Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 2,530 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 30th January 2026

Angus

Automotive Superstore 5 star review on 26th January 2026

Stephen

Alan

Automotive Superstore 5 star review on 12th January 2026

"Terry Lamberton "

311

Anonymous

Anonymous // 01/01/2019

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English

“On line purchase software is, in my opinion, in need of an update. Instructions or progress and confirmation of purchase is complicated and confusing. Superstore has too many marketing messages. I had several attempts to clarify/check my recent [current] purchase. In frustration I let the system go through only because the total dollar value was low. I only wanted one purchase of two filters. I have received three confirmation emails. I dont have this problem using Ebay or other direct contact suppliers.”

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Posted 7 months ago

“Very Very Bad at sending orders. Over a week ( 7 days ) still has not been dispatched. Do not order from this company if a want in a hurry.”

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Posted 7 months ago

“Hopeless, still waiting over a month for an item not delivered, with no correspondence, ordered a head unit online but was unable to change the bundle to what i needed, so for over $700 i have been sent a cable, try ringing on the phone number they give you, HaHa, no answer, you have go online and chat with a computer, good luck,”

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Posted 7 months ago

“Customer service for retrieval of parts in store is very poor i won't use this mob again”

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Posted 7 months ago

“Competitive prices and portal is easy to use and has comparative parts in other brands which helps in purchase decision.”

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Posted 7 months ago

“I highly recommend, cheers 👍”

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Posted 7 months ago

“You’re 5% off introduction offer didn’t work your system didn’t recognise your discount code”

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Posted 7 months ago

“I had to initiate an enquiry as to why parts had not shown up after nearly 2 weeks. I was then told after multiple emails that the supplier had to stock and no ETA. Communication was poor due to the fact that no stock from the supplier would have been known atleast a week prior to my enquiry, this was not passed on. If I had not made an enquiry I would have been still waiting for parts that were destined to never arrive. Pretty poor form.”

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Posted 7 months ago

“Discount code for signing g up didn't work. Never allowed you to even set a password. Website is fully broken”

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Posted 7 months ago

“The discount code didn’t work”

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Posted 7 months ago

“Have not heard about my order no emails or anything I ordered my parts over a week ago looks like money down the drain”

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Posted 7 months ago

“Ordered brake rotors, and the website clearly stated it would fit my car. The mechanic was not able to install them, they were the wrong part. I lodged a request through their form, and it took a week for someone to respond, after i tried calling the hotline and then texted the number it listed. I was then told the website said he had fitment notes. This was not the case when I ordered the parts, I am sceptical that they changed the website to update the fitment between the two parts, which still say they fit my vehicle. They have not provided me with return instructions or shipping details, and said it will be at my expense. I will never shop here again!”

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Posted 7 months ago

“Great pricing & communication”

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Posted 7 months ago

“Items easy to find on web site, and the whole process is easy”

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Posted 7 months ago

“If a mistake is made they clear it up!”

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Posted 7 months ago

“Quick and easy”

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Posted 7 months ago

“Still waiting for advice, refunds, and newly ordered products. And the general company systems all seem illogical.”

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Posted 7 months ago

“This is my first purchase. They had a pump for my Mercedes which I ordered click & collect because they are in Castle Hill. Otherwise I am waiting 3 weeks from Mercedes in Germany and more expensive.”

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Posted 7 months ago

“I was pleasantly suprised with Automotive Super store prices. The site was easy to navigate and the customer service at their Dingley store was first class. Thanks Tom.”

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Posted 7 months ago

“good price, good service ... very happy thank you”

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Posted 7 months ago

Automotive Superstore is rated 4.4 based on 2,530 reviews