Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,199 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

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“Great company! Ordering was easy , the wagonwheel firepit grate was better than expected , great quality ,heavy duty grate, my neighbors even commented on how cool it was. Delivery was fast.”

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Posted 2 years ago

“I love this grill, honestly takes alot out of worrying about my food overcooking or undercooked.”

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Posted 2 years ago

“The grate was exactly what we were looking for.”

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Posted 2 years ago

“Very solid piece. Great packaging”

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Posted 2 years ago

“Well made should last many years”

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Posted 2 years ago

“Fast shipping. So far great product.”

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Posted 2 years ago

“I was excited to get this open fire santa maria. Great build quilt, heavy steal. The next level up was 1499.00 I figured I would try the smaller one and take a chance on a company I don't know much about. Then a couple weeks later the larger model is 40% off! Bummer, would have went with that. 900 for that is a fantastic deal. The smaller version is of good quality and at that price point a great deal in itself. Additionally there are zero instructions to build. Not very difficult, however I have 2 steel bars I have absolutley no clue where to put or what they are for.”

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Posted 2 years ago

“Fast delivery very happy with product will order more stuff in the future thanks”

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Posted 2 years ago

“Product as advertised. Solid craftsmanship and fits perfectly on my 30” Camp Chef Flat Top Grill. Quick delivery, too. Would definitely order again.”

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Posted 2 years ago

“This cover is very well made and looks amazing on my Blackstone grill.”

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Posted 2 years ago

“I thought it was made in USA but it’s made in China. 😡”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Delivered on time; product exceeded expectations as to quality. Packed so well it seemed like my grandfather had shipped me a family heirloom.”

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Posted 2 years ago

“Everything was great. You are a very professional company.”

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Posted 2 years ago

“Excellent site”

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Posted 2 years ago

“Fast shipping! Competitive price! Will buy again from ash & ember!”

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Posted 2 years ago

“The order status was updated regularly and arrived when predicted in perfect condition and as described.”

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Posted 2 years ago

“Have yet to use the fire pot. Looks to be all good”

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Posted 2 years ago

“We would purchase from you again. Delivery was timely and our product was packaged very well.”

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Posted 2 years ago

“Outstanding purchase, this fire pit will last a lifetime. They had a very slight issue with my discount applied and customer service took care of it immediately. I’m very satisfied with this store and I would definitely use them again. If they made a steel lid for the 29 inch bowl I would buy it in a heartbeat.”

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Posted 2 years ago

“Beautiful table. Easy to assemble”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 3,199 reviews