Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,885 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful staff on order status. Wasn't however, updated on delays in order and needed to reach out many times on when order would ship. Delivery of 70 lb parcel left at mailbox on main road rather than left at my doorstep, another 0.2 miles down dirt road. Usually FedEx drops all parcels at the door. Not this one. Hard to get it back to house.”

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Posted 1 year ago

“Table is great, was backorderd but arrived when they said it would, 2 months later. Very happy customer!”

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Posted 1 year ago

“My wife and I ordered two fire pit grates and two pizza stones for two of our children and spouses. The grates were awesome: high quality and exactly as described. Absoluely spectacular! Both pizza stones unfortunately arrived broken (probably the fault of the delivery service, I'm guessing). That was disappointing, but that's not the full story. I called Ash & Ember customer service, spoke with a very helpful young lady, in in short order received a full refund. Count my wife and me as VERY HAPPY Ash & Ember customers. Things don't always go perfectly in life, but when issues arise (such as with the pizza stones), the true character of a person or company comes to the forefront. And in the case of Ash & Ember, they did a wonderful job addressing the issue.”

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Posted 1 year ago

“Ash and Ember honored thier package insurance and my delivery was missing when I went to get it. A large BOX over 58 pounds was gone. They promptly sent another one that I have not opened yet. But they werre very professional and understanding. I suggest any latge or heavy items have a special door to door delivery with a signature, so that the shipping company in this case FEDEX does it correctly.”

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Posted 1 year ago

“Was perfect to my fire pit”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Ordered a scratch and dent Santa Maria grill. Only needed a few bolts and a knob and it was ready. Works great.”

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Posted 1 year ago

“Luv the fire pit !!!”

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Posted 1 year ago

“product as advertised. shipped quick. thanks”

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Posted 1 year ago

“The campfire grill is better than expected. I own a steel fabricating business so I know good craftsmanship. The welds are great, the pieces fit together as they should. I haven’t had a chance to use it but I’m sure it will work perfectly as I planned.”

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Posted 1 year ago

“Ash and Ember has good quality products that you might not be able to find elsewhere.”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

“Great quality and easy to assemble!”

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Posted 1 year ago

“It was package extremely well. Took longer to unpack than put together. Well made and sturdy. Should last for a long time.”

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Posted 1 year ago

“Easy transaction: shipping was on time and item was packaged to avoid damage in transit.”

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Posted 1 year ago

“Great service!”

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Posted 1 year ago

“Easy purchase routine and the product arrived very quickly. Good experience!”

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Posted 1 year ago

“Excellent product and extremely fast delivery”

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Posted 1 year ago

“Very quick delivery and amazing product”

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Posted 1 year ago

“We just received our 42" Hemisphere Fire Pit and while it’s a little early in the season we have fired it up a couple times and absolutely love it!! We are looking to have a top made so we can use it as a table when we are not burning a fire.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,885 reviews