Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,157 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The parts were ordered 30 May 2022 and delivered 06 Jun 2022 Price and delivery schedule as advertised. Well done team”

Helpful Report

Posted 3 years ago

Hi Robert, Glad everything went smoothly for you. Let us know if you need any help in the future!

Posted 3 years ago

“Good product, best price, slow delivery... Delivery took 6 days, I should have just driven the 45min to collect.”

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Posted 3 years ago

Hi Ivor, Sorry this experience has not gone as hoped. I will have a manager reach out to you and see what we can do for you.

Posted 3 years ago

“Part just arrived. Thank you so much for your very promt service”

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Posted 3 years ago

Hi Lynette, Thanks for the review! Glad it arrived quickly for you. Hope we can help you in the future!

Posted 3 years ago

“I'd like to to thank Automotive Superstore for their service organisation, delivery and installation of both my DashCam’s. Having originally purchased a Thinkware DashCam & a Kenwood Headunit from Automotive Superstore. I had no hesitation in purchasing another one from them months later for my other vehicle. The Guy’s at Automotive Superstore listened and advised reasonable options available for my consideration. This transparency is why I am putting in my recommendation of Automotive Superstore Sales & Service.”

Automotive Superstore 5 star review on 5th June 2022

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Posted 3 years ago

Hi Ped, Thanks for the feedback! Glad we could help and we look forward to helping you again in the future!

Posted 3 years ago

“all went fast and without complications... only the recommendations what we should have bought to fix the radio in the car was not quite right... FOR Aerpro FP9016K Install kit suit Toyota - Black WAS no need !”

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Posted 3 years ago

Hi, Sorry there was an issue with your order. I would like to get in contact and resolve this for you, Can I please have your order number?

Posted 3 years ago

“A mistake was made and this item was left out of delivery Great staff apologized, I got it the next day and they didn't play the blame game I'll shop with them in the future regards john”

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Posted 3 years ago

Hi John, Sorry for the error. Happy to hear our team sorted this out straight away for you. Hope we can help you in the future!

Posted 3 years ago

“prompt delivery , happy thanks..”

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Posted 3 years ago

“Easy website to navigate around and find what you want with a minimum of fuss. As I’m in the area I’ll collect my parts from the store at Castle Hill..great staff and very helpful with difficult bits to find. Recommend them to all my friends who need to get stuff..5 stars....”

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Posted 3 years ago

“Ordered an exhaust gasket and it came stuffed in a bag like this. Pretty sure that’s not how gaskets should be packed. Not sure if it’s worth fitting a cracked gasket”

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Posted 3 years ago

Hi Kit, Sorry to see you have had an issue. I will have a manager contact you today and get this resolved asap.

Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“Arrived in good time. Perfect fit. Great price.”

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Posted 3 years ago

“Excellent service and product thank you.”

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Posted 3 years ago

“Considering I ordered it on Monday and still haven't received it . There goes My long weekend I had be planning for months . Nothing like sitting home . So not impressed.”

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Posted 3 years ago

“Great friendly service both in store and online. There was a slight hitch as my order was placed in store and after 2 weeks I had to call to check on it and the warehouse had not placed the order. Soon after it was delivered and installed. There was a software error with the unit which I called about and they told me the manufacturer was aware and working on an update. Couple days later I was sent an email with the instructions on how to update this which did the trick. Would recommend and use Automotive Superstore again.”

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Posted 3 years ago

“Awesome place for servicing and hard to find parts!”

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Posted 3 years ago

“Price,postage,communication excellence on a level almost beyond belief 🙏🏼😊 honestly, cannot describe what a pleasure it has been to deal with these people and would recommend them to everyone 😊”

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Posted 3 years ago

“Everything great so far”

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Posted 3 years ago

“It's the service I receive is the major stand out with these guys.”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“Fast and prompt service. 👍👍”

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Posted 3 years ago

Automotive Superstore is rated 4.4 based on 2,157 reviews