Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is an excellent product, I appreciate the sale price. Arrived in good shape and only a few days after I ordered it. I have now ordered three more for my sons.”

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Posted 1 year ago

“Beautiful fire pit! Quick delivery. Very happy with our purchase!”

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Posted 1 year ago

“Product was perfect for my needs. Ordering was easy. Came more quickly than expected. However wish product was American-made.”

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Posted 1 year ago

“Dealing with your company was a nightmare. I’ll never order anything from you again due to your abysmal return policy, which required me to pay the return fee and a restock fee that cost nearly as much as the item I ordered!”

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Posted 1 year ago

“Easy to order and fast shipping. I am very pleased with the quality of the product.”

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Posted 1 year ago

“Good product selection, easy ordering, good communication, quick delivery (even during hectic holiday season).”

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Posted 1 year ago

“The planters shipped and arrived quickly. The driver called ahead of time and coordinated meeting him because we determined that he would not be able to turn his transfer truck around in our driveway. I put an oil sealant on the planters to help preserve their color. They look awesome!!!”

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Posted 1 year ago

“Very timely and received exactly what I ordered.”

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Posted 1 year ago

“Wonderful product !!!”

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Posted 1 year ago

“Perfect customer service even around the holiday rush. Shipping was super fast and the product came in excellent shape. Lifetime customer from here on out!”

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Posted 1 year ago

“Very disappointed in this company. My grill was delivered 12/14 and I noticed it was on sale 12/23 for $600 off. Contacted them and they told me that their policy is to price match only within 2 days of delivery. I have no idea when the sale started so I have no way to know if I was ever eligible for a price match refund. Careful when you purchase your items so you don’t get screwed over like I did.”

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Posted 1 year ago

“It was perfect!”

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Posted 1 year ago

“Received teak table damaged and it took two phone calls to relay my final desire for the outcome. Still haven’t received finalization however it is the holidays. Hopefully soon I’ll receive a replacement table”

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Posted 1 year ago

“Looks as described”

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Posted 1 year ago

“I have asked and asked to be removed from all of your email lists - I was told that I was unsubscribed. So what happens? YOU SEND ME ANOTHER BLOODY EMAIL!!! What ever happen to customer respect? ....”

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Posted 1 year ago

“Great fire pit and super fast delivery”

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Posted 1 year ago

“Even though the item arrived damaged, the customer service provided great assistance and even refunded me for the item.”

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Posted 1 year ago

“Good quality. Just what we expected!”

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Posted 1 year ago

“The only thing I can comment on is the timeliness of the delivery. It was here with in just a few days with free delivery. It's a Christmas gift, so I'll post more once it is opened/used.”

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Posted 1 year ago

“Fire grate is perfect. Very heavy duty. Should last many years. Thank you.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews