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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,912 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,912 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the orders done wrong twice. Staff over the phone were helpful. However, delivery person was rude when delivering and had to deal with him on two separate occasions. Will definitely have another go ordering next month. However, may have to leave it afterwards if issues persist”

Posted 3 years ago

Thank you for your feedback, we will be in touch asap to discuss this :)

Posted 3 years ago

“Still haven’t received all items! No reply from account manager. Very disappointing again”

Posted 3 years ago

Thank you for your feed back. We do apologise about this. You should be receiving and email in relation to this one shortly!

Posted 3 years ago

“Really unhappy that after having to pay up front for the items, one of them didn't arrive because it was on "back-order". This wasn't the case online when I placed my order, (i would not have ordered it if it was the case) and I was not advised it was the case by the Astir employee who called to request payment before delivery.”

Posted 3 years ago

Thank you for review, we do appreciate your feedback, however as you could imagine all these PPE products are in very high demand, and to secure your order we did require the payment up front - again, we do thankyou for your business and custom :)

Posted 3 years ago

“Was trying to organised contact free delivery so asked for invoice not to be sent as it was going direct to the patient. However, the invoice was sent patient when asked not to do so and this created confusion with the patient as they had paid a different amount.”

Posted 3 years ago

Many thanks for your review! We apologise for this mishap and we will be in touch via to resolve this with you.

Posted 3 years ago

“Website said everything was in stock. I ordered it and everything was back ordered. Still have not received half my order, despite an email saying they have a similar product In stock. I can now get Wipes from my local supermarket cheaper and as needed. These won’t be required when they finally arrive.”

Posted 3 years ago

Thank you for your review, we do apologies for this website glitch, massive amounts of these products were being ordered at one time, and it was a huge job to keep this stock live online. Regarding the wipes, these are Alcohol based wipes which are more expensive than the general wipes on the market. again we do appreciate your feedback and business in these unprecedented times :)

Posted 3 years ago

“Order item delivered was not what I ordered”

Posted 3 years ago

Thank you for your recent review, we will be in touch via email to resolve this for you. We apologise for any inconvenience

Posted 3 years ago

“The past 6-7 orders I have made there has been problems receiving the items. Many times the items are out of stock, but the website is not updated. I get a notification that I will receive the item in X weeks, but several times there is even a delay in this. I am tired of calling to see if something is in stock before placing an order, which will most likely be delaying anyway. (This was happening well before COVID-19). I have found another supplier, and will no longer be using ASTIR. I have given you feedback with each order, with chances to fix this issue, with no avail.”

Posted 4 years ago

Thanks you very much for your feedback, I will email you with a resolution for this. Thank you for your support doing these unprecedented times.

Posted 4 years ago

“I am sorry for the poor rating but it is frustrating when your website shows things are in stock when you haven't had stock for a while and you don't know when you are expecting more. Please it would be great if your system could keep up to date with your stock levels.”

Posted 4 years ago

Thank you very much for your response. We have had this updated, so all products are showing either in stock or out of stock. When you are placing your order, you will be able to see what is available to order.

Posted 3 years ago

“Unfortunately my parcel with some much needed supplies was sent to an old address on your database despite putting the correct address in when I ordered on line. The parcel finally arrived after 10 days from initial order but it took quite a few phone calls & follow up.”

Posted 4 years ago

“Great products but Website hard to navigate”

Posted 4 years ago

Thank you for your review, we will be in touch shortly to discuss

Posted 4 years ago

“Orders do not arrive same or next day. Say you will be added to loyalty program and are not. Don't always honour advertised price.”

Posted 4 years ago

Thank you very much for your review and comments always very valued, will be sending you a email shortly about this. Cheers Caleb

Posted 4 years ago

“Was told item would be in stock within 2 days when placed the order. Based on this information I placed and paid for the order. More than a week later and item still hasn't been posted. Not happy, as this would have changed my decision to place this order”

Posted 4 years ago

Hello Aspire Physio, thanks for your feedback, this is something that never happens and we are very sorry about it will be sending you an email soon with our resolution and what we have done as a team to fix. Cheers, thanks again for your business

Posted 4 years ago

“The order was placed came after 8 days. It was promised that the delivery will take 24-48 hours.”

Posted 4 years ago

Thank you for your review, we do greatly apologise for this, its deffinatley not a usual occurrence. As discussed on the phone, the courier services was delayed due to the fires in the region, and the was attempted the following day but the clinic was closed.

Posted 4 years ago

“They charge me Different price in what is on what they email me”

Posted 4 years ago

Many thanks for your review, i do believe the pricing you were going off was from an old catalogue, however we will be in touch via email to resolve this with you :)

Posted 4 years ago

“Processed our order twice - either we have to pay for twice as many items as we ordered or else we have to return them . Either way, it is costing us time and money.”

Posted 4 years ago

Thank you for your review, we apologies for the inconvenience caused, this was a system error that is being fixed.

Posted 4 years ago

“The order you're referring to has not arrived. We received a payment confirmation on the 11th but no information after that. Cannot find the order in our history or in the list of orders to track. Called this morning and was told it would be sent today and an email confirmation would be sent which we still have not received.”

Posted 4 years ago

Many thanks for your review, we sincerely apologies for the confusion, this was a freak incident with our software internally. we will also send an email shortly with a resolution.

Posted 4 years ago

“Several items were not in stock, and were substituted (without consulting us) with alternative items in plain white packaging unsuitable for retail display.”

Posted 4 years ago

Thank you David, we appreciate your feedback. We've just sent an email with a resolution for you.

Posted 4 years ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,912 reviews