Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,198 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 15th October 2026

384

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Español

“The website says the six plate target weighs 65 lbs. It actually weighs over 200 lbs. Looks like good quality but too much to haul to the range on the weekend. Customer service was exceptional in helping return. I expect my refund will be taken care of just as well.”

Helpful Report

Posted 4 years ago

“Best price I've seen on a 12x20 silhouette profile target, plus free shipping. Communication with updates to my order status were frequent with solid tracking links and delivery notices, which I always appreciate. It's steel, it rings, and it's a lot of fun to shoot. No complaints!”

Helpful Report

Posted 4 years ago

“I really like the fire pit rack. Only drawback is the weight. I did not realise how heavy it was when I bought it.”

Helpful Report

Posted 4 years ago

“…experienced a billing problem.”

Helpful Report

Posted 4 years ago

“Ordering was super easy and shipping was fast! I did not contact Customer Service, so I cannot comment on that. The product seems to be made of heavy gauge steel. I'll post an updated product review after I've used it a few times, but I doubt there will be any issues.”

Helpful Report

Posted 4 years ago

“Great product, arrived as promised. Packaging didn't survive the trip.”

Helpful Report

Posted 4 years ago

“Very good”

Helpful Report

Posted 4 years ago

“Product is great and Delivery was on time. The only issue was the packaging was all torn out upon arrival, I thought the item might be defective but its strong construction and didn't affect it. You might want to revisit the packaging material and come up with a sturdy way to ship it.”

Helpful Report

Posted 4 years ago

“Late delivery”

Helpful Report

Posted 4 years ago

“Haven’t used the Target system yet but appears to be very well built and is exactly what I was looking for. The purchase was simple and easy with just one call.”

Helpful Report

Posted 4 years ago

“Original fire pit arrived damaged. Titan offered $50 or replacement, I chose replacement which arrived in reasonable time. Titan paid to return shipment via FedEx. Generally the process went well, my only comment is that I needed to reach back to Titan for final resolution.”

Helpful Report

Posted 4 years ago

“Item came well packaged and as advertised”

Helpful Report

Posted 4 years ago

“Great product but im missing two nuts. Not sure if it was lost somehow in transit or never packed. Would have given 5/5 if all nuts were present.”

Helpful Report

Posted 4 years ago

“Product was shipped promptly. I had it sent to the wrong address and even though I notified the company immediately, there was a disconnect between shipping, so that I couldn't get the labelled corrected before it was in laiding. After paying $20, Titan was able to call fedex and have it corrected.”

Helpful Report

Posted 4 years ago

“Truly a heavy duty grill. I followed the recommendation from other comments and put a 30” pipe with 1” inside diameter in the ground to receive the pole and facilitate easy removal. Woks great.”

Helpful Report

Posted 4 years ago

“Good product. Should be made in the USA tho”

Helpful Report

Posted 4 years ago

“It was easy to put together and seems to be durable, only time will tell.”

Helpful Report

Posted 4 years ago

“got 4 indoor stools, one was slightly bent, but otherwise great product for the price!! I'm super pleased and would order from titan again.”

Helpful Report

Posted 4 years ago

“The table is great. Perfect weight. Nicely constructed. Delivery was on time. I had difficulty figuring out how to assemble the wood pieces. There was a diagram for bolts but not for the wood. You have to assemble 2 sets of 2 legs in order to slide them together.”

Helpful Report

Posted 4 years ago

“We ordered a "scratch and dent" lounger and footstool. There was a small crack in one of tenons that extended inward for about three inches. It didn't affect the assembly. Other than that the exterior condition of the lounger was excellent. I appreciated the smooth sanding job, not always the case with teak furniture. The instructions were limited to simple drawings. There were no remarks regarding gluing of the tenons and dowels. I called customer service and was told it was optional. I noticed, however, that the dowel were of the spiral fluted type, which are made to be glued. So we glued the tenons and the doweled joints, making sure to remove any excess glue. On some of the dowel joints, the holes were not uniformly drilled so they required the dowels to be driven in with a mallet and scrap piece of wood. As it was, six of the dowels did not go in all the way and had to be carefully trimmed off with a flush-cutting saw. The others all drove flush easily using a small hammer.”

Helpful Report

Posted 4 years ago

Ash & Ember is rated 4.5 based on 3,198 reviews