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Automotive Superstore Reviews

4.4 Rating 3,259 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
13,046
 Metrics
4.4
Based on 3,259 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
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Jeff
Verified Reviewer
“They listened carefully and acted accordingly.”
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Posted 11 months ago
Sabah
Verified Buyer
“Great service and knowledge Thank you”
Helpful Report
Posted 11 months ago
Craig M
Verified Reviewer
“Absolutely terrible experience, placed order on the 14th July for 4 items. 2 weeks passed and nothing so emailed they stated an issue with an item on receiving from supplier. Another week passed nothing. They finally sent out part of the order on the 5th August. The remaining part on the 7th August which was wrong. I suspect they drop ship from suppliers but do not inform you. I will not be using them in the future. Terrible service stay away”
Helpful Report
Posted 11 months ago
Richard
Verified Buyer
“Easy to use site, good information on what will fit your vehicle and a good range of choices even for older models”
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Posted 1 year ago
Geoff
Verified Buyer
“Your online registration didnt prefill my address details. The suburb and postcode was not abled to be filled in manually. Rang Natalie and she did it over the phone with no issues. Thanks natalie.”
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Posted 1 year ago
Richard
Verified Buyer
“The parts are a lot cheaper than in the other stores”
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Posted 1 year ago
Dominic
Verified Buyer
“Very good! Well suprised!”
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Posted 1 year ago
Roger
Verified Buyer
“There is one thing that I hate buying online. That is being bombarded with emails and texts, For a very small purchase from yourselves I have had 4 emails and a text. Too much!”
Helpful Report
Posted 1 year ago
Geoffrey
Verified Buyer
“First time buyer. Quickly found what i required and completing order was easy. The proof is now in the pudding to see if product is what was oredered and needed. This survey is a bit ptrmature as only ordered today. So will have o see if received on time from courier”
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Posted 1 year ago
Anonymous
Verified Reviewer
“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”
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Posted 1 year ago
Anonymous
Verified Buyer
“easy web page to navigate and resonable freight to perth”
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Posted 1 year ago
Colin
Unverified Reviewer
“All good here. I did a click and collect with two orders with one being available for pickup within hours and the other three days for some heavier parts. Prices were the best I could find and service was good especially from a Sam who helped in trying to source another part. It is certainly a busy place with trucks arriving and leaving all the time.”
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Posted 1 year ago
Neil
Verified Buyer
“I would've given a 5 star rating but there is always things that can be done better.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”
Helpful Report
Posted 1 year ago
Sasha
Verified Buyer
“First impressions, good. My son recommended you guys. Prices appear competitive.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Very good customer service cheers”
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Posted 1 year ago
Oscar
Verified Buyer
“Good price, good product, friendly staff”
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Posted 1 year ago
Graeme
Verified Buyer
“So easy and fast”
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Posted 1 year ago
Mark
Verified Buyer
“Found the parts I needed easily”
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Posted 1 year ago
Hong
Verified Buyer
“quite easy to find parts, price's fairly reasonable.”
Helpful Report
Posted 1 year ago
Automotive Superstore is rated 4.4 based on 3,259 reviews
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