Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The order was processed quickly and arrive on the day they said it would arrive. Everything was packed well and went together easily the first time. I have used it 3 times already and works flawlessly. Highly recommend for any one with a weber 22 kettle or the SnS 22 kettle, which is what I have.”

Helpful Report

Posted 1 year ago

“One of the legs for the Live Santa Maria grill I received was milled improperly. The top two holes were milled on the bottom of the leg and vice versa. I sent a message to CS and then followed up with a telephone call. I was told that the item was out of stock with no upcoming date of when it would be back in stock. I therefore had two choices, to return the item or to have the leg's holes property drilled. If I did, I would have to provide a quote first for approval. I live in a rural area... It takes 1/2 hour to get to a grocery store, let alone a metal fabricator, the closest actually being about 1 hour away. So, Ash and Amber wants me to go to the fabricator, get a quote send it in, and then IF approved, go back and have the work done. 4 hours of travel. This is for a mistake done by Titan's workers and not picked up by QC! I can't send the unit back as after I did an inventory of the items, I threw out the packing materials at my local transfer station. But that's beside the point. Ash and Amber should be offering me a discount on the unit or providing me with a preapproved amount for the milling. That would be good customer service.”

Helpful Report

Posted 1 year ago

“Once I got someone on the phone everything went OK.”

Helpful Report

Posted 1 year ago

“This fireplace grate is solid! Really heavy duty. We use our fireplace almost everyday and our last grate we bought off Amazon didn’t last 3 months before deteriorating. This one is super heavy duty. 1 1/2” thick rod makes the difference. It is super heavy!”

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Posted 1 year ago

“Arrived on time and fits like it should.”

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Posted 1 year ago

“Swing arrived in good shape although the shipping boxes looked worse for wear. Everything inside was fine and ready for assembly. Can’t wait for the Spring weather!”

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Posted 1 year ago

“I’m very happy with my chairs and double chaise longue and ecstatic with the solid teak stool/side table. I don’t like the other side table I bought because it’s a different colour ….”

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Posted 1 year ago

“This whole transaction was smooth. We ordered 2 benches, received them quickly, assembled with no problem. Very satisfied. Su Ellis”

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Posted 1 year ago

“Great product and good delivery. Very happy”

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Posted 1 year ago

“Right product, on time, no issues. The gate works as advertized. Puts out more heat with less wood than conventional grates. Only issue I had was the front bars we too tall and made it difficult to add wood so I removed about 2 inches and it was enough.”

Helpful Report

Posted 1 year ago

“To be honest, I have not understood why Weber have not built in a Santa Maria style capability with it's grills. This accessory is a must have for owners of the Weber 22 inch grill. I used it and it worked flawlessly. Outstanding innovation!!!”

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Posted 1 year ago

“Great shipping”

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Posted 1 year ago

“An excellent product! Just what we needed for our portable smoker/grill. Easy to assemble. It’s a good solid and sturdy product. Only concern was that 2 screws were missing so we couldn’t attach one of the side bars.”

Helpful Report

Posted 1 year ago

“I have a rotisserie machine that I paid close to $1000 for the spit rod broke eight months ago and I’m being told for eight months that the spit rod is on back order. Finally last week I received a new spit rod that’s 20 inches shorter just to be told that my size is still on backorder after eight months and I’m not able to use my rotisserie to roast a lamb. I will not be recommending your company even though Four of my friends bought the same machine on my recommendation. I’m sorry to say, but your customer service is horrible. If you guys have spit rods for the machines that you sell, you should have one in stock to resupply a broken part I would appreciate a phone call at 714-343-9477.”

Helpful Report

Posted 1 year ago

“Quick service, good product. I will buy it from them again.”

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Posted 1 year ago

“Very easy and pleasant experience from start to finish. Customer service was courteous and they know the product. The quality of the product is great. Will buy from them again.”

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Posted 1 year ago

“strong and effective fireback and grate”

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Posted 1 year ago

“I believe the shipment process took too long by today's standards and something that can be improved. The product purchased was the aluminum hard lid for an FTG600 Camp Chef griddle (flat top). The initial lid was damaged on arrival. One corner was bent in a way that would have been difficult to straighten out. Through Route, the shipping support service available when ordering from Ash and Ember, I was sent a second lid. That lid was also bent on all sides. The material is soft and thin enough that it can be manipulated to a point and I spent some time working to get the sides all straight and corners square. The tolerances are so small in the overall measurement that even after the work I did, the lid would not fit the griddle without a good deal of interference between the lid and the griddle top. More work got it to sit down but with some effort. After that, the problem was that the lid did not sit back far enough when engaging the hooks on the underside of the lid against the rear wall of the griddle in the open position. The lid leand forward quite a bit. I really do wish this system worked as it should as the price point of the lid on sale couldn't be beaten. I also do not enjoy making less than complimentary reviews. I did here so others may not have to go through what I did and end up where you started.”

Helpful Report

Posted 1 year ago

“The product was described appropriately. I did have some issues taking advantage of the discount promotion, but when I called in to the 800 number the staff is knowledgeable helpful and was able to execute my order and apply the discount code. Everything was delivered and isn’t working order.”

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Posted 1 year ago

“Great communication during and after the order. Product was a scratch and dent deal, but showed up well packaged and looks great!”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews