill to put it together. I was missing a few bolts. I didn't want to deal with them anymore as much as I like the products I don't think that I will ever deal with Titan again.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Good people good peoducts.”

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Posted 1 year ago

“Item arrived as promised. Have already used a half dozen times. Pleased with product and service.”

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Posted 1 year ago

“Beautiful well made copper fire bowl, well packaged and fast delivery! Thank you”

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Posted 1 year ago

“The shipping package was totally inadequate. The cardboard box was made of two smaller boxes and was destroyed by Fedex. The inner blocking was in shreds. If the grating was not indestructible, it would have been severely damaged. It was delayed in transit for several days, I believe, because Fedex was considering returning it to Titan.”

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Posted 1 year ago

“Product was as described and expected.”

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Posted 1 year ago

“Very nice product, great price”

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Posted 1 year ago

“Great table! Very happy. Delivery was prompt.”

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Posted 1 year ago

“The delivery sucked. I asked them to take the wood pallet and he told me no he could not. I have a small garbage bin and it would not fit.”

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Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While TForce is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery or if they will grant any request aside Titan. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If TForce fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Was delivered on time and what we expected”

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Posted 1 year ago

“Great product! And fast delivery! Thank you!”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews