Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy and pleasant experience from start to finish. Customer service was courteous and they know the product. The quality of the product is great. Will buy from them again.”

Helpful Report

Posted 1 year ago

“strong and effective fireback and grate”

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Posted 1 year ago

“I believe the shipment process took too long by today's standards and something that can be improved. The product purchased was the aluminum hard lid for an FTG600 Camp Chef griddle (flat top). The initial lid was damaged on arrival. One corner was bent in a way that would have been difficult to straighten out. Through Route, the shipping support service available when ordering from Ash and Ember, I was sent a second lid. That lid was also bent on all sides. The material is soft and thin enough that it can be manipulated to a point and I spent some time working to get the sides all straight and corners square. The tolerances are so small in the overall measurement that even after the work I did, the lid would not fit the griddle without a good deal of interference between the lid and the griddle top. More work got it to sit down but with some effort. After that, the problem was that the lid did not sit back far enough when engaging the hooks on the underside of the lid against the rear wall of the griddle in the open position. The lid leand forward quite a bit. I really do wish this system worked as it should as the price point of the lid on sale couldn't be beaten. I also do not enjoy making less than complimentary reviews. I did here so others may not have to go through what I did and end up where you started.”

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Posted 1 year ago

“The product was described appropriately. I did have some issues taking advantage of the discount promotion, but when I called in to the 800 number the staff is knowledgeable helpful and was able to execute my order and apply the discount code. Everything was delivered and isn’t working order.”

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Posted 1 year ago

“Great communication during and after the order. Product was a scratch and dent deal, but showed up well packaged and looks great!”

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Posted 1 year ago

“Wanted a larger cast pan for the grill and this works perfectly, I ground and smoothed the inside and seasoned.”

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Posted 1 year ago

“Well made with quality materials but I didn't like the design of the angle the grill tips backwards towards wooden handles. Also why have a grease pan for a camp fire grill ...not nessasary!”

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Posted 1 year ago

“The package didn’t get shipped out until I called and asked why it was still sitting in an AZ warehouse. Then it arrived two days later. The gal I spoke to was very friendly. The product is awesome!! I sent it to my daughter and son in law and they love it!! They say it works great!!”

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Posted 1 year ago

“Easy order. Fast shipping.”

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Posted 1 year ago

“Thank you so much for your fast service and delivery.”

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Posted 1 year ago

“Thank you!”

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Posted 1 year ago

“Zzzzzzzzzzzzxzx”

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Posted 1 year ago

“Exactly what we wanted. Good quality and quick delivery, well packed for shipping. Have our 15” skillet washed and we are ready to season it and begin a summer of use…!”

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Posted 1 year ago

“Fast Shipping. Heavy Duty fireplace grate.”

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Posted 1 year ago

“My grate arrived quickly. I haven't had a chance to use it yet, it is well made heavy metal. Looks like it will last a long time.”

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Posted 1 year ago

“We are very happy with the product. Our only issue is that the wrench supplied with the product didn’t fit. I had the proper wrench on hand so it wasn’t a big issue.”

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Posted 1 year ago

“Beautiful table fast delivery”

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Posted 1 year ago

“Looks like a good product, got it in short order,quick response. I'm in Wisconsin &it's been a damn cold time lately, but should work just fine”

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Posted 1 year ago

“The cart I ordered came quickly and is well made and sturdy. Unfortunately, it was missing two screws and I am unable to complete it. I have contacted the company that makes the cart and their response is very slow, but hopefully they will send me the missing screws.”

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Posted 1 year ago

“Everything was fine but we didn't receive bolts to secure the rod that connect the legs. Thanks, Bob.”

Helpful Report

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,885 reviews