Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was easy to put together and seems to be durable, only time will tell.”

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Posted 2 years ago

“got 4 indoor stools, one was slightly bent, but otherwise great product for the price!! I'm super pleased and would order from titan again.”

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Posted 2 years ago

“The table is great. Perfect weight. Nicely constructed. Delivery was on time. I had difficulty figuring out how to assemble the wood pieces. There was a diagram for bolts but not for the wood. You have to assemble 2 sets of 2 legs in order to slide them together.”

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Posted 2 years ago

“We ordered a "scratch and dent" lounger and footstool. There was a small crack in one of tenons that extended inward for about three inches. It didn't affect the assembly. Other than that the exterior condition of the lounger was excellent. I appreciated the smooth sanding job, not always the case with teak furniture. The instructions were limited to simple drawings. There were no remarks regarding gluing of the tenons and dowels. I called customer service and was told it was optional. I noticed, however, that the dowel were of the spiral fluted type, which are made to be glued. So we glued the tenons and the doweled joints, making sure to remove any excess glue. On some of the dowel joints, the holes were not uniformly drilled so they required the dowels to be driven in with a mallet and scrap piece of wood. As it was, six of the dowels did not go in all the way and had to be carefully trimmed off with a flush-cutting saw. The others all drove flush easily using a small hammer.”

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Posted 2 years ago

“Only used it once and it worked great! It's the exact same one as my son has and we loved his when we saw it in action. Heavy duty and sturdy! Plenty of room on the large grate! The pole will get scratched moving the grate. I believe I would prefer the pole be just one section instead of screwing it together but we'll see how it goes. My son's broke and he just had it welded together.”

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Posted 3 years ago

“Received the rotisserie, was disapponted it only had one spit fork.”

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Posted 3 years ago

“Good product. Good shipping although boxes were damaged. Had to make some modifications but came out nice. Screws weren’t labeled properly which presented a challenge also.”

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Posted 3 years ago

“Shipping was a little frustrating but that seems par for the course these days. The product appears to be pretty solid, though I haven’t used it yet. I would have preferred the ring on the bottom be such that the drain hole was off the ground but that was easy enough to address using the pavers I sat it on. I’m happy with it.”

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Posted 3 years ago

“My order was damaged. I can send pictures of the damage.”

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Posted 3 years ago

“This all around is a very basic solid fire bowl that seemingly will last for a long time. We have been looking for something this solid and simple for a long time we live by a river and have a lot of fires. The only thing my husband wishes it had was a handle or ring for pushing it around as the wind shifts around here are crazy and he moves the bowl to and from on a given night Other than that 4.5 stars!! Ty”

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Posted 3 years ago

“Website navigation, interactions with customer service and purchasing online were all excellent. While I have not installed the fire ring yet, the quality looks excellent. The packaging for shipping could use improvement: one of the metal tabs used to secure the fire ring to the ground punched through the cardboard shipping box and got scratched in shipping and handling (possibly damaging other products nearby).”

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Posted 3 years ago

“The product and all pieces arrived and now set up. Will use it this weekend. Tried to go online to register the product on Sunday, 5JUN and could not accomplish it. Please advise on how to register it?”

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Posted 3 years ago

“The item was shipped very securely. Easy to assemble. Minus one star because the charcoal grate had a bent prong. Not by damage, but by the way, it was manufactured. So it is a little unstable when seated. All in all a very good product so far.”

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Posted 3 years ago

“The grate looks great. Nice quality and should last forever. The only problem when ordering was it wouldn’t take my 5% off coupon that I received when I signed up for emails.”

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Posted 3 years ago

“Excellent wood. Excellent Hardware. Beautiful design. Assembly instructions....really bad. I would give it five stars if it weren/t for the poor assembly instruction; either the ones in the box or on the web. None of them reflect where the pivot rod hardware is placed on the lower section. There is no step by step instruction and this one is challenging because of those rods so you need to figure out a good order of assembly. In general, I found that you build one side on the top section or bottom section, then mate the sections together, then attach the components on the other side that things work out. Even so, I would still recommend this bench! It's a great value that is half the cost of other Grade A teak benches out there.”

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Posted 3 years ago

“Customer service is not really that caring, automated phone service is terrible.”

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Posted 3 years ago

“performance wise excellent. the whole unit is made of durable material. the only flaw is the plastic handle ( rod ) that tends to get loose”

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Posted 3 years ago

“Good customer service. I'm still looking for a snuffer lid for my 29" fire pit I just ourchased”

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Posted 3 years ago

“The ordering process was super easy. Delivery was prompt except the delivery guys left the box resting on it's side when it clearly states whch side should be up. Thankfully there was no damage, nor missing pieces in the shipment. My husband loved his gift! It took him about 2 hours to put it together and we're looking forward to our first roast very soon.”

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Posted 3 years ago

“Got here fast.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,794 reviews