Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.38

4.4 Rating 3,057 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 15th June 2026

322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely terrible experience, placed order on the 14th July for 4 items. 2 weeks passed and nothing so emailed they stated an issue with an item on receiving from supplier. Another week passed nothing. They finally sent out part of the order on the 5th August. The remaining part on the 7th August which was wrong. I suspect they drop ship from suppliers but do not inform you. I will not be using them in the future. Terrible service stay away”

Helpful Report

Posted 10 months ago

“Easy to use site, good information on what will fit your vehicle and a good range of choices even for older models”

Helpful Report

Posted 10 months ago

“Your online registration didnt prefill my address details. The suburb and postcode was not abled to be filled in manually. Rang Natalie and she did it over the phone with no issues. Thanks natalie.”

Helpful Report

Posted 10 months ago

“The parts are a lot cheaper than in the other stores”

Helpful Report

Posted 10 months ago

“Very good! Well suprised!”

Helpful Report

Posted 10 months ago

“There is one thing that I hate buying online. That is being bombarded with emails and texts, For a very small purchase from yourselves I have had 4 emails and a text. Too much!”

Helpful Report

Posted 10 months ago

“First time buyer. Quickly found what i required and completing order was easy. The proof is now in the pudding to see if product is what was oredered and needed. This survey is a bit ptrmature as only ordered today. So will have o see if received on time from courier”

Helpful Report

Posted 10 months ago

“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”

Helpful Report

Posted 10 months ago

“easy web page to navigate and resonable freight to perth”

Helpful Report

Posted 10 months ago

“All good here. I did a click and collect with two orders with one being available for pickup within hours and the other three days for some heavier parts. Prices were the best I could find and service was good especially from a Sam who helped in trying to source another part. It is certainly a busy place with trucks arriving and leaving all the time.”

Helpful Report

Posted 10 months ago

“I would've given a 5 star rating but there is always things that can be done better.”

Helpful Report

Posted 10 months ago

“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”

Helpful Report

Posted 10 months ago

“First impressions, good. My son recommended you guys. Prices appear competitive.”

Helpful Report

Posted 10 months ago

“Very good customer service cheers”

Helpful Report

Posted 10 months ago

“Good price, good product, friendly staff”

Helpful Report

Posted 10 months ago

“So easy and fast”

Helpful Report

Posted 10 months ago

“Found the parts I needed easily”

Helpful Report

Posted 10 months ago

“quite easy to find parts, price's fairly reasonable.”

Helpful Report

Posted 10 months ago

“Package arrived with missing parts and never heard an answer from customer support.”

Helpful Report

Posted 10 months ago

“Very happy with entire experience. Delivery successful in reasonable time. Product as expected. Thank you K”

Helpful Report

Posted 10 months ago

Automotive Superstore is rated 4.4 based on 3,057 reviews