Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was looking for something to protect my Trex deck from my Solo stove and the heat shield is perfect for it. It completely blocks all the heat. I can put my hand under the shield and not feel any heat whatsoever. It was ready to go right out of the box”

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Posted 3 years ago

“Great experience even though it was over the internet”

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Posted 3 years ago

“Good quality, quick delivery”

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Posted 3 years ago

“Very satisfied”

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Posted 3 years ago

“Easy to assemble. It’s the perfect size!”

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Posted 3 years ago

“love the cover”

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Posted 3 years ago

“Extremely nice product. Way nicer than I expected and was to my door two days after ordering”

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Posted 3 years ago

“Very well built. Great look too”

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Posted 3 years ago

“Great Job!”

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Posted 3 years ago

“I looked at these and made my mind up I was going to purchase them , and after getting confirmation that my order was recieved , It was just 3 or 4 days they arrived , and although I have used them yet , it seems they are just as advertised , and arrived on time of maybe a littler early,”

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Posted 3 years ago

“This is heavy- duty grill and it is built well. I can't wait to try it out.”

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Posted 3 years ago

“Great product and shipping.”

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Posted 3 years ago

“Nice grill”

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Posted 3 years ago

“Love the spit. Have used it for chicken and lamb and worked great. Also, there’s no better sight then having meat cooking over an open fire!”

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Posted 3 years ago

“It would be better to have the manual website listed on a seperate piece of paper. I didn't see it till struggling with assembly.”

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Posted 3 years ago

“My fire basket shipped immediately and was packaged extremely well for a very heavy cast iron odd-shaped item. It arrived in a timely manner and in perfect condition.”

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Posted 3 years ago

“We ordered a 36" Titan Fire Pit Grate. It was delivered within 4 days. The quality of the grate was beyond our expectations. Heavy duty material and just what we were after. Thank you!”

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Posted 3 years ago

“Fast shipping”

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Posted 3 years ago

“We purchased a fire pit basket for our new fire pit. It’s a beast, solid and well constructed. It’s going to make a great addition to our outdoor patio.”

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Posted 3 years ago

“Recieved order faster than expected. Delivery service even helped me put into my pickup truck. Already recommended them to a couple of other people and ranges.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews