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Auto National Reviews

4.8 Rating 10,617 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Anonymous
Verified Buyer
“I was able to renew my breakdown cover when I got through to Amy on your general number, having got no answer on the designated payment 'phone line and previously having been unable to renew on line, as the premium shown differed from that on my renewal papers. However, as long as long as I can receive my renewal documents by post and you respond quickly in any unfortunate breakdown event I shall be happy!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Amy was courteous friendly and very helpful”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“It would have been good if the on-line renewal worked, it was repeatedly, 'Oops something is wrong with our system'. The phone renewal was fine & relatively painless, except for attempting to upsell me something already on my policy. I didn't have to wait to speak with someone, & there was no multitude of menu options to navigate nor was there any voice recognition that doesn't understand a Scottish accent, so not bad considering. The human I spoke to understood me, so we conversed easily too.”
Helpful Report
Posted 4 years ago
Mr P Edwards
Verified Buyer
“Autonational Rescue are very easy and efficient to deal with. And their recovery service is second to none.”
Helpful Report
Posted 4 years ago
Mr Graham Brewer
Verified Buyer
“Simple and easy”
Helpful Report
Posted 4 years ago
Mr Gary Reed
Verified Buyer
“Good service, missed deadline to renew by mistake, but they honoured the quote thumbs up from me”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I've renewed a number of times with Autonational and so far the service has been excellent. I would have awarded five stars were it not for level of communication with the sales staff when renewing the policy. The staff tend to come across as bored and disinterested. Everything is perfunctuary, no sense of making you feel welcome or acknowledging that you've chosen Autonational as a service above others. A bit more warmth and attention towards returning and would be customers would be appreciated.Thanks!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“easy renewal by phone after wasting quite a lot of time trying to do it online.”
Helpful Report
Posted 4 years ago
Mr Peter Hemming
Verified Buyer
“On renewal agent very informative and helpful.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Everything has seemed ok can’t say much else not needed to use Autoaid yet”
Helpful Report
Posted 4 years ago
Mr David Leask
Verified Buyer
“SURPRISED TO FIND THAT IT WAS £5 MORE EXPENSIVE IF RENEWING ONLINE HENCE RENEWED VIA TELEPHONE ALSO THE TELEPHONE LINE WAS TERRIBLE NO ISSUES”
Helpful Report
Posted 4 years ago
Miss Angela Dyas
Verified Buyer
“answered the telephone call quickly, no waiting to music for ages that is a real plus thee days. Located my account quickly and not only quickly dealt with my request but was freindly enough o chat to. Thank you Tina”
Helpful Report
Posted 4 years ago
Mr Mark Hamlin
Verified Buyer
“Very quick and professional”
Helpful Report
Posted 4 years ago
Mrs Ann Powers
Verified Buyer
“Good service, easy renewal”
Helpful Report
Posted 4 years ago
Doctor Sasa Green
Verified Buyer
“Good service over the phone.”
Helpful Report
Posted 4 years ago
Mrs June Johnston
Verified Buyer
“Renewal of my policy completed swiftly and helpfully by Laurel today. Thank you.”
Helpful Report
Posted 4 years ago
Mrs Heather Atkinson
Verified Buyer
“Good service. Jack was very helpful. Even though we have not had to use the breakdown for many years it is good to know that it is there if needed.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Good service.”
Helpful Report
Posted 4 years ago
Miss Penny Woodward
Verified Buyer
“Been with them about 3 years. So far so good. Best price around for what you get i think. Happy with customer service too.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“A good service! I am still awaiting my policy but understand that I am covered. When can I expect confirmation of my payment and a policy?”
Helpful Report
Posted 4 years ago
Auto National is rated 4.8 based on 10,617 reviews
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