Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great value compared to Amazon options.”

Helpful Report

Posted 1 year ago

“We received the fire pit ring, the box arrived in bad shape, and the ring itself had some paint that had that was scuffed”

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Posted 1 year ago

“Our order is still sitting in the warehouse. There is not a truck small enough to deliver it to us. We're going to have to pick it up! Georgia Hayes 704-607-0091”

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Posted 1 year ago

“Very well made, heavy duty grate. Excellent packaging. Very happy with the purchase.”

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Posted 1 year ago

“It’s been Almost two months and still haven’t received the parts to put the chairs together. I want to buy more chairs but can’t since the first ones didn’t work out.”

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Posted 1 year ago

“This was my second time ordering from Ash & Ember. My order shipped quickly and Was delivered a few day afterwards by FedEx Freight with good communication. Only issue was driver had no way to move the heavy pallet from the bottom of our drive to the top, so I had to help him carry the individual boxes (some large and heavy) up the driveway. But it was free delivery. Still overall good experience and will buy from them again.”

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Posted 1 year ago

“Looks like great construction”

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Posted 1 year ago

“While the shipping was fast and I received good customer support, I am very unimpressed with the quality control of the item I purchased. The first order came with a substantial defect that while cosmetic should have never made it past quality control. Customer support was great in replacing the item without requiring me to return the original item. Unfortunately the replacement item also came with some minor cosmetic defects to the lid. I contacted customer service again and best they offered was to compensate $16.19. While customer service was helpful, i would have much preferred an item in brand new condition in the first place.”

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Posted 1 year ago

“The teak table came fast. Unfortunately, the first table was cracked in two places. Ash & Ember immediately shipped another one. The second table was perfect. We had to use the box from the second table to return the damaged table at no charge. Customer service was amazing. If you are on the fence about the folding teak table don't hesitate. It's very pretty and very well made.”

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Posted 1 year ago

“Everything came on time and was made well.”

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Posted 1 year ago

“Half of the screws are missing, had to go to the hardware store, and it was damaged during shipping. Plastic was shredded to pieces. Their was no cushion, and the box was smashed and torn open half way”

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Posted 1 year ago

“Easy purchase fastdelivery”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

“My griddle cover looks beautiful and was packaged very well!”

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Posted 1 year ago

“The grille and grate arrived in good condition and on time. Both work “grate”. :)”

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Posted 1 year ago

“Kamado System (grates & deflector) came well-packaged and at an excellent price.”

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Posted 1 year ago

“Excellence!!!”

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Posted 1 year ago

“Product arrived ahead of schedule, was as described works great for my fire pit”

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Posted 1 year ago

“When you buy a item it should at least tell you what’s missing? I can’t even buy the parts needed nor are there documents on the dimensions of the parts. How can you sell an item new or scratch/ dent but not even have spare parts?”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great product. Arrived scuffed up on the legs”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews