Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,146 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was not able to successfully enter a different shipping address from my billing address. I then had to make a phone call to put it right.”

Helpful Report

Posted 11 months ago

“As expected 👏 thank you”

Helpful Report

Posted 11 months ago

“Very competitive prices on top quality parts. The ultra-fast shipping on my last order was fantastic - it really helped meet a roadworthy recheck deadline. A+”

Helpful Report

Posted 11 months ago

“Great price, good range of products, fast delivery...all good here 😁”

Helpful Report

Posted 11 months ago

“I have bought from these guys a number of times and recommend them, good service and some bargains as well.... I never give 5 stars because nothing's perfect....”

Helpful Report

Posted 11 months ago

“Bought 6 bottles of break fluid for my car. AS delivered to my door (courier) within the promissed time frame. Well packaged goods. Easy to order, quality products range and mostly competitive prices. Highly recommend AS”

Helpful Report

Posted 11 months ago

“Good and promt service”

Helpful Report

Posted 11 months ago

“I ordered brake pads they matched the price .They sell good brands with competitive price They have amazing customer service and reasonable delivery time.They care about customers experience with their service . Thank you.”

Helpful Report

Posted 11 months ago

“Efficient process and delivery”

Helpful Report

Posted 11 months ago

“easy navigation & purchase process”

Helpful Report

Posted 11 months ago

“Excellent packaging, arrived as described, kept me up to date with tracking, top price, will but from supplier again.”

Helpful Report

Posted 11 months ago

“Quick delivery, easy to order specific parts online. Love love love”

Helpful Report

Posted 11 months ago

“The pricing for the product I was after was the best from all suppliers. The order arrived quickly, well packed. All any customer is after really.”

Helpful Report

Posted 11 months ago

“Great prices easy to shopping website great to use”

Helpful Report

Posted 11 months ago

“This some of the correspondence that occurred after I received the 4 heater hoses and one hose was incorrect. I had trouble posting some of the screenshot and photos and it’s disappointing that I choose this company. I would look elsewhere and avoid this vendor First email I have just received the heater hose for my Vn v8 heater hose but when you look at the information on the hose you sent it refers to a VS V8 ( CH 1688 ) . When I did a search on your web page it indicates that this the hose as it refer to VN V 8 as per the snap shot taken for your web page When I took off my hose off the car it showed a Holden number 92038000 You can see the the two hoses are different On the cross references of the holden number it indicates that it’s a Makay CH2176 Can you please supply the correct hose Thank You Second email The hose I ordered was the one your webpage suggested and was for a VS as your supplier Makay labels it as a VS Commodore 1996 compared to a VN which is 1990.. There are two different numbers that your supplier Makay labels one for VN and a different one for VS . The hose that you suggest in you email photo shows a different to the hose to the one you have supplied me I’m not going to pay any shipping costs as this was not my fault as your webpage is misleading as it has suggested the incorrect hose I request you supply the correct hose and I will pay the cost if the hose you supply more expensive. If this cannot be resolved I will leave a review accordingly. Third email Both hoses you are referring to do not connect to the heater valve as they both connect to a straight joiner to the return hose see attachment below.. The hoses are different ln length and shape that is why the manufacturers/supplier has two different part numbers for VN and VS. You must understand that for me to send the hose back and to get me to pay the freight is not cost affective as it would be cheaper to purchase one from a shop The terminology is that you got me over a barrel My mistake was that I should have read the reviews on the company before I purchased from the company you work for I will be putting a review about this incident and I will try to post all I can to show the corresponded that has occurred and the readers can make up their own mind. I suggest that before you give any information make sure that it’s correct as this does help to show that you have some knowledge .”

Helpful Report

Posted 11 months ago

“always easy transactions great communicatio”

Helpful Report

Posted 11 months ago

“Always have the products that I am looking for & very competitve pricing & fast shipping”

Helpful Report

Posted 11 months ago

“Best service.”

Helpful Report

Posted 11 months ago

“Order placed 29/08/24 Order shipped 13/09/24 (15 days later) Order delivered 20/09/24 7 Days delivery with Aus post is perfectly fine. Part recieved was perfectly fine. However im not sure why it took 2 weeks and 1 day to ship an order for a part that you apparently had in stock.”

Helpful Report

Posted 11 months ago

“Arrived in 4 days! Thanks”

Helpful Report

Posted 11 months ago

Automotive Superstore is rated 4.4 based on 2,146 reviews