Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,157 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

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English

“Great! Really impressed with these guys! Sam in particular was super helpful. Thanks!”

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Posted 3 years ago

“Will buy from seller again if need be. Communication is under par, I called only to be put on hold for 20 mins, finally spoke to an adviser briefly then they disconnect the call. Goods arrived as described. Delivery and delivery time was good.”

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Posted 3 years ago

Hi Timo, Thanks for the feedback. Sorry that the experience was not as good as it should have been. I'm having a manager reach out to you to discuss this further.

Posted 3 years ago

“Great service, fast delivery and good products”

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Posted 3 years ago

Hi Guy, Thanks for the feedback. Happy to help anytime!

Posted 3 years ago

“Super fast turnaround great product, great packaging”

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Posted 3 years ago

Hi Trevor, Thanks for the feedback. Great to hear all has gone well. Happy to help in the future!

Posted 3 years ago

“Super speedy. Great service. 10/10”

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Posted 3 years ago

Hi Daniel, Thanks for the feedback! Hope we can help you again in the future!

Posted 3 years ago

“Very good communication an fast shipping. Even when they didnt have the exact part that i needed they added it to their system so i could add it to my order.”

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Posted 3 years ago

Hi Scott, Thanks for the feedback. Happy to hear we got this sorted for you!

Posted 3 years ago

“The place to be , perfect services”

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Posted 3 years ago

Hi Thuc, Thanks for the feedback!

Posted 3 years ago

“Easy online purchase and quick delivery”

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Posted 3 years ago

Thanks for the feedback Paul! Glad it all went smoothly!

Posted 3 years ago

“The service and delivery were absolutely first-rate. The Packaging was well done. The price was the best I could find. I would definately recommend Automotive Superstore to anyone that is looking for the products at the best price. Well done for a great experience.”

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Posted 3 years ago

Hi Len, Thanks for the feedback. Great to hear your experience was great. Always happy to help if you need anything in the future!

Posted 3 years ago

“Awesome Discounts”

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Posted 3 years ago

Hi Mario, Thanks for the feedback. Happy to help in the future!

Posted 3 years ago

“I ordered goods on a Friday, Automotive Superstore dispatched them the same day and received the goods on the Monday. Well done!”

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Posted 3 years ago

Hi, Thanks for the feedback. Always great news when it all goes quickly for our customers!

Posted 3 years ago

“Great prompt service. good kits available for intalling upgrading your head unit.”

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Posted 3 years ago

Hi Stephen, Thanks for the feedback. Glad the upgrade has worked out for you! Happy to help!

Posted 3 years ago

“Excellent range Excellent website Excellent service and pricing”

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Posted 3 years ago

Hi Ross, Thanks for the feedback. Glad it has all gone well for you. Happy to help in the future!

Posted 3 years ago

“It started when the $20 discount code did not work. I rang and after a while I was told the problem would be sent to IT and I would receive an email after it was resolved. I do not monitor my emails every minute of every day so I asked to be contacted by phone. I was told that was not possible. After a few hours I was given a new code by email. The new code did not work. Even though I find it irritating, I used live chat. Long story short the problem was a letter that looked like a 1 but was actually an I. I was told by two people to use copy/paste. My experience tells me that this creates more problems than it solves. 1, I, 0 and O should not be used. Eventually it worked but I lost more than half a day which meant that I did not get a lot of things done that I wanted to get done.”

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Posted 3 years ago

Hi Peter, Thanks for the feedback. Sorry to hear it has not gone smoothly for you. I will have a manager reach out to you shortly.

Posted 3 years ago

“good service”

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Posted 3 years ago

“Hi Adam, Albert and Tyler just wanted to say thanks for all your support while updating my head unit I am so happy with this unit and the BA Falcon Fascia kit Wow it is so awesome everything I wanted and more I still haven't got the reverse camera working but at this stage I don't really care. I know it will work I've just got to tace the connection issue when I have more time, in the meantime, I'm really happy with how it turned out, Thanks again.”

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Posted 3 years ago

Hi Paul, Thanks for the feedback. I will pass this on to the team. Always happy to help if you need anything in the future! All the best.

Posted 3 years ago

“Super fast service and delivery! Staff are very helpful. Adam was very friendly .”

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Posted 3 years ago

Thanks for the feedback!

Posted 3 years ago

“Great prices , very helpful”

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Posted 3 years ago

Hi Mick, Thanks for the feedback. Always happy to help!

Posted 3 years ago

“Easy, prompt processing of online order. Pick up service was local for me so very convenient.”

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Posted 3 years ago

Hi Michael, Thanks for the feedback. Glad it all went smoothly for you. Happy to help in the future!

Posted 3 years ago

“I bought the Sony XAV-AX5000 with the BT50 fascia kit, harness, and a reverse camera. The price was competitive and the bundle saved a lot of hassle on my part. I was impressed with the processing and delivery times; particularly as I live several hundred kms from the store. The installation instructions leave a lot to be desired. But I got there in the end, in part due to a prompt response to an after sales service question and a bit of YouTube surfing. Would use again, and definitely recommend.”

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Posted 3 years ago

Hi Matthew, Thanks for the feedback. Glad to hear it has all gone well. Always happy to help if you have any questions!

Posted 3 years ago

Automotive Superstore is rated 4.4 based on 2,157 reviews