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Asos Reviews

3.1 Rating 2,087 Reviews
52 %
of reviewers recommend Asos
Company Reviews Questions Metrics
3.1
Based on 2,087 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

How does Asos deliver? How long does Asos take to deliver? Does Asos deliver on time? How is accuracy and good condition of items delivered by Asos?

Returns

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Customer Service

How can I contact Asos? How quickly does Asos resolve customer queries?
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Email:

care@asos.com

Does Asos deliver on time?
Helpful Report
(2 days ago)
Greater than 21% of reviewers feedback is Asos normally delivers on time.
Helpful Report
(2 days ago)
C-

Delivery - Average

57.14%
Industry Average
“ Two months to get one order refunded despite paying for their “premium” delivery service that they call Asos Premier. Laughable. ”
- Anonymous
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