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Asos Reviews

3.0 Rating 2,130 Reviews

51 %

of reviewers recommend Asos

Company Reviews

3.0

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Asos deliver on time?

(3 weeks ago)

Greater than 21% of reviewers feedback is Asos normally delivers on time.

(3 weeks ago)

22.58%

Industry Average

“ I have ordered the item and that delivery was delayed therefore I knew that something is wrong. ”

- Martin