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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,911 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,911 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for asking. Your service is usually prompt and spot on for goods odered.”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“not resolved but she was quick to respond”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our process fast. We are always aiming to provide the best quality products in the fastest time possible! We'll certainly look into the cart issue you were experiencing online, and get that resolved right away - thank you for giving us a call and letting us know! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“ok she did her job well”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process satisfafctory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“good service”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process satisfactory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“very pleasant”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our process satifactory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Lady on the phone was pleasant and helpful”

Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our service satisfactory. We are always aiming to provide the best quality products with the best service possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“sorted out problem immediately, but there was a problem. Item returned to sender for no reason”

Posted 1 year ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 1 year ago

“good telephone service but login proving very difficult & not ge tting link to change password”

Posted 1 year ago

Thank you for your feedback and for the 4 stars! We are glad to hear that you loved the quality of our telephone service! Regarding the login proving to be difficult, we do apologize for the inconvenience! We can certainly will review with e-commerce the current process and will take your feedback to the team! We look forward to working with you in the future and hope to show you a full 5-star experience in your next order!

Posted 1 year ago

“very helpful”

Posted 1 year ago

Thanks so much for taking the time to leave such an amazing review! We're so glad you found our service quick and our team helpful in our dealings. We pride ourselves on making everything fast and easy at Astir, so it's fantastic to hear you were happy with the service! We hope to work with you again in the future to provide our usual 5-star level of service!

Posted 1 year ago

“Renata found the information I needed and processed my order perfectly well but what you offer as Yes Medical is inconvenient. I have to pay in advance by phone, then follow a process to collect from your warehouse. No pay as I collect, no counter to buy at. Not great.”

Posted 1 year ago

Thank you for taking the time out to leave us such an awesome review! We are more than thrilled to hear you enjoyed the process and experience over the phone. We aim to provide great service and products in the fastest time possible! We are sorry we don't currently have payment facilities at our warehouse. We'll definitely pass this feedback through! Have the best weekend!

Posted 1 year ago

“Clear helpful friendly”

Posted 1 year ago

Thank you so much for your kind words! It's great to hear you had a smoother ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 1 year ago

“Renata was very prompt to respond and provide the information required.”

Posted 1 year ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 1 year ago

“Very helpfull”

Posted 1 year ago

Thanks for your amazing review! We're so happy to hear you had a great experience with Astir, and we hope to work with you again soon! Have a fabulous week!

Posted 1 year ago

“Person was well informed and very helpful.”

Posted 1 year ago

Thank you for your fantastic review! Here at Astir, we pride ourselves on our great customer service and fast shipping times. Seeing feedback like yours helps us to know we're delivering on that promise! Thanks again and we look forward to speaking with you again very soon :)

Posted 1 year ago

“Briony was good but the delivery did not come at thew time promised It arrived 2 days later.”

Posted 1 year ago

Thanks so much for leaving us the 4-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We apologise the delivery did not arrive in the time frame expected. We look forward to working with you again shortly!

Posted 1 year ago

“Placed an order and 1 week later it still hadn't arrived. When I rang I was told it was forgotten and not delivered. I missed out on sales as goods were not delivered on time and patients purchased goods elsewhere. Very disappointed in your service. Will not be purchasing again from Astir.”

Posted 1 year ago

Sorry we missed you on the phone there earlier Dario. It was lovely speaking to Robin and Paula earlier and they mentioned you were in consult. We wanted to pass on an apology for your recent order experience, and thank you very much for your valuable feedback. We understand it would be disappointing to receive the order so late, when we usually have such a fast turn around and delivery time. Confirming the order has been processed for priority delivery tomorrow. We’d like to offer a store credit, as confirmed in the email, to cover the sales you lost from the order delay and so we have the opportunity to work with you again to offer our usual 5-star service. Please confirm this is a suitable solution as we want to ensure it's fully satisfactory! Look forward to hearing from you!

Posted 1 year ago

“Service good whether it is on the Web or phone and delivery is excellent.”

Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“She was able to help with my inquiry well”

Posted 1 year ago

Thanks for your amazing review! We're so happy to hear you had a great experience with Astir. We hope to work with you again soon!

Posted 1 year ago

Thank you for your wonderful review, We would very much appreciate you placing your feedback on our Google reviews page as well ? Please follow the link: - https://g.page/r/CYpidURFgTQfEAg/review Thank you again, and we greatly appreciate working with you and your Team!

Posted 1 year ago

“Extremely helpful receptionist. Order confirmation processed very quickly. Thank you.”

Posted 1 year ago

Thank you for your amazing review! I am so glad to hear that you enjoyed your experience working with us and that you found our process to be so efficient. We look forward to working with you in the future.

Posted 1 year ago

“Your team are fabulous , always helpful And courteous . Deliveries are prompt . Our only complaint is that you cannot deliver to P.O. Boxes - our office is often unattended and we need the flexibility of a delivery location .”

Posted 1 year ago

Thank you for your feedback, we appreciate it very much! We have some great news, as of the first week of May, shipping to PO Boxes will be an available option at no extra charge 😊 We're glad to hear that our staff and service are outstanding, as that is something we strive to perfect and offer to every customer, no matter the query. We look forward to speaking again soon!

Posted 1 year ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,911 reviews