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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,927 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,927 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good reliable service”

Posted 11 months ago

Thanks you for your rating! We are grateful for you being a loyal customer and the fact that you appreciate our good, reliable service. We hope you continue to enjoy your experience with us. Thank you again for your feedback.

Posted 11 months ago

“First, Briony was very helpful. She fixed the website error in which the item was advertised for 1 price then it appeared in the cart to be more expensive!! Then your website suggested a cheaper option!!, which in fact is more expensive than the original price of the item that I ordered. The item was: Code 166452 for $48.85 Exc GST then at the cart it became $57.20 plus GST. I ordered items from your website around 1 year ago, when Yes just updated. It is more friendly now, but a price error like that should not occur!! Cheers, Danh”

Posted 11 months ago

Thank you for your review and feedback, Danh! We appreciate it very much. We're certainly looking into the error that you experienced and sincerely apologise for the confusion. We're glad to hear that it was resolved quickly and easily, and your order was able to be on the way in good time. We look forward to continuing to work with you!

Posted 11 months ago

“Happy with speed and delivery”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“The website was down so I couldn't email but talking with the live chat person worked well and efficiently and the invoice was emailed through quickly”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are sorry to hear the website wasn't working well for you, but we're pleased to hear that you have found our live chat function helpful. It there for situations just like this! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“The experience was fabulous the person who placed the order (me) is hopeless.”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Good information regarding the product helpful and quick replies to questions”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“very good customer service. she knew the product and it was easy and simple to order.”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“QUICK to answer the phone, very quick to answer my question and place my order with. No time wasting at all. was excellent”

Posted 1 year ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future!

Posted 1 year ago

“Easy to order what was needed and login problem was resolved.”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our process easy. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Good to deal with”

Posted 1 year ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our efficient service here at Astir, so it's really lovely to hear this feedback from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 1 year ago

“There was a discrepancy in prices between online and telephone sales but they were able to correct it. Products are good and delivery within 2 days.”

Posted 1 year ago

Hello Karen Soo Thank you for your review and brining it to our attention. We are letting our Web team know and will get this fixed for future reference. Our Accounts team will be in touch to refund the difference!

Posted 1 year ago

“Helpful and polite”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process helpful. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“we needed to change over the phone and she was very helpful much appreciated”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our service helpful. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“She was polite and assisted with my order. The system was slow which was not her fault.”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process satisfactory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Renata was efficeint”

Posted 1 year ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We hope to work with you again in the near future.

Posted 1 year ago

“Customer service was excellent. However I only had to call due to issues ordering online such as your 60ml luer lock syringes being labeled as catheter tip and several other website glitches. After 4 attempts I finally called and placed the order successfully.”

Posted 1 year ago

Good Morning Erin, Thank you for your kind words! We apologise for the issues you have experienced with the website. We are in the process of currently doing major updated to ensure this does not happen again. We look forward to working with you in the future :)

Posted 1 year ago

“very good experience friendly and helpful”

Posted 1 year ago

Thank you for your 5-stars and kind words! We are very glad to hear you were impressed with our service and received the assistance you needed. Here at Astir Autsralia, we pride ourselves on providing quick, easy and efficient service. We look forward to working with you again in the near future.

Posted 1 year ago

“Was handled exceeding well”

Posted 1 year ago

Thank you for taking the time to leave such a lovely review! Here at Yes Medical, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 1 year ago

“Briony carried through on her offer to do more research into finding a product that would best suit my requirements. Excellent customer service. Thanks”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Important billing address was not changed as requested so we had to ring and repeat our request to change it.”

Posted 1 year ago

Thank you so much for your feedback Peter! We're sorry that the billing address was not updated correctly initially, we have ensured it is now correct and confirmed with the team how to do this to make sure it doesn't happen again. We really look forward to speaking with you again soon to offer our usual 5-star service!

Posted 1 year ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,927 reviews