Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought several teak furniture items from Ash & Ember recently. Generally it went pretty well. The website did not list the weight capacity for the chairs and bench, and I called to seek that information. The tech I was transferred to advised the manual did not specify that, and he would get back to me. Eventually he did via email , though it took several days. In the meantime I ordered the products anyway. On another occasion I called about something else and the tech was very good about assisting. I like the items, now assembled and in use and would order from them again.”

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Posted 1 year ago

“My husband loves it. He said it is very sturdy and well made. He can’t wait to use it but he’ll need to wait until it’s not snowing and so windy.”

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Posted 1 year ago

“Excellent customer service. Product was good and arrived on time.”

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Posted 1 year ago

“Item was exactly what I needed. Shipping was quick!”

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Posted 1 year ago

“the first time we used the open fire grill the paint melted from the grease tray, that is badly located as you cannot remove it so the grease just pools. The paint also melted from the ash trays. The wheel was rusted when we took it out of the box.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The quality of this Santa Maria grill is outstanding. Albeit I was fortunate enough to have purchased this grill on sale, full price would be a bargain. I didn’t find a comparable product for any price! American made is Rockin’!”

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Posted 1 year ago

“The product I ordered was just what I wanted and at a reasonable price! Thank you”

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Posted 1 year ago

“The quality of the product is excellent. The only thing was the high top table needed to be cut down slightly because it was too tall for the chairs.”

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Posted 1 year ago

“Works great on grill, exactly what I was looking for.”

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Posted 1 year ago

“Outstanding quality furniture and furnishings from Ash & Ember. Their teak furniture is first quality. The wide selection of outdoor and patio items is unmatched. I don’t shop anyplace else until I check with Ash& Ember.”

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Posted 1 year ago

“Very quick and efficient service”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“Overall good purchasing experience and a great product.”

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Posted 1 year ago

“I didn’t receive the entire order the first time. Spent over an hour and half on phone trying to get missing parts. Finally got it all and live the firepit.”

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Posted 1 year ago

“Fast & quick order delivery. Good quality product”

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Posted 1 year ago

“I ordered and paid for two planters and was sent one planter and a second box filled with plywood. I am still trying to resolve this issue.”

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Posted 1 year ago

“quality is superb and was delivered on time!”

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Posted 1 year ago

“Great product at a fantastic price!”

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Posted 1 year ago

“The order was processed quickly and arrive on the day they said it would arrive. Everything was packed well and went together easily the first time. I have used it 3 times already and works flawlessly. Highly recommend for any one with a weber 22 kettle or the SnS 22 kettle, which is what I have.”

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Posted 1 year ago

“One of the legs for the Live Santa Maria grill I received was milled improperly. The top two holes were milled on the bottom of the leg and vice versa. I sent a message to CS and then followed up with a telephone call. I was told that the item was out of stock with no upcoming date of when it would be back in stock. I therefore had two choices, to return the item or to have the leg's holes property drilled. If I did, I would have to provide a quote first for approval. I live in a rural area... It takes 1/2 hour to get to a grocery store, let alone a metal fabricator, the closest actually being about 1 hour away. So, Ash and Amber wants me to go to the fabricator, get a quote send it in, and then IF approved, go back and have the work done. 4 hours of travel. This is for a mistake done by Titan's workers and not picked up by QC! I can't send the unit back as after I did an inventory of the items, I threw out the packing materials at my local transfer station. But that's beside the point. Ash and Amber should be offering me a discount on the unit or providing me with a preapproved amount for the milling. That would be good customer service.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,858 reviews