Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,157 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to order, great prices.”

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Posted 2 years ago

“Exactly what I need & on time delivery”

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Posted 2 years ago

“Haven't received item”

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Posted 2 years ago

“Ummmm Website stated they were in stock. After a few weeks, and non answer to my question as to when they’d be dispatched, I called. Turns out they are in stock… IN AMERICA… ETA MID NOVEMBER… No contact whatsoever to advise me, while having my $$$$ of this.”

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Posted 2 years ago

“Great range to choose from”

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Posted 2 years ago

“fast delivery and good communication”

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Posted 2 years ago

“Great prices and quick service”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“Fantastic Highly Recommended Seller AAAAA+++++”

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Posted 2 years ago

“Spent 58 mins on hold to ask a question about what was in a clutch kit, because it didn't specify. Gave up and did an online chat that was slow. Then went and just ordered part online but couldn't process the 10% first order discount. Sent a message with the order please amend the bill but have had no response. Really frustrating experience!”

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Posted 2 years ago

“quality at the best,all items they sell”

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Posted 2 years ago

“The guys at Automotive Superstore Castle Hill have done (2) car head unit installations for both our cars including rear parking sensors and reverse cams and the quality of the work was great. Happy to RECOMMEND them 5 Stars.”

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Posted 2 years ago

Hi Gary, Thanks for the feedback on our install service. Glad you are happy!

Posted 2 years ago

“Was so good the best products 110% I will buy again and again and recommend them for other people to buy from”

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Posted 2 years ago

Hi Jack, Thanks for the feedback. Happy to help anytime in the future!

Posted 2 years ago

“Thanks, Great help from the time I placed the order to receiving it 3 days later Thankyou”

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Posted 2 years ago

Hi John, Happy to hear it arrived very quickly for you! Happy to help in the future if you need anything!

Posted 2 years ago

“Hi. Order# 003000000450. I purchased a Pioneer head unit DMH-A5450BT, installation kit, & reverse camera on 9/10/22 Total cost $784.62. But I have changed my mind so I applied for a refund which according to your web site incurs a 5% cancellation fee to cover transaction & administration costs which I find reasonable. But Akash has told me it would be a 10% restocking fee to cover installation costs. The unit has not been installed yet. I did not take the unit with me I left it with you to keep until it the agreed fitting day. According to my calculations the cancellation fee should not be $78.46 but $39.53. Please rectify this & reimburse my credit card accordingly. One more complaint I have which may seem trivial but it may help when you are recruiting & training staff. When I went to your store to purchase the unit I was served by a young man (I am sorry I did not get his name) who was sucking on a Chuppa Chup. I found this to be very unprofessional & rude to serve a customer sucking on a lolly. I maybe in my later years but I do think that when you are dealing with the public standards need to be set & followed. I would not have mentioned this but I think the young man needs to be taught some manners & some tips on customer service. First impressions are most important in retail & when dealing with the public face to face. Thank you for reading my review. If you need any more information please feel free to contact me via Email johnellis33@hotmail.com or mobile 0404092840 Regards John Ellis”

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Posted 2 years ago

Hi John. Thanks for letting us know about this error. I will have a Manager contact you shortly to discuss and resolve the issue for you.

Posted 2 years ago

“Yet to install. Delivery could have been more expedient. Processing took longer than expected from an online purchase.”

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Posted 2 years ago

“Brilliant people to deal with. Fast shipping to central vic too. I will definitely be shopping here again. Thank you so much.”

Automotive Superstore 5 star review on 1st October 2022

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Posted 2 years ago

Hi Jodie, Glad we could help!

Posted 2 years ago

“Good cross referencing of part numbers, reliable email confirmation of orders and good integration of tracking numbers.”

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Posted 2 years ago

Hi, Thanks for the feedback. Glad all has gone smoothly!

Posted 2 years ago

“Purchased head light globes for my 2 cars. Sam was very helpful and made sure I got the correct items. Excellent service from Sam.”

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Posted 2 years ago

Hi Dennis, Thanks for the feedback on our team. Happy to help anytime!

Posted 2 years ago

“This Automotive Superstore customer support is very meticulous. Also, they were advised on my question about the audio unit and what do I need accessories to install the audio unit and they kindly replied, I strongly recommend Automotive Superstore to other people.”

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Posted 2 years ago

Hi Charles, Thanks for the feedback. Glad we could help get you the correct audio unit for you. Happy to help anytime in the future!

Posted 2 years ago

Automotive Superstore is rated 4.4 based on 2,157 reviews