Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,908 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,908 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quoted different prices on different sites with their own website being the most expensive! Also took my money but didnt confirm that my insurance had started to had to phone to confirm.”

Helpful Report

Posted 4 years ago

Hi Ben, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Website easy to use. Can't really say much as just took out a policy. It's a bit more expensive than others but will get cash back from Quidco, so it's ok”

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Posted 4 years ago

Hi, Thank you for the comments, we are pleased to hear you found the website easy to use. Kind regards Mollie

Posted 4 years ago

“Not happy with all the additional paperwork required, which k was not made aware of before setting up this policy very disappointed!”

Helpful Report

Posted 4 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 4 years ago

“The service was acceptable. Had to phone on 2 separate occasions to ensure that Autonet had received the proof of my No Claims Bonus despite me sending this to them. Luckily the matter was finally sorted out and am now covered”

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Posted 4 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 4 years ago

“1st time used.best price”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Easy to use”

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Posted 4 years ago

Hi, Thank you for letting us know you found the website easy to use. Kind regards Mollie

Posted 4 years ago

“so far not great- I was asked for my no claims bonus repeatedly even though it had been sent. They brought up a no fault incident with no claim on eitherside, no other insurer has ever asked me about and stuck on a charge for not declaring it.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch, I have reviewed your file and passed your details on to our customer service team who will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“I asked for all communications to be by post and keep getting emails. All emails will be ignored In the futere”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch we are sorry to hear you aren't happy, I have passed your details on to our customer service team and someone will be on touch. Kind Regards Mollie

Posted 4 years ago

“was a little drawn out but that was probably me not good with computers but I could understand all instructions and we got there in the end”

Helpful Report

Posted 4 years ago

Hi Stephen, Thank you for taking the time to review Autonet, we are pleased to hear the instructions were clear to understand. Kind regards Mollie

Posted 4 years ago

“Quick and easy set up”

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Posted 4 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 4 years ago

“Website was clear and easy and seem comprehensive”

Helpful Report

Posted 4 years ago

Hi, Thank you for the comments, we are pleased to hear the website was clear and easy to use. Kind regards Mollie

Posted 4 years ago

“Proof will be if I ever require to make a claim”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind Regards Carly

Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“Only just purchased”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“Telephone service is very bad for quotes - but quick and easy on line”

Helpful Report

Posted 4 years ago

Hi, Thank you for the comments, we are sorry to hear you aren't happy with the service. I have passed your details on to our sales team. Kind regards Mollie

Posted 4 years ago

“Quick and easy online platform. Policy documents look like they are in order put it's literally purchase a few seconds ago. All new!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your comments and we are pleased to hear that the policy was quick and easy to purchase online. Kind Regards Carly

Posted 4 years ago

“Took the money quickly, 3 weeks on and have documentation by post or email”

Helpful Report

Posted 4 years ago

Hi Jason, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your complaint on to our customer service team and someone will be in touch shortly. Kind regards Mollie

Posted 4 years ago

“New Customer. Not had need to attempt to make a claim so cannot comment on claims but starting policy appeared simple and straight forward”

Helpful Report

Posted 4 years ago

HI Mary, Thank you for your comments and we are pleased to hear that you found the policy simple to set up. Kind Regards Carly

Posted 4 years ago

“Cheap enough but Hard to review insurance before you’ve had to make a claim”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“Very difficult to complete what was required by Autonet as they kept chasing me via text and email for information I had already sent multiple times, very annoying.”

Helpful Report

Posted 4 years ago

Hi Kenny, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your complaint on to our customer service team and someone will be in touch shortly. Kind regards Mollie

Posted 4 years ago

“the website made the process intuitive enough.”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet and thank you for your comments. Kind Regards Carly

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,908 reviews