Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The grill cover does not fit!”

Helpful Report

Posted 1 year ago

“The website was easy to navigate and I received my order sooner than expected.”

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Posted 2 years ago

“I used to spend $200 to $400 a week with this establishment before it became legal You know the ones that kept you in business the medical patients.. I started using Annapolis about 2 years ago gold leaf they prioritized their medical patients they have curbside service for their medical patients and they offer 15% off daily for their medical patients... Today I decided to give Ash another try and of course was disappointed as always.. I wanted to redeem some points for the pre-roll of course they didn't have any pre-rolls that could be redeemed with my points.. I purchased a cart of course there was no patient label on it no name or my doctor's name and when I tried to call after noticing it within 3 minutes of leaving of course no one ever answers the telephone and the voicemail box is full”

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Posted 2 years ago

“Very pleased with purchase and ordering experience. I comparatively shopped the fireplace grate and impressed with the competitive price. The description was on point and I had a very good idea of the product. Shipping was fast and the grate, though very heavy, arrived well packaged. Assembly was straight forward and easy. 100% satisfied.”

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Posted 2 years ago

“The quality of the furniture superb. The shipping is fast and well packaged. I’ll be on the lookout for my favs going on sale 🙂”

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Posted 2 years ago

“Outstanding quality grill.”

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Posted 2 years ago

“We love our vertical fireplace grate. Works perfectly. Shipped fast. Packed well. A+”

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Posted 2 years ago

“Ordered two Christmas gifts received on time great Communications shipped fast and packaged very well would definitely do business with again”

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Posted 2 years ago

“I think it took an awful long time to ship but needed to return it anyway. Your customer service is outstanding though.”

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Posted 2 years ago

“Love chairs and table. Style, color and durability. Easy to assemble. Looks great on our new dock”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Quick response”

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Posted 2 years ago

“I am very satisfied with the quality of the product. I ordered the 28" firepit grate. It actually arrived 4 days earlier than the time stated for arrival. The quality of the grate is even beyond what I expected. It is very well made. I wasn't expecting it to be so heavy-duty and made with such thick steel. I haven't had the chance to actually use it yet, but I anticipate it lasting for a long time. It is very nice to purchase something that is even better than you expected it to be. That is a rarity in this day and age where products are never as good as they seem once you actually get them in hand. Thank you for selling such high quality products. Thank you, Dan Henson”

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Posted 2 years ago

“Great company for customer service and ease of purchasing. Experience was quick and easy. Arrived as expected.”

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Posted 2 years ago

“Product is true with description and advertising. Love it!”

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Posted 2 years ago

“Great product! Well designed, heavy duty and great quality!”

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Posted 2 years ago

“Good look and is a great quality product!!! A perfect gift for a traditional Cuban”

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Posted 2 years ago

“The fire pit grate was excellent. Heavy duty construction works perfectly paired with a Lowes Fire Pit. Packaging was perfect and price was right.”

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Posted 2 years ago

“The fire pit was delivered after christmas and left by mailbox. very disappointing and customer service was horrible.”

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Posted 2 years ago

“Fast shipping and the item was as described.”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews