Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,146 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

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English

“I spoke with sales person at store who was very helpful before putting order in. Ordering online was very easy, applied my 10% discount easily. Shipping very reasonable. Waiting on delivery of items”

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Posted 1 year ago

“Great product & support from you guys 👍”

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Posted 1 year ago

“From ordering stock online, it was slow to be shipped out, over a week for shipping and a little over a week and a half to recieve my items and I live about 1 hours drive from the store. I put in a 2nd order for pickup to see if would be quicker, and still a week has passed with no notification I can pick up my items. Slow dispatch, more likely to shop elsewhere next time.”

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Posted 1 year ago

“Arrived quickly as advertised”

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Posted 1 year ago

“Automotive Superstore stocked the product I was seeking to purchase at a competitive price. The actual purchase process proved to be seamless and trouble free.”

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Posted 1 year ago

“Price is good and parts came quickly.”

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Posted 1 year ago

“I ordered my parts (2 small Raceworks fittings) 2 weeks ago and they have still not arrived. I was charged $15 postage and handling on $15 parts. I have had parts delivered from America within 8 days. I understand shipping is beyond your control but I ordered the same parts from another supplier and had them within 3 days, and they were cheaper. I frequently order large and bulky parts for my company out of Sydney and often get them within 48hrs. This will be my first and last order with your company.”

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Posted 1 year ago

“Very good at every stage of service.”

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Posted 1 year ago

“Great to deal with, communication and postage time was VG. The price was exceptional 👍👍”

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Posted 1 year ago

“I recieved my spares very quickly and was happy with the service privided”

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Posted 1 year ago

“The availability is the only reason I purchased from AS. The hidden tax and freight cost are a deceptive way to entice buyers. It would save a lot of time if the full price was advertised instead of finding out about the tax at checkout. Putting a $13 freight cost on an item such as a plastic slave cylinder is outrageous. The same item ships from overseas at the same cost. I try to purchase parts in Australia but if the freight and tax are similar or less I'll get parts from overseas.”

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Posted 1 year ago

“Very happy with experience. Was looking for a replacement GME 6.6db whip aerial. Found it easy to navigate around the website. Price was cheapest of online stores. Dispatched and received in timeframes quoted. Definitely recommended.”

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Posted 1 year ago

“The website was good to use. Found what I was looking for easy. Will use it again.”

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Posted 1 year ago

“I had asked if the driving light mounts were in stock and was told they were. So I went ahead and ordered them, but had now been over a month and still haven’t seen them. I continue to ask of their whereabouts and only keep getting told that they will get in contact with the warehouse, and that is all I know unless I email them again, which I will be told the same thing again and be left wondering. Very poor costumer service.”

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Posted 1 year ago

“First time use website a bit confusing with the discount offer. Other than that easy to deal with, a bit slow in packing and despatching order. Order arrived in vg condition.”

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Posted 1 year ago

“Hi. Product received was good as per my previous order. Howver, I really wish you could improve on your delivery time because it took quite sometime to arrive. How about changing delivery company??”

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Posted 1 year ago

“Honoured a sale price even though an advertised price was higher.”

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Posted 1 year ago

“I ordered the Whiteline Swaybar kit (bhk006) for my Commodore. An initial ordering issue with my shopping cart was promptly fixed by Customer Service which al9ng with pricing and delivery is the reason for my 5 star rating. Overall a very positive buying experience”

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Posted 1 year ago

“Had trouble initially but it was my credit card, thanks to Albert for walking me through it, don’t think I could have managed without his help. Only thing I found it took ages to get through by phone.”

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Posted 1 year ago

“Good product and price delivery very slow”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,146 reviews