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Automotive Superstore Reviews

4.4 Rating 2,480 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
10,845
 Metrics
4.4
Based on 2,480 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Anonymous
Verified Reviewer
“Did NOT arrived!”
Helpful Report
Posted 2 years ago
Geoff
Verified Buyer
“Highly recommended. I couldn't ask for more, a great price, easy to order and the correct parts delivered the next day! fantastic.”
Helpful Report
Posted 2 years ago
Ross
Verified Buyer
“Very painless experience and good’s arrived on time as promised. Happy to recommend.”
Helpful Report
Posted 2 years ago
David
Verified Buyer
“It's really good”
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Posted 2 years ago
Ray
Verified Buyer
“I had a query on an item. Resolution was quick , courteous and efficient.”
Helpful Report
Posted 2 years ago
Lee
Verified Buyer
“Staff were really helpful fixed my problems well”
Helpful Report
Posted 2 years ago
Vindika
Verified Buyer
“Quality product, reasonable price & good customer service”
Helpful Report
Posted 2 years ago
Chris
Verified Buyer
“Item was listed in stock however took nearly two weeks to arrive. Item arrived damaged, tried to call store several times and no one ever answers. One spark plug had totally come out of packaging”
Helpful Report
Posted 2 years ago
Eva
Verified Buyer
“Product easy to find, good selection, fast delivery”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“No response to emails, no email updates, and still not shipped after 3 days. Under average effort compared to other retailers.”
Helpful Report
Posted 2 years ago
Muhammad Junaid
Verified Buyer
“I am utterly dismayed and disheartened by the abysmal customer service experience I have encountered when attempting to reach your company. I recently purchased some parts from your website and, unfortunately, needed to confirm whether these were the right fit for my vehicle. I made multiple attempts to contact your customer service line but was met with nothing but frustration and disappointment. Upon calling your number, I was left on hold for an unacceptable amount of time, with no one bothering to attend to my call. The lack of any response and the extended waiting period clearly demonstrate a severe disregard for customer satisfaction and basic decency. As a consumer who entrusted your business with my hard-earned money, I expected a certain level of professionalism and courtesy. However, the blatant disregard for customer inquiries and the disregard for their time is simply inexcusable. It is evident that your company places little to no importance on customer care and satisfaction. This experience has not only tarnished my perception of your brand but has also left me with a bitter taste in my mouth. I sincerely hope that you take immediate action to rectify these grievous shortcomings and prioritize customer service as an integral aspect of your business operations. Rest assured, I will be sharing my unpleasant experience with others to ensure that they are aware of the lack of commitment your company demonstrates towards its patrons. This level of negligence and disrespect is not something that should be tolerated in any industry, and I expect swift and substantial improvements to prevent such occurrences in the future”
Helpful Report
Posted 2 years ago
William
Verified Buyer
“Good prices, but you pay for that in extremely slow fulfilment & delivery. My last order took nearly 4 weeks. So don't buy here if you need it any time soon.”
Helpful Report
Posted 2 years ago
John
Verified Buyer
“Shipping could be quicker”
Helpful Report
Posted 2 years ago
John
Verified Buyer
“They have the parts I need at good prices”
Helpful Report
Posted 2 years ago
Garry
Verified Buyer
“First time purchasing quick response and reply with delivery information 👍”
Helpful Report
Posted 2 years ago
Rodney
Verified Buyer
“Good product and fast delivery”
Helpful Report
Posted 2 years ago
Tony
Verified Buyer
“Really happy. Great price on Pioneer DMH Z5350BT Head Unit plus conversion kit for my sons car, and it arrived really quickly as well.”
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Posted 2 years ago
Patrick
Verified Buyer
“Great site easy to use”
Helpful Report
Posted 2 years ago
William Wayne
Verified Buyer
“Good price, prompt delivery, good postage rate. I will definitely be using them again!”
Helpful Report
Posted 2 years ago
Glenn
Verified Buyer
“GREAT SERVICE.”
Helpful Report
Posted 2 years ago
Automotive Superstore is rated 4.4 based on 2,480 reviews
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