Asos Reviews

3.0 Rating 2,130 Reviews

51 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.0

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Asos returns process?

Customer Service

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How is Asos returns process?

Helpful Report

(3 weeks ago)

Greater than 87% of reviewers feedback is Asos returns process could be better.

Helpful Report

(3 weeks ago)

6.25%

Industry Average

“ I raised a return within the returns window, granted on the final day of the returns period but still within it and the app said to wait for the QR code to arrive. ”

- Anonymous

“ It's my first time ordering from Asos and trusted their advertisement of "Free Returns" so I gambled on the quality of the item. ”

- Gigi

“ While checking my PayPal account, I discovered that two other Asos returns hadn't been refunded. ”

- Andrew Dickens

Asos Reviews

Returns - Difficult