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Automotive Superstore Reviews

4.4 Rating 2,480 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
10,850
 Metrics
4.4
Based on 2,480 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Graham
Verified Buyer
“A fantastic online company to deal with. The information on line is correct to allow you to know you have ordered the correct part.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Well priced, very fast delivery time and item was as described”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Was about to put an order through then realised you didn't offer free postage, pretty average when you spend about $150 and you still have to pay”
Helpful Report
Posted 1 year ago
Ian
Verified Buyer
“very helpful specialy Nguyen”
Helpful Report
Posted 1 year ago
Mick
Verified Buyer
“A week after placing an order and paying for it, my order still hasn't been despatched. Beware of this if you need something in a hurry. When I ordered, all of the parts were allegedly in stock. This was my first and last order with ASS. Never again.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Ok so far still waiting for delivery Happy to give better review then Unsure of why review request now”
Helpful Report
Posted 1 year ago
JJ
Verified Buyer
“I bought numerous Car Care Products here and always happy with their handling, fast no nonsense deliveries. Strongly recommended place to top up all my car and household requirements. Thank you AMS”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“👍👍👍👍👍👍👍👍👍👍”
Helpful Report
Posted 1 year ago
Simon
Verified Buyer
“Have used Automotive Superstore on many occasions, they have had the best prices and range.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“part i ordered was sent and delivered promptly”
Helpful Report
Posted 1 year ago
Warren
Verified Buyer
“Easy to order parts Correct part supplied good backup”
Helpful Report
Posted 1 year ago
Joseph
Verified Buyer
“Just to say I was in a hurry to make the purchase and miss out the free gift of the power adapter for the phone.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Easy site navigation, good product to vehicle match.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Happy with purchace.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Jeff Fu (If interested and someone actually gives this to you), Support was excellent, although considering the validity of the web-site price, discount and GST calculation issues I reported on in detail, I felt Alberts offer of a $25 credit voucher was almost an insult. Alberts' response time throughout was VERY impressive.”
Helpful Report
Posted 1 year ago
Rodney
Verified Buyer
“Very happy with the service!!”
Helpful Report
Posted 1 year ago
Tony
Verified Buyer
“Great support from your team, prices are competitive but tech support was what sold me to purchase from you”
Helpful Report
Posted 1 year ago
Les
Verified Reviewer
“Kevin’s expertise in auto parts and customer support is truly exceptional. His extensive knowledge and ability to provide detailed, accurate information set him apart as a standout professional in the Australian automotive industry. Kevin consistently demonstrates unwavering dedication to both his company and the customers he serves, delivering service that is nothing short of exemplary. His professionalism and outstanding conduct make him an invaluable representative of his organization and a potential asset to any company fortunate enough to have him on their team. As a resident of Perth, WA, I thoroughly enjoy my experiences with Automotive Superstore. The professionalism of their staff, coupled with their exceptional customer care and after-sales support, ensures a consistently positive experience. This level of service is a testament to the company's commitment to excellence. Impeccable customer service”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Easy to order arrived on time definitely recommend”
Helpful Report
Posted 1 year ago
Rob
Verified Buyer
“Thanks team, great pricing, easy to identify parts for my Audi, Euro cars can soemtimes be a challenge. Packaged well and good communication as well. I'll be back !”
Helpful Report
Posted 1 year ago
Automotive Superstore is rated 4.4 based on 2,480 reviews
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