Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,157 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wipers working fantastic, well packaged also. Will be definitley re-ordering in future thanks Jim Plats”

Helpful Report

Posted 3 years ago

Hi Jim, Glad you are happy! Thanks for the feedback!

Posted 3 years ago

“Great sevice ! Big shout out to Sam in customer service, gave great advise, Will be back for sure .”

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Posted 3 years ago

Hi Craig, Thanks for the feedback, I will be sure to pass this along. Happy to help in the future!

Posted 3 years ago

“Job well done. Happy with the service”

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Posted 3 years ago

Hi Peter, Thanks for the feedback. Happy to hear all went smoothly for you!

Posted 3 years ago

“Have my order in time. All intact. Have not installed it yet. Shop good to deal with”

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Posted 3 years ago

Hi Jack, Thanks for the feedback. Hope we can help again in the future!

Posted 3 years ago

“The alpine ILX507A stereo was fantastic and the delivery was super quick. All the components worked and arrived together. Overall stoked, the sound quality is excellent and all the features that come with the head unit result in crystal clear sound and good punchy bass. Definitely recommend.”

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Posted 3 years ago

Hi Lachlan, Happy to hear all went smoothly. If you need anything in the future we are happy to help!

Posted 3 years ago

“Messaged the team Tuesday morning to see if a part was in stock. As I needed it urgently also mentioned this. They said they had 20 plus in stock so I ordered right away. Then told me it was waiting to be transferred to their shipping warehouse which seams very inefficient. So I think that means they didn’t have it in stock and they were waiting for it to arrive from a supplier. Anyways still hasn’t been sent paid for premium shipping which is apparently standard Australian post there is nothing premium about that.”

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Posted 3 years ago

Hi Tristan, Sorry you have had an issue. I will have a manager contact you and get this resolved for you.

Posted 3 years ago

“Very happy with the response time and quick delivery easy shopping from your lounge room”

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Posted 3 years ago

Hi Gordon, Good to hear all went well. Happy to help in the future!

Posted 3 years ago

“Very competitive and reliable service”

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Posted 3 years ago

Hi Tajinder, Thanks for the feedback. Hope we can help you again in the future!

Posted 3 years ago

“Extreamly unhappy with the service I received I had to chase my order after a week to find out there was an out of stock item holding my order up from been despatched and then constantly chasing myself to find out what is happening and then the freight company loosing the order and myself again chasing up information as to what is going on to nearly 4 weeks since order placed and I still haven’t received any of the order”

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Posted 3 years ago

Hi Daniel, Sorry to hear you have had an issue with your order. I want to get this resolved for you. I will have a manager contact you asap!

Posted 3 years ago

“Great Products, Service, Price and Delivery.”

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Posted 3 years ago

Hi John, Thanks for the feedback, Happy to help in the future!

Posted 3 years ago

“I have purchased through Automotive Superstore in the past and have found them to be very reliable.”

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Posted 3 years ago

Hi David, Thanks for the feedback, Always happy to help!

Posted 3 years ago

“Very helpful, told them through email what I was after told them what car it was and in 10 minutes I had a response. Fingers crossed it is exactly what I'm after will know in the week when they arrive :)”

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Posted 3 years ago

Hi Scott, Happy to hear we could help get you the parts you needed. Let us know if we can again in the future!

Posted 3 years ago

“I have to say thank you for the very very fast delivery and as I live in the country it was fast and everything went perfect also the items I purchased were well priced so all I can say is well done and thanks again.”

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Posted 3 years ago

Hi Duane, Great to know it all arrived quickly! Happy to help in the future!

Posted 3 years ago

“I ordered a NOCO GB Boost PRO 3000A on a Sunday and it arrived the next Wednesday Cannot ask for better delivery So very happy”

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Posted 3 years ago

Hi Gregory, Good to know it arrived fast for you. Happy to help in the future!

Posted 3 years ago

“Fast delivery and good prices.”

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Posted 3 years ago

Hi Vincent, Good to hear all went as we expect for our customers. Happy to help in the future!

Posted 3 years ago

“Easy to use site, good range.”

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Posted 3 years ago

“Easy to use website. Saved heaps on local auto store prices. Would highly recommend them.!”

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Posted 3 years ago

Hi Grant, Glad we could help. Let us know if you need anything in the future!

Posted 3 years ago

“Easy website to use and very efficient in their response. Sent my order the same day. Very impressed.”

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Posted 3 years ago

Hi Jeff, Thanks for the feedback. Happy to hear we could dispatch this quickly for you!

Posted 3 years ago

“Good value, quality and price”

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Posted 3 years ago

Hi John, Thanks for the feedback. Hope we can help again in the future!

Posted 3 years ago

“Purchased replacement wipers for my vehicle - they're hard to find locally, as it's a rare car. Prompt shipping, good communication, they fitted perfectly. I'd happily use AS again.”

Helpful Report

Posted 3 years ago

Hi Michael, Glad we could help find the correct item for you. If you need anything in the future we are happy to help!

Posted 3 years ago

Automotive Superstore is rated 4.4 based on 2,157 reviews