Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is a real review, I’m not a robot nor paid to write the following; I ordered a fire pit from them on April 26th. I did pay for the expedited shipping which was 3-5 days, I received my fire pit on April 28th and was shocked to say the least!!!! Very well run company!! This is top quality materials that the fire pit is made out of, and also at a great price. I’ve bought fire pits from big box stores and they rust and burn through within one fall season; I can promise anyone that these fire pits will last for years. I Can’t wait to start using it and enjoying precious time with my family. Ash & Ember, give yourselves a pat on the back for exceptional customer service and an even better product!!!!”

Helpful Report

Posted 1 year ago

“Great service, friendly, always kept in touch. Such a delight to have a live person to talk to and answer questions to instead of just pushing buttons. Benches look great!”

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Posted 1 year ago

“The table is beautiful, very sturdy & just as described. Love the functionality of folding down when not in use. Delivery was very fast & arrived on the specified date. Very well packaged.”

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Posted 1 year ago

“Very easy and professional to work with”

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Posted 1 year ago

“Your service is why I keep coming back! The BBQ grates that I’ve purchased from A&E Have all been of top quality and the pricing is totally unbeatable. The craftsman ship of the cast iron also amazing. Im a customer for life. The delivery time has always been very quick and very well packaged. Ash & Ember is a 10 out of 10 on all points of customer service and item satisfaction.”

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Posted 1 year ago

“I love the look and feel of this well made Adirondack chair. Assembling the arms took a good bit of wrestling but once it came together the joints were tight and solid. Great piece of furniture! I’m looking forward to seeing how it holds up to south Florida weather. My only suggestion would be to find some “E” bolts that have a longer sleeve to make arm alignment easier.”

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Posted 1 year ago

“The bench surpassed my expectations! Beautiful craftsmanship.”

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Posted 1 year ago

“No complaints”

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Posted 1 year ago

“I researched the internet for grade A teak wood dining table and chairs and decided on this set. Are we glad I did! It is heavy, substantial wood with a beautiful natural color. For the first time ever, my husband commented on what quality materials this set is. That says a lot.”

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Posted 1 year ago

“I can’t say enough about the quality of this table exceeding my expectations”

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Posted 1 year ago

“Great product and great shipping and handling”

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Posted 1 year ago

“It was just what we wanted for our fire pit. It was the perfect size and looks great.”

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Posted 1 year ago

“Fast shipping. Product seems to be everything it was described to be!”

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Posted 1 year ago

“Great company to deal with and fast shopping.”

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Posted 1 year ago

“Easy order. Very quick, just a few days. Great care was taken for shipping. I think it took longer to unpack than putting the chairs together.”

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Posted 1 year ago

“Incredibly fast delivery exactly what I ordered”

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Posted 1 year ago

“Easy process, delivery was quick, love the product, price was great”

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Posted 1 year ago

“I've received 2 orders so far, both were just what I expected and well packaged”

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Posted 1 year ago

“Love our new chairs. Great quality and received our order fast.”

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Posted 1 year ago

“Thank you so much! My teak table is beautiful and it arrived very quickly and in perfect condition.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,794 reviews