Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Pleased with how quick it was delivered and quality of product.”

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Posted 2 years ago

“Excellent product. Did a 120lbs pig for NYE. Great success”

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Posted 2 years ago

“Gor my grill.Have not open box yet to set up.Will let you know if their's a problem.Can't wait to use it.Been using a 18 " weber kettle for 30 years a lot of good flavor in that grill.”

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Posted 2 years ago

“Missing screws; in order to complete assemling, had to make a trip to the hardware store. Tried calling, no one was in the office, other than sales.”

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Posted 2 years ago

“Great, quality product, but challenging customer experience. Please err on the conservative side of estimated shipping dates. I was relying on your estimated shipping date. It was shipped 10 days after what was suggested when ordered. Thankfully, my purchase was not a gift.”

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Posted 2 years ago

“This is an excellent product, I appreciate the sale price. Arrived in good shape and only a few days after I ordered it. I have now ordered three more for my sons.”

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Posted 2 years ago

“Beautiful fire pit! Quick delivery. Very happy with our purchase!”

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Posted 2 years ago

“Product was perfect for my needs. Ordering was easy. Came more quickly than expected. However wish product was American-made.”

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Posted 2 years ago

“Dealing with your company was a nightmare. I’ll never order anything from you again due to your abysmal return policy, which required me to pay the return fee and a restock fee that cost nearly as much as the item I ordered!”

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Posted 2 years ago

“Easy to order and fast shipping. I am very pleased with the quality of the product.”

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Posted 2 years ago

“Good product selection, easy ordering, good communication, quick delivery (even during hectic holiday season).”

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Posted 2 years ago

“The planters shipped and arrived quickly. The driver called ahead of time and coordinated meeting him because we determined that he would not be able to turn his transfer truck around in our driveway. I put an oil sealant on the planters to help preserve their color. They look awesome!!!”

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Posted 2 years ago

“Very timely and received exactly what I ordered.”

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Posted 2 years ago

“Wonderful product !!!”

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Posted 2 years ago

“Perfect customer service even around the holiday rush. Shipping was super fast and the product came in excellent shape. Lifetime customer from here on out!”

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Posted 2 years ago

“Very disappointed in this company. My grill was delivered 12/14 and I noticed it was on sale 12/23 for $600 off. Contacted them and they told me that their policy is to price match only within 2 days of delivery. I have no idea when the sale started so I have no way to know if I was ever eligible for a price match refund. Careful when you purchase your items so you don’t get screwed over like I did.”

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Posted 2 years ago

“It was perfect!”

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Posted 2 years ago

“Received teak table damaged and it took two phone calls to relay my final desire for the outcome. Still haven’t received finalization however it is the holidays. Hopefully soon I’ll receive a replacement table”

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Posted 2 years ago

“Looks as described”

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Posted 2 years ago

“I have asked and asked to be removed from all of your email lists - I was told that I was unsubscribed. So what happens? YOU SEND ME ANOTHER BLOODY EMAIL!!! What ever happen to customer respect? ....”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,885 reviews