Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

“I was helped, however it seems there was a mixup and the Courier initially went to the wrong address, this was quickly remedied in the BP machine was brought to my office thank you”

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Posted 1 year ago

Thanks for your four stars! I'm so sorry that all that happened to you. If you wish to reach out for any other assistance or to just speak to one of our team we'll be here. We'll inform the packing team to make sure this is resolved so this doesn't happen to you again. We hope you love your new products, and have a fabulous rest of your day!

Posted 1 year ago

“We were very happy with Renanta and she solved our query quickly. The problem was that the wrong size brace was in the wrong box. We tried on a large shoulder support for our patient an it was a little tight so we ordered the next size up , and when it came it was exactly the same size. We placed them on top of each other and there was no difference. Renanta helped send another larger one to us”

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Posted 1 year ago

Thanks for your four stars! I'm so sorry that all that happened to you. If you wish to reach out for any other assistance or to just speak to one of our team we'll be here. We'll inform the packing team to make sure this is resolved so this doesn't happen to you again. We hope you love your new products, and have a fabulous rest of your day!

Posted 1 year ago

“i do not like doing surveys”

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Posted 1 year ago

It was great working with you and we cannot wait for your next order. :)

Posted 1 year ago

“Alwayd quaick and super helpfull”

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Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Great Customer service”

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Posted 1 year ago

Thanks so much for your lovely review! Here at YES, we like to live up to our name by creating an easy-to-use ordering system, with helpful customer service. So, it's amazing to know we were able to provide this for you! We hope you get plenty of use out of your new products. It was so great working with you and we look forward to your next order!

Posted 1 year ago

“It has been difficult to create our account online, it cannot save. But after calling your office, Bri has done a good job to help me purchasing the product.”

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Posted 1 year ago

Thank you so much for the amazing 4 stars! I'm sorry that there were complications. I'm hoping our Bri did an amazing job for you. We'll be sure to look further into this for you. We look forward to working with you again soon!

Posted 1 year ago

“Efficient and curteous.”

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Posted 1 year ago

Thank you for your review, Margaret! It's always a pleasure assisting you 😊 We'll speak to you again soon!

Posted 1 year ago

“Excellent”

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Posted 1 year ago

“She actually did what she said what she was going to .”

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Posted 1 year ago

“loading on website takes a long time”

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Posted 1 year ago

Good afternoon Kim, Thankyou so much for your review! So sorry to hear about this, I can assure you that we will try and make our website servers run more smoothly in the future! I hope you have a great rest of your week.

Posted 1 year ago

“She was very helpful and made sure it was the right product”

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Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“it was good, but When I checked again after call, I still see my previous address even if the staff mentioned that he could completely delete my old address.”

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Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“called me back in nominated time frame and formatted our order - as I had some difficulty negotiating the website..... Elizabeth was very helpful...thanks Lynda Kurrajong Therapy Plus”

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Posted 1 year ago

Thankyou so much for your feedback, Lynda! Our website team is working on this for you. Glad to hear that you had a good experience with Elizabeth. We look forward to assisting you again.

Posted 1 year ago

“thank you for delivering the order queckly.”

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Posted 1 year ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Staff are very friendly and very helpful”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We look forward to working with you again in the near future!

Posted 1 year ago

“Hello, The quality of your products is high and I really appreciate for providing us these great range of hogh quality products from around the world. I just usually have issue with receiving wrong products especially when I order different sizes of one product say a drill bit, etc. I think if you could assess your warehousing and product picking and packing process, you'll make customer experiences even better. Thanks, Rosa”

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Posted 1 year ago

Thank you so much for your loyalty and for your support! We really appreciate your rating and your feedback regarding the warehouse picking & packing, we will pass this through to the operations team :) Please let us know if there is anything else we can do to improve your experience with us!

Posted 1 year ago

“good reliable service”

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Posted 2 years ago

Thanks you for your rating! We are grateful for you being a loyal customer and the fact that you appreciate our good, reliable service. We hope you continue to enjoy your experience with us. Thank you again for your feedback.

Posted 2 years ago

“First, Briony was very helpful. She fixed the website error in which the item was advertised for 1 price then it appeared in the cart to be more expensive!! Then your website suggested a cheaper option!!, which in fact is more expensive than the original price of the item that I ordered. The item was: Code 166452 for $48.85 Exc GST then at the cart it became $57.20 plus GST. I ordered items from your website around 1 year ago, when Yes just updated. It is more friendly now, but a price error like that should not occur!! Cheers, Danh”

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Posted 2 years ago

Thank you for your review and feedback, Danh! We appreciate it very much. We're certainly looking into the error that you experienced and sincerely apologise for the confusion. We're glad to hear that it was resolved quickly and easily, and your order was able to be on the way in good time. We look forward to continuing to work with you!

Posted 2 years ago

“Happy with speed and delivery”

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Posted 2 years ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 2 years ago

“The website was down so I couldn't email but talking with the live chat person worked well and efficiently and the invoice was emailed through quickly”

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Posted 2 years ago

Thank you for taking the time to leave us with a 4 star review! We are sorry to hear the website wasn't working well for you, but we're pleased to hear that you have found our live chat function helpful. It there for situations just like this! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

YES Group | Yes Medical, Astir, Footmedics Reviews