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Ash & Ember Reviews

4.5 Rating 2,794 Reviews
86 %
of reviewers recommend Ash & Ember
4.5
Based on 2,794 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Ash & Ember Reviews
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Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024
Robert S
Ash & Ember 5 star review on 30th August 2024
Jeffrey N
Ash & Ember 5 star review on 27th August 2024
John K
Ash & Ember 5 star review on 26th August 2024
Neil W
Ash & Ember 5 star review on 20th August 2024
Anonymous
Ash & Ember 5 star review on 13th August 2024
Greg U
Ash & Ember 5 star review on 13th August 2024
Greg U
382
Anonymous
Anonymous  // 01/01/2019
Ordered the Titan vertical reverse flow smoker and it was really easy to install the latches and wheels with no assembly directions. However I have to directions on how to properly use the smoker.
Helpful Report
Posted 3 years ago
It’s already rusting after it’s first night outside. Pretty disappointing. It’s aesthetically pretty though. Just frustrated I now have to spend $ on sealing it and hope it’s fireproof.
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Posted 3 years ago
Great products, website doesn't always work.
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Posted 3 years ago
Beautiful piece, exceeded our expectations, and arrived quickly but we never received emails that the item had shipped or been delivered, no tracking number either, so that was disappointing.
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Posted 3 years ago
My log rack came with half the parts missing (I blame Putin), but Titan got a new one to me within a week. It looks great and helped me declutter.
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Posted 3 years ago
Ash & Ember is rated 4.5 based on 2,794 reviews