Asos Reviews

3.1 Rating 2,087 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,087 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Asos deliver? How long does Asos take to deliver? Does Asos deliver on time? How is accuracy and good condition of items delivered by Asos?

Returns

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Customer Service

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How long does Asos take to deliver?

Helpful Report

(3 days ago)

Asos normally delivers over 7 Days.

Helpful Report

(3 days ago)

57.14%

Industry Average

“ You'll have to drive and pick it up inconveniently elsewhere out of your way because they use "Landmark" who will put an automatic hold on the delivery of your purchase (for no reason other than to greatly inconvenience you) which causes further days of delays, so theres absolutely no way you'll get what you want on time or in any timely manner!!! Then "Landmark" uses another shipper "Canada Post" to actually hold your purchase and not deliver it to you!!! So it is very very very very time consuming for the buyer. ”

- Anonymous

“ But I was asked to pay fees on delivery, then I contacted Asos who says this policy is for USA only (LOL it clearly says "Orders to Canada"). ”

- Jonathan F

“ Sending me tracking links that don't work and telling me my item is at a delivery office that doesn't even exist. ”

- Tracyann Gallacher

Asos Reviews

Delivery - Average