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Automotive Superstore Reviews

4.4 Rating 2,481 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
10,850
 Metrics
4.4
Based on 2,481 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Clint
Verified Buyer
“Paid for item on a Sunday the 8th and item wasn’t received until Wednesday the 18th. I can get parts internationally sooner!”
Helpful Report
Posted 2 years ago
Andrew
Verified Buyer
“Ordered a new pioneer head unit Christmas time. Sent them a few messages over the next 2 weeks looking for updates as I'd received nothing and I had checked that the store was open for business and no communication. (If the equipment isn't in stock just let people know that's all I ask!) My emails were never answered. Finally I called them and was told everything was in stock but just waiting on a USB adaptor.... Seriously!? Just send it!! The girl I spoke to was very apologetic and said it would be sent express next day. Well a week later it finally came (some express post). I paid for all of the plug and play adaptors to retain the steering wheel controls to fit a pioneer system straight into a Hyundai Veloster with fascia kit. Connected it all up and guess what.. no sound and steering wheel controls not working. Disconnected everything a few times to see if the interface box would begin working but no it didn't. Seriously I'm going to have to communicate with these guys AGAIN and probably wait another couple of weeks for a solution. Very unimpressed and very unlikely I'd ever use this company again. I honestly recommend going elsewhere”
Helpful Report
Posted 2 years ago
Raymond
Verified Buyer
“Just received my order of NGK longlife spark plugs from Automotive Superstore awesome service and delivery to me in West Aust. Thanks guys”
Helpful Report
Posted 2 years ago
Brett
Verified Buyer
“Did exactly what they said and the part was right”
Helpful Report
Posted 2 years ago
Andre
Verified Buyer
“Great price and to deal with”
Helpful Report
Posted 2 years ago
Rocket
Verified Buyer
“Easy to find the car audio parts I needed that I wasn't able to find at other major stores. Quick and free delivery!!”
Helpful Report
Posted 2 years ago
Carl
Verified Buyer
“Received my purchase quick and was happy with the service Thank You”
Helpful Report
Posted 2 years ago
Peter
Verified Buyer
“Good service and well looked after”
Helpful Report
Posted 2 years ago
Jaykumar
Verified Buyer
“Good packaging and fast delivery”
Helpful Report
Posted 2 years ago
Cindie
Verified Buyer
“Quick delivery, easy website to use”
Helpful Report
Posted 2 years ago
Christine
Verified Buyer
“Would just like to thank the guy that helped me with my purchase of the Thule Hullavator Gas Strut Kayak Lifter 898AU. Professional service and when salespeople know what they are selling it sure is a huge PLUS. Thank you again. Would highly recommend the Automotive Superstore. I will be happy to give a product review once it gets fitted on he 24th and I get to use it.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great selection of products, great prices, and the postage time was good.”
Helpful Report
Posted 2 years ago
Paul
Verified Buyer
“Yet to install but great service with their specific bundling of replacement audio for vehicles making selection easy. Quick postage & delivery. Also helpful with a timely reply to a query.”
Helpful Report
Posted 2 years ago
Justin
Verified Buyer
“Super easy purchase and delivery was fast and item packed well... Cheers.”
Helpful Report
Posted 2 years ago
Frank
Verified Buyer
“very happy with the purchase,great price and quality have fitted them and work great”
Helpful Report
Posted 2 years ago
John
Verified Buyer
“Very fast delivery thank you”
Helpful Report
Posted 2 years ago
Geoff
Verified Buyer
“That part(s) I required were in stock, fairly priced and were delivered to me in reasonable time.”
Helpful Report
Posted 2 years ago
Robert
Verified Buyer
“Online support started off well, but now I am receiving no support. I have a mechanic booked in on the 19th Jan to install exhaust and cannot get an ETA. Customer service stated product was in stock and have since learned it’s on back order. No live chat available through mobile site or online that I could find”
Helpful Report
Posted 2 years ago
Jason
Verified Buyer
“Im happy with my overall experience with automotive superstore”
Helpful Report
Posted 3 years ago
Dante
Verified Buyer
“Very easy to online transact with . Delivery was ultra fast and competitive prices on quality products . Over all , highly recommend”
Helpful Report
Posted 3 years ago
Automotive Superstore is rated 4.4 based on 2,481 reviews
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