Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,806 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived quickly. Emails kept me informed of shipment progress.”

Helpful Report

Posted 3 years ago

“Beautiful bench, very well sanded . Comfortable.”

Helpful Report

Posted 3 years ago

“Team was 100% great. Tiller arrived in the time that stated . Tracking number was given without being asked to do so. FedEx was also great. So sorry for the misunderstanding at the start on my end. Your total team was great to work with.”

Helpful Report

Posted 3 years ago

“Great company to buy from and what an awesome Santa Maria grill attachment. Cooked steak over an open fire and it was awesome! 100% A++++++++++++++++”

Helpful Report

Posted 3 years ago

“Great to do business with”

Helpful Report

Posted 3 years ago

“I received my grill it looks great but I will have to ask the manufacturer the brace for the middle of the animal is not long enough it needs to be about 6 inces does titan make anything like that maybe a special order Nick Bardis thank you”

Helpful Report

Posted 3 years ago

“Everything with the purchase was smooth. I love, love, love the 22" ADJUSTABLE KETTLE-STYLE GRILL ATTACHMENT for my Weber kettle. I only wish you included assembly instructions in the box. It was very easy to figure out. However, I ended up putting the locking mechanism on backward. I did not realize it was backward until I oiled the whole unit down for the first burn-in and the grate kept falling to the fire. A simple picture would have kept my assembly correct. All is fixed now and the product is super.”

Helpful Report

Posted 3 years ago

“Everything was fine, I tried to track the deliverly but the system was down”

Helpful Report

Posted 3 years ago

“We bought 44 firepits and thought they were at a great price and even better shipping experience!”

Helpful Report

Posted 3 years ago

“I shopped around and looked at all the stainless steel fire pits, and the Titan seemed to be built the best and provided the greatest dollar value. I had challenges ordering it, I tried to order twice online but it would not except my address. I called the order in and received the unit within five days. The packaging is great with the exception of the protective wrap that must be peeled off which took a while to remove. This must be removed before you can use it. The unit comes with a nicely incorporated top and built-in stand that the competitors do not come with. I look forward to using it and it should provide many years of great backyard fire pit experiences.”

Helpful Report

Posted 3 years ago

“Nice size. Looks super durable. I’m a heavy researcher pre-online purchase and all the positive reviews were real and true. And the product description was right on. This is solid steel, so no paint will melt when burning…..no rust to deal with! Recommend!”

Helpful Report

Posted 3 years ago

“Your company shipped my order within 24 hours and it arrived at my doorstep within 2 days of shipping notification! Amazing efficiency! I am very impressed and pleased! Keep up the excellent work!”

Helpful Report

Posted 3 years ago

“came broken”

Helpful Report

Posted 3 years ago

“Great transaction. Received a phone call from Titan to clarify an issue with my address. Item shipped and arrived very quickly.”

Helpful Report

Posted 3 years ago

“Item was better than I expected”

Helpful Report

Posted 3 years ago

“Great products”

Helpful Report

Posted 3 years ago

“Table is well made, came will little requirements for assembly, wood is high quality and all true to specs.”

Helpful Report

Posted 3 years ago

“Table is beautiful.”

Helpful Report

Posted 3 years ago

“The item arrived very quickly. It was just as described and very sturdy and good quality. I am happy that I read the other reviews because the 28" was a very good fit for my 32" firepit.”

Helpful Report

Posted 3 years ago

“Quality Product. Fast shipping”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,806 reviews