Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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English

“Great experience. The item was shipped on time and the customer service was great.”

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Posted 3 years ago

“The quality of the product exceeded my expectations. Very easy to put together.”

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Posted 3 years ago

“The product was built well and fit perfect. And shipped fast”

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Posted 3 years ago

“Beautiful grill cannot wait to fire it up”

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Posted 3 years ago

“Yeah! Thx Titan look forward to grilling and chilling.”

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Posted 3 years ago

“Have not used rotisserie yet, but it came as described. Very sturdy with good motor”

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Posted 3 years ago

“Great products, fast -free shipping on my purchase. Excellent communication.”

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Posted 3 years ago

“Packaging did not hold up well during shipment. Need more padding inside and more tape on the outside.”

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Posted 3 years ago

“Excellent service and the product is great.”

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Posted 3 years ago

“Online ordering was easy with good product description and details. Order was processed and item received very quickly.”

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Posted 3 years ago

“Purchased Adirondak chairs and stools and a fire pit cooking grate previously. The new teak Yosemite glider bench and 19" planters were a great addition this year. Titan Great Outdoors continues to be the best place to buy our outdoor items that will last a lifetime and their customer service handles any issues quickly.”

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Posted 3 years ago

“The grill comes unassembled but, well packed. Lots of foam and cushion to survive the trip to your location. Assembly is pretty straightforward. There are no instructions but, there are links to Titan's website. Less waste of paper is always good for me. The only thing you will need to supply is the tools. A ratchet or wrench to tighten the bolts and a pair of pliers to hold the nut as you tighten. The only thing I supplied was four lock washers for the base assembly. I didn't want those nuts to come loose over time. The only problem incurred after assembly was that the grate would catch on one side near the base causing the cable to come out of the holding hook. To remedy this problem. Loosen the nuts on that side. You will see that the leg is too far towards the inside and needs to be pushed out towards the edge. After loosening a bit I used a rubber mallet to gently tap the leg over to the edge of the base. Tightened the bolts again, and the problem was resolved. All metal contact surfaces will squeak as the wheel is turned. A liberal application of WD40 solved the issue. All in all, I find this attachment for the price to be a decent addition to my 22" kettle. I can use the attachment as designed. The wheel and stop bar works great together. You have a greater degree of change in raising and lowering and can dial in the heat location with ease. I am happy with this purchase. Keeping the attachment covered or out of the elements will allow this grilling accessory to last for years to come.”

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Posted 3 years ago

“Great product, quick shipping”

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Posted 3 years ago

“Perfect fit!”

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Posted 3 years ago

“This small harrow is exactly what my husband needed. Communication was terrific. Shipping was quick. Couldn't be more pleased with this company.”

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Posted 3 years ago

“A+ Fast shipping with great communication.”

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Posted 3 years ago

“Great delivery and quality equipment”

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Posted 3 years ago

“My order was never delivered! I sent multiple emails addressing this unreal mess up! The worst experience with Titan and their shipping services! I am still waiting for my full refund and now questioning if I will ever get my money back :(”

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Posted 3 years ago

“Fast Sevice, Great product”

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Posted 3 years ago

“My initial experience was wonderful when all 6 of my chairs arrived quickly. Beautiful product. The table arrived about 6 days late, which was unfortunate because I needed it for a party. I don't fault Titan for the delay. Titan was able to offer a discount for the damaged table that I feel is fair. The product is amazing and you can tell it will last for a long time.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews