Autobulbs Direct Reviews

Name: Autobulbs Direct
Address: Unit 4 Hollybrook Road Ind Est.SouthamptonHampshire, Southampton
Rating: 4.77

4.8 Rating 2,771 Reviews

95 %

of reviewers recommend Autobulbs Direct

Company Reviews

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Phone:

0844 8842888

Email:

info@autobulbsdirect.co.uk

Location:

Unit 4 Hollybrook Road Ind Est.SouthamptonHampshire
Southampton
SO16 6RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were extremely helpful, and patient, to an 80 year old who, after browsing your site decided to attempt to become a "boy racer" once again, if only!!! Staff knowledge of products made me feel relaxed and confident I was purchasing the right products for my vehicle”

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Posted 10 years ago

“Easy to understand site and customer service staff were knowledgable and very pleasant”

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Posted 10 years ago

“very good service and very easy website to use; i am a woman with no sense of what i was to buy but the website brought up only the items suitable for my make and model and year of car, excellent”

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Posted 10 years ago

“fast service, very good”

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Posted 10 years ago

“Quick delivery and excellent products.”

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Posted 10 years ago

“Arrived on time as specified”

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Posted 10 years ago

“Ordering process is quick and easy with a good selection of bulbs and my 5 year old really appreciates the sweets, nice touch.”

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Posted 10 years ago

“Perfect great device well packed”

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Posted 10 years ago

“Great service from "ABD" again. This is the second order I've placed with them and the goods have turned up within two days of ordering which is great. I will definitely continue to use "ABD" for all my spare car parts!!”

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Posted 10 years ago

“Good web site, easy to find what I wanted for my car. Great prices and prompt shipping. Well packed and the enclosed surprise went down well with my grandkids.”

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Posted 10 years ago

“Having purchased bulbs from Autobulbs Direct in the past I thought I would return when I needed new wiper blades. Unfortunately the experience was not a good one. I purchased 24" and 16" Bosch aero blades for the front of one of my cars and a vehicle specific ABD brand blade for my other car. I would have bought the Bosch blade but it was out of stock. The 24" blade was fine, but no better than cheaper blades I have used in the past. The 16" blade did not sit flat to the windscreen, it cleared water from the edges of the blade but left a 5" wide section in the middle of the blade travel un-touched. The car specific blade turned out to be Iguana brand which I was not happy with as I have bought these in the past and found they have a very short life span. I also bought 2 AA travel rugs. One was packaged properly, the other was not wrapped in any protective wrapper. Therefore it was covered in bits of packaging material from inside the main postal box. It would need a considerable brushing down, vacuuming and washing before being fit to use. I contacted ABD via the web chat to express my disappointment with the items and arrange a return and refund. This is where ABD's customer service lets them down. I can't remember the name of the person I was talking with, but they had no interest in why I was unhappy with the products. Just a case of here's a returns number end of conversation. When I sent the items back at a cost of over £10 I included an explanation of why I was unhappy with the products. Again no response from ABD. In fact I must check that I have had the refund. As someone who works in a service/customer led industry myself I understand that communication with customers is very important. This has been a disappointing experience and ABD seem not to care. The only communication I have had is an invitation to review the products and company. Rather an own goal on ABD's part. Coincidentally, I ended up purchasing a Ford rear wiper for my Mondeo, slightly more expensive but I know it will last a lot longer than the one supplied by ABD. And for my Suzuki I found a pair of Bluecol aero blades in Tesco for £10 for the pair. I don't know how long they will last but they do work properly, more than can be said for the Bosch blades.”

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Posted 10 years ago

Hi Zac, I am sorry to hear you have not been happy with the products and the service we have provided with this purchase. I have checked on the refund and can confirm the order was fully refunded on the 5th March so should already be back in your account for you. We were not made aware that there were product defects on the chat systemonly that you were unhappy with some of the items however the person should have asked the reason for the return and why you were unhappy with the items so I can only apologise for this. If you would like to discuss this further please feel free to contact us on 0844 8842 888 or via email at info@abd.co.uk Kind Regards The ABD Team

Posted 10 years ago

“good customer service, had 2 faulty bulbs both replaced with no problems thanks”

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Posted 10 years ago

“Speedy delivery - just the job thanks”

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Posted 10 years ago

“I have been using Autobulbs Direct for some time now and find their level of service second to none. Goods are sent very quickly and are always just as I have ordered. Their goods are also very competitively priced, which is an added bonus.”

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Posted 10 years ago

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Posted 10 years ago

“Easy to order. Delivery spot on. Products works great. Will be going there again.”

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Posted 10 years ago

“Great service thankyou”

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Posted 10 years ago

“Fast service and competitive prices. What's not to like?”

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Posted 10 years ago

“Fast service quick delivery ,what more can you ask for”

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Posted 10 years ago

“Great price and service.”

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Posted 10 years ago

Autobulbs Direct is rated 4.8 based on 2,771 reviews