Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,157 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Haven't got the part yet, will rate once I get it see if it's the actually part.. Thanks”

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Posted 3 years ago

“My plugs arrived in very good time and worked perfectly”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“EXTREMELY BAD CUSTOMER SERVICES 1. BRAND NEW COOLANT TANK FAULTY REFUSED TO REPLACE 2. PURCHASED 4 DIFFERENT COLORS, 5 OF EACH COLORS, TOTAL OF 20 CIGARETTE LIGHTS AND NON OF THEM FIT INTO ANY VEHICLES (EXCLUDING THE LISTS) AGAIN REFUSED FOR REFUND I'VE SPEND HUNDREDS OF DOLLARS JUST BEFORE XMAS, AFTER THIS HORRIBLE EXPERIENCE WILL NEVER DOING BUSINESS WITH THIS COMPANY AGAIN WHEN YOU CONTACT THE STORE THEY TELL YOU TO CONTACT ONLINE, WHEN YOU GO ONLINE FILLED OUT SUPPORT FORM AND IT'S MONTHS SINCE 2021 NOW APRIL 2022 STILL HAVEN'T HEAR ANYTHING. EXTREMELY HORRIBLE EXPERIENCE AND EXTREMELY HORRIBLE TO DEAL WITH, STORE SENT ME TO ONLINE, SUBMITTED ONLINE SUPPORT IN DEC 2021 NOW APRIL 2022 STILL NO RESPONSE.”

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Posted 3 years ago

“Found your site easy to navigate and easy to purchase the required product”

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Posted 3 years ago

“Good service and great product”

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Posted 3 years ago

“all i can say that info/s got from you in regards to my purchase your company was very good regards Walter”

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Posted 3 years ago

“Very poor communication and customer service could not get a reply to a email, Facebook message or phone call”

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Posted 3 years ago

“Not what I wanted. Does not fit my I phone. Wanted professional installed type and not Windscreen version. Too hot where I work. The lead is the wrong type for my i 13 no phone numbers to talk to someone”

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Posted 3 years ago

“Great response and delivery”

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Posted 3 years ago

“Great customer service Able to price match as well”

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Posted 3 years ago

“Very quick. To get the parts reckon mend of telling friends an family”

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Posted 3 years ago

“Order was available within days. Pickup from Castle Hill was too easy. Price for a pair of genuine Bosch wipers was unbeatable. $100 less than at BMW.”

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Posted 3 years ago

“It was so easy to find the correct filter for my car and it arrived in a couple of days.”

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Posted 3 years ago

“Awesome service !!”

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Posted 3 years ago

“Cheers love ya work”

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Posted 3 years ago

“Awesome service as usual that’s why I keep coming back!”

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Posted 3 years ago

“I would never recommend using them. Their website indicates 1-3 days to collect goods, but they don't even have them in stock. Which is false advertising and should be investigated by Fair Trading. There's a reason they have so many bad reviews, so they try to hide them on their website by using this review system. Just search online and you will see the real picture.”

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Posted 3 years ago

“Prices are very fair and happy with the service so far 👍”

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Posted 3 years ago

“Great product. Excellent service, great communication and superfast delivery. Pleasure to deal with.”

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Posted 3 years ago

Automotive Superstore is rated 4.4 based on 2,157 reviews