Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Extremely nice product. Way nicer than I expected and was to my door two days after ordering”

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Posted 3 years ago

“Very well built. Great look too”

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Posted 3 years ago

“Great Job!”

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Posted 3 years ago

“I looked at these and made my mind up I was going to purchase them , and after getting confirmation that my order was recieved , It was just 3 or 4 days they arrived , and although I have used them yet , it seems they are just as advertised , and arrived on time of maybe a littler early,”

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Posted 3 years ago

“This is heavy- duty grill and it is built well. I can't wait to try it out.”

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Posted 3 years ago

“Great product and shipping.”

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Posted 3 years ago

“Nice grill”

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Posted 3 years ago

“Love the spit. Have used it for chicken and lamb and worked great. Also, there’s no better sight then having meat cooking over an open fire!”

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Posted 3 years ago

“It would be better to have the manual website listed on a seperate piece of paper. I didn't see it till struggling with assembly.”

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Posted 3 years ago

“My fire basket shipped immediately and was packaged extremely well for a very heavy cast iron odd-shaped item. It arrived in a timely manner and in perfect condition.”

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Posted 3 years ago

“We ordered a 36" Titan Fire Pit Grate. It was delivered within 4 days. The quality of the grate was beyond our expectations. Heavy duty material and just what we were after. Thank you!”

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Posted 3 years ago

“Fast shipping”

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Posted 3 years ago

“We purchased a fire pit basket for our new fire pit. It’s a beast, solid and well constructed. It’s going to make a great addition to our outdoor patio.”

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Posted 3 years ago

“Recieved order faster than expected. Delivery service even helped me put into my pickup truck. Already recommended them to a couple of other people and ranges.”

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Posted 3 years ago

“The 40” fire grate is very high quality. I have only used it once so far but it seems to be very durable and well crafted. On a side note, I wanted to split my purchase and use a Visa gift card for part of it (which is always challenging on a web pay portal). I called in and spoke with a representative. Couldn’t have been nicer and they were able to help me out easily.”

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Posted 3 years ago

“Quick shipping. Sturdy and well made.”

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Posted 3 years ago

“Iove it but it was delivered to the wrong condo”

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Posted 3 years ago

“Good service. Ordered and it was here within a couple days, on several orders.”

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Posted 3 years ago

“Fire pit grate is an exeptional quality product. Built to last. Very happy with our purchase.”

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Posted 3 years ago

“Great service had a damaged item and they took care of it asap”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews