Asos Reviews

3.1 Rating 2,087 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,087 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Asos deliver? How long does Asos take to deliver? Does Asos deliver on time? How is accuracy and good condition of items delivered by Asos?

Returns

How is Asos returns process?

Customer Service

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How is Asos returns process?

Helpful Report

(3 days ago)

Greater than 87% of reviewers feedback is Asos returns process could be better.

Helpful Report

(3 days ago)

0.00%

Industry Average

“ Make sure you check your refunds for returns! I never usually check which is my fault but spotted the latest return refund was over £400 short! Basically 8 items and only refunded 1. I’m sure there are many people they are doing this too and it soon adds up in their bank account! ”

- Mark

“ Refunded me £1 for 2 items I returned that I paid £45 because I used code Asos20 for 20% off over £200 and the returns took the order value below that. ”

- Samuel Byer

“ However, more recently, their returns and customer service has been shocking! I haven’t returned a parcel in the last year without there being a problem. ”

- Anonymous

Asos Reviews

Returns - Difficult