AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found suitable car parts only from Autodoc. Thank you for the best range of products. You got me, a regular customer 👍”

Helpful Report

Posted 6 years ago

“I found suitable car parts only from Autodoc. Thank you for the best range of products. You got me, a regular customer 👍”

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Posted 6 years ago

“Prices and customer service are on a high level! Strongly recommend!”

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Posted 6 years ago

“The shock absorbers fitted perfectly, the quality and the service is excellent!”

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Posted 6 years ago

“efficient service, excellent company, great quality, you can buy without hesitation.”

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Posted 6 years ago

“I bought several times in several places, but this company is the best”

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Posted 6 years ago

“I ordered parts for my grandfather, he has a rover, the quality of parts and delivery turned out to be quite good, I liked it, the work of the caliper is excellent!”

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Posted 6 years ago

“Everything went smoothly during purchase, I will order again.”

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Posted 6 years ago

“I am not into writing reviews. But I want everyone to know how good this company is! I want to sat thank you to the Customer Support they helped me to find the right part for the car, because I have bought my car less then 6 months ago, so I am not experienced in choosing the parts. I recieved very good service and quick replies for my questions. As a result a happy customer with good parts and a car on the road.”

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Posted 6 years ago

“good company with quality parts. I agree with all the good reviews below. I will order more”

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Posted 6 years ago

“used Autodoc multiple times, and the level is always high! Keep going!”

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Posted 6 years ago

“Just love them! Quick delivery, amazing service. MY CAR LOVES THESE GUYS!”

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Posted 6 years ago

“The best service I have ever recieved. Good Customer Support and amazing quality of the parts recieved! Thank you”

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Posted 6 years ago

“I have used them a couple of times and they do have 7-40days delivery in total, and the 5-14 of them is the delivering company. I have got one package where cooling fluent did destroy the package, but i did get my money back. Beside of that i have no problems at all. Costumer service is not so helpfull and if you give them your car model they say "THIS IS THE PART" Dont belive in that, order bout types and resend the one you dont need, much easyer. I recommend to buy "Easy to return" and you have 200days of return and the return is already buyed. Much easyer. But overall.. Look at the prices!! for that money you dont get service, you get good parts :D !! Love it.”

Helpful Report

Posted 6 years ago

Dear Mr. Seisbye! Thank you for your feedback! We confirm that the search by license or car details can’t guarantee the compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts. But we are happy that you are satisfied with the level of service and the parts recieved. We will be happy to see you among our customers again. Best Regards, Autodoc Team

Posted 6 years ago

“cheap prices stright from germany .. the products are arriving in 3 weeks all genuine for example 2 track control arms and 4 monroe shock absorbers bought them with 120 pounds less then any uk seller”

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Posted 6 years ago

“A company very serius of Germany. You can buy pieces for your car. Very good service.”

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Posted 6 years ago

“I have the Autodoc app on my phone. The parts I've ordered have been in perfect condition on arrival and have arrived sooner than expected! Good choice of parts, good prices and great service!”

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Posted 6 years ago

“Help full to an extra extent and very professional in dealing with an order.”

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Posted 6 years ago

“Been buying spare parts from them, parts always fit and of high quality”

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Posted 7 years ago

“Easy to use site”

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Posted 7 years ago

AUTODOC is rated 4.1 based on 1,097 reviews