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Automotive Superstore Reviews

4.4 Rating 2,726 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
11,504
 Metrics
4.4
Based on 2,726 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
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Anonymous
Verified Reviewer
“Don’t waste your time. I purchased a full sound system for my car, all items listed “in stock” They say dispatch time is 1-3 business days. So I emailed after the 3 business days, got a generic message response from a sales representative (Guy Davies) basically saying “yep your order is all good, it should be sent this afternoon“. It became apparent that the sales person didn’t actually check on the order or do the bare minimum because the following day I got a email stating that an item they sold me has actually been discontinued. When I questioned to why this wasn’t pick up on the day prior I got a response from another sales representative (Mikko). Saying we are trying to work with management to see what we can do. At this point it was about a week after I purchased my order. Mikko come back with the options refunding the money for the item they sold me but didn’t have or I could pay more money for the item they did have, but they gave me a “discount” for their stuff up. I paid this instantly when informed of the amount owing. I was told it would be sent express within 1 - 2 business days. That was over two business days ago. Don’t give timelines if you clearly can’t follow them. So I initially made the order on 3rd of September two weeks ago and it still hasn’t been sent.”
Helpful Report
Posted 6 months ago
Jim
Verified Buyer
“Camera doesn’t work, image is distorted”
Helpful Report
Posted 6 months ago
Greg
Verified Buyer
“Great prices, quick delivery, good service😀👍”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“East to deal with ordering by phone, staff efficient and friendly, parcel arrived very fast as part needed urgently. Much appreciated and ighly recommend Automotive Super Store.”
Helpful Report
Posted 6 months ago
George
Verified Buyer
“Found the process easy to use and great prices”
Helpful Report
Posted 6 months ago
David
Verified Buyer
“It was easy to locate the part required on your website. Communication has been very good. I elected to collect my purchase from the Dingley store as the shipping costs were too high.”
Helpful Report
Posted 6 months ago
Pete
Verified Buyer
“Good selection of parts for most vehicles, various options on makes, easy to identify what part fit either of my two vehicles. Good comunmication and prompt delivery. Thanks”
Helpful Report
Posted 6 months ago
Paul
Verified Buyer
“I found Automotive Superstore on line. A great service hazel free and excellent prices. I'll be back for sure from a Retired Diesel Mechanic”
Helpful Report
Posted 6 months ago
Barry
Verified Buyer
“It was easy to find just what my wife wanted to upgrade the stereo in her car. The “bundle” offer helped ensure that everything required was compatible and going to be delivered at the same time. Their pricing was either comparable or cheaper than the other sites we visited.”
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Posted 6 months ago
Telly
Verified Buyer
“Website is great to use. Shipment time is true. Have been using for 5+ years and haven’t had a issue.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Website is easy to navigate and great variety of products”
Helpful Report
Posted 6 months ago
Tony
Verified Buyer
“I had heard these guys recommended and with good reason. I was unsure about getting what I wanted but was sorted after a few emails to better understand my interests.”
Helpful Report
Posted 6 months ago
Robert
Verified Buyer
“Great to do business with and prompt delivery.”
Helpful Report
Posted 6 months ago
James O
Unverified Reviewer
“I ordered some LED bulbs from them. Incorrect ones were sent. When contacted they said it was incorrectly labelled on their website. All fine and dandy but their returns process and general attitude sucks. You have to use their cumbersome returns system. Email after email. Then waste your time taking stuff to Aussie Post. Personally, I'll never use them again. Could not care less about their customers, at least in my experience. You'd think that if it was 100% their fault they'd give a heck but they just don't.”
Helpful Report
Posted 6 months ago
Geoff
Verified Buyer
“Competitive pricing, wide range with online ordering that works easily. Clear and efficient communications”
Helpful Report
Posted 6 months ago
Steven
Verified Buyer
“great products at good prices”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Lot of products to chose from. Only issue I have is sometimes the website can be a be annoying to use. Deleting letters when trying to use the search bar. I am using the website on my phone, if that helps. Not filtering parts for the specific vehicle chosen. Trying to see what accessories I can find for certain vehicles, but when I click it, it shows it for all vehicles.”
Helpful Report
Posted 6 months ago
Keith
Verified Buyer
“Great price (way cheaper than my usual spots) and quick delivery, what more could you want?”
Helpful Report
Posted 6 months ago
John
Verified Buyer
“purchase was a very easy process”
Helpful Report
Posted 6 months ago
Michael
Verified Buyer
“excellent service. Received product as ordered, quicker than estimated and price good”
Helpful Report
Posted 6 months ago
Automotive Superstore is rated 4.4 based on 2,726 reviews
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