Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I didn’t receive the entire order the first time. Spent over an hour and half on phone trying to get missing parts. Finally got it all and live the firepit.”

Helpful Report

Posted 1 year ago

“Fast & quick order delivery. Good quality product”

Helpful Report

Posted 1 year ago

“I ordered and paid for two planters and was sent one planter and a second box filled with plywood. I am still trying to resolve this issue.”

Helpful Report

Posted 1 year ago

“quality is superb and was delivered on time!”

Helpful Report

Posted 1 year ago

“Great product at a fantastic price!”

Helpful Report

Posted 1 year ago

“The order was processed quickly and arrive on the day they said it would arrive. Everything was packed well and went together easily the first time. I have used it 3 times already and works flawlessly. Highly recommend for any one with a weber 22 kettle or the SnS 22 kettle, which is what I have.”

Helpful Report

Posted 1 year ago

“One of the legs for the Live Santa Maria grill I received was milled improperly. The top two holes were milled on the bottom of the leg and vice versa. I sent a message to CS and then followed up with a telephone call. I was told that the item was out of stock with no upcoming date of when it would be back in stock. I therefore had two choices, to return the item or to have the leg's holes property drilled. If I did, I would have to provide a quote first for approval. I live in a rural area... It takes 1/2 hour to get to a grocery store, let alone a metal fabricator, the closest actually being about 1 hour away. So, Ash and Amber wants me to go to the fabricator, get a quote send it in, and then IF approved, go back and have the work done. 4 hours of travel. This is for a mistake done by Titan's workers and not picked up by QC! I can't send the unit back as after I did an inventory of the items, I threw out the packing materials at my local transfer station. But that's beside the point. Ash and Amber should be offering me a discount on the unit or providing me with a preapproved amount for the milling. That would be good customer service.”

Helpful Report

Posted 1 year ago

“Once I got someone on the phone everything went OK.”

Helpful Report

Posted 1 year ago

“This fireplace grate is solid! Really heavy duty. We use our fireplace almost everyday and our last grate we bought off Amazon didn’t last 3 months before deteriorating. This one is super heavy duty. 1 1/2” thick rod makes the difference. It is super heavy!”

Helpful Report

Posted 1 year ago

“Arrived on time and fits like it should.”

Helpful Report

Posted 1 year ago

“Swing arrived in good shape although the shipping boxes looked worse for wear. Everything inside was fine and ready for assembly. Can’t wait for the Spring weather!”

Helpful Report

Posted 1 year ago

“I’m very happy with my chairs and double chaise longue and ecstatic with the solid teak stool/side table. I don’t like the other side table I bought because it’s a different colour ….”

Helpful Report

Posted 1 year ago

“This whole transaction was smooth. We ordered 2 benches, received them quickly, assembled with no problem. Very satisfied. Su Ellis”

Helpful Report

Posted 1 year ago

“Great product and good delivery. Very happy”

Helpful Report

Posted 1 year ago

“Right product, on time, no issues. The gate works as advertized. Puts out more heat with less wood than conventional grates. Only issue I had was the front bars we too tall and made it difficult to add wood so I removed about 2 inches and it was enough.”

Helpful Report

Posted 1 year ago

“To be honest, I have not understood why Weber have not built in a Santa Maria style capability with it's grills. This accessory is a must have for owners of the Weber 22 inch grill. I used it and it worked flawlessly. Outstanding innovation!!!”

Helpful Report

Posted 1 year ago

“Great shipping”

Helpful Report

Posted 1 year ago

“An excellent product! Just what we needed for our portable smoker/grill. Easy to assemble. It’s a good solid and sturdy product. Only concern was that 2 screws were missing so we couldn’t attach one of the side bars.”

Helpful Report

Posted 1 year ago

“I have a rotisserie machine that I paid close to $1000 for the spit rod broke eight months ago and I’m being told for eight months that the spit rod is on back order. Finally last week I received a new spit rod that’s 20 inches shorter just to be told that my size is still on backorder after eight months and I’m not able to use my rotisserie to roast a lamb. I will not be recommending your company even though Four of my friends bought the same machine on my recommendation. I’m sorry to say, but your customer service is horrible. If you guys have spit rods for the machines that you sell, you should have one in stock to resupply a broken part I would appreciate a phone call at 714-343-9477.”

Helpful Report

Posted 1 year ago

“Quick service, good product. I will buy it from them again.”

Helpful Report

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,885 reviews