Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awesome product. One of the better constructions my husband and I have seen. Awesome product Titan.”

Helpful Report

Posted 1 year ago

“Great response to issue. Loved the customer service.”

Helpful Report

Posted 1 year ago

“We bought the heavy duty 28.5" campfire pit grate. It's perfect for our fire pit! AND it is heavy duty”

Helpful Report

Posted 1 year ago

“Easy order- on time delivery”

Helpful Report

Posted 1 year ago

“Good to work wiyh”

Helpful Report

Posted 1 year ago

“Excelente producto facil de ensamblar con materiales de primera estable sólido superó las expectativas que tenía Gracias 100/100 recomendable”

Helpful Report

Posted 1 year ago

“The directions could of been a little clearer.”

Helpful Report

Posted 1 year ago

“Perfect! Thank you. It was a pleasure to do business with your team!”

Helpful Report

Posted 1 year ago

“Very good product for the price point offered… unit is all stainless steel and heavy ( I purchased the large sized ). I’ve only done one test burn and as it gets hotter, it will get the secondary burn through the vent holes at which point there is very little smoke. However I set the unit directly on the lawn and when all is said & done, it got hot enough to burn my grass. May try setting it on masonry bricks to see if that will help. Very pleased with the purchase. Only negative is it was slightly dented in two spots from damage during transit. Not sure if additional packaging would help as the large size is a beast. Overall: 5 stars to Ash & Ember”

Helpful Report

Posted 1 year ago

“Love the chairs. Good, solid chairs at a great price. Putting them together was a little bit of a challenge, we had some trouble with the wooden dowels splitting but we persevered. They look great on my porch.”

Helpful Report

Posted 1 year ago

“Have not used it yet….but looks well made. Good welds. Securely packed for shipping at appropriate 20 lbs.”

Helpful Report

Posted 1 year ago

“Minimum 10 characters”

Helpful Report

Posted 1 year ago

“Delivery on time. Everything ok. I do not use my item yet but I hope works good. Thanks”

Helpful Report

Posted 1 year ago

“Quick delivery and high quality product! Received many compliments from friends. -JV”

Helpful Report

Posted 1 year ago

“Love the chairs. Well made!”

Helpful Report

Posted 1 year ago

“Knowledgeable sales staff.”

Helpful Report

Posted 1 year ago

“Our item was delivered promptly. Customer service was amazing.”

Helpful Report

Posted 1 year ago

“The price and quality of these Adirondak Rocking Chairs are amazing. Easy to assemble and everything I wanted.”

Helpful Report

Posted 1 year ago

“I think your product is pretty fabulous. I think your shipping method needs some work. FED EX delivery was not good. The fire pit was almost not even contained within the box because the box was so damaged. The fire pit had a few dings on it and some paint scrap but that was an FED EX issue, not an Ash & Ember issue. The damage was not enough to warrant me barking about it. Unfortunately, FED EX's shipping practices do reflect on your product..... Seriously consider using an alternate shipper.”

Helpful Report

Posted 1 year ago

“Great product. Holds up well with the heat of a large fire. Great price!”

Helpful Report

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews