Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Outstanding quality grill.”

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Posted 1 year ago

“We love our vertical fireplace grate. Works perfectly. Shipped fast. Packed well. A+”

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Posted 1 year ago

“Ordered two Christmas gifts received on time great Communications shipped fast and packaged very well would definitely do business with again”

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Posted 1 year ago

“I think it took an awful long time to ship but needed to return it anyway. Your customer service is outstanding though.”

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Posted 1 year ago

“Love chairs and table. Style, color and durability. Easy to assemble. Looks great on our new dock”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“Quick response”

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Posted 1 year ago

“I am very satisfied with the quality of the product. I ordered the 28" firepit grate. It actually arrived 4 days earlier than the time stated for arrival. The quality of the grate is even beyond what I expected. It is very well made. I wasn't expecting it to be so heavy-duty and made with such thick steel. I haven't had the chance to actually use it yet, but I anticipate it lasting for a long time. It is very nice to purchase something that is even better than you expected it to be. That is a rarity in this day and age where products are never as good as they seem once you actually get them in hand. Thank you for selling such high quality products. Thank you, Dan Henson”

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Posted 1 year ago

“Great company for customer service and ease of purchasing. Experience was quick and easy. Arrived as expected.”

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Posted 1 year ago

“Product is true with description and advertising. Love it!”

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Posted 1 year ago

“Great product! Well designed, heavy duty and great quality!”

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Posted 1 year ago

“Good look and is a great quality product!!! A perfect gift for a traditional Cuban”

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Posted 1 year ago

“The fire pit grate was excellent. Heavy duty construction works perfectly paired with a Lowes Fire Pit. Packaging was perfect and price was right.”

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Posted 1 year ago

“The fire pit was delivered after christmas and left by mailbox. very disappointing and customer service was horrible.”

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Posted 1 year ago

“Fast shipping and the item was as described.”

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Posted 1 year ago

“Pleased with how quick it was delivered and quality of product.”

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Posted 1 year ago

“Excellent product. Did a 120lbs pig for NYE. Great success”

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Posted 1 year ago

“Gor my grill.Have not open box yet to set up.Will let you know if their's a problem.Can't wait to use it.Been using a 18 " weber kettle for 30 years a lot of good flavor in that grill.”

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Posted 1 year ago

“Missing screws; in order to complete assemling, had to make a trip to the hardware store. Tried calling, no one was in the office, other than sales.”

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Posted 1 year ago

“Great, quality product, but challenging customer experience. Please err on the conservative side of estimated shipping dates. I was relying on your estimated shipping date. It was shipped 10 days after what was suggested when ordered. Thankfully, my purchase was not a gift.”

Helpful Report

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews