Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Not impressed with how you need to go to the website to register the product but the link doesn't work”

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Posted 2 years ago

Hi, we apologize for the confusion. There is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Good size targets. Just what I was looking for.”

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Posted 2 years ago

“Happy with the item I received.”

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Posted 2 years ago

“Beautiful teak chair”

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Posted 2 years ago

“They sent me 2 large, heavy boxes with the correct SKU number on each. When we opened the boxes, each one contained furniture that didn't match the box! Replacements were sent. Once again, the right SKU number BUT THE WRONG FURNITURE INSIDE!! They didn't bother to check the boxes to see what was inside!”

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Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed another replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Order went through as promised. Service was good.”

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Posted 2 years ago

“Package arrived damaged and fire pit cracked. Called support for replacement and was transfered to another company (route) that was going to order replacement, free of cost, because i had purchased shipping protection. received new order confirmation from Route same day that i spoke to associate. However, 6 days passed without any updates. Logged back into Ash & Ember and saw that new order for replacement was cancelled. Tried calling customer support for over 3 hours trying to speak to an agent without any luck. Finally was connected to an agent who also was unclear of status (said, replacement was listed 'pending'). Now waiting for over a week for replacement without any updates.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Excellent product and fast delivery, very pleased.”

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Posted 2 years ago

“Purchase the large fire pit metal bowl and it has already began to rust. I’ve only had it about a week which is disappointing considering the cost.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://ashandemberoutdoors.com/pages/return-policy. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“We love our couch & ottoman. So comfortable & great looking. Teak oil rubbed in makes it look even better.”

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Posted 2 years ago

“Great fire pit grate, solid and well made.”

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Posted 2 years ago

“Exactly what I wanted”

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Posted 2 years ago

“Prompt shipping, expertly packed…”

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Posted 2 years ago

“Arrived on time and in good condition. Product is as sturdy and as described.”

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Posted 2 years ago

“Great service, great quality”

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Posted 2 years ago

“Great products”

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Posted 2 years ago

“Professional and competent.”

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Posted 2 years ago

“I ordered four Adirondack chairs. One arrived broken and ash & ember offered me a partial payment of less than $40. These chairs cost $349.00. The broken chair is unusable.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“We're very happy with our purchase so far.”

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Posted 2 years ago

“We are very impressed with the quality of our new round fire pit grate. My husband joked that I will need help removing it when I clean the fire pit. 😉 We will have our first fire soon. Thank you!”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews