Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price insurance but please leave me alone. Stop pestering me every day about other types of insurance. I have blocked 4 numbers you have called me on yet you called me again today on a different one. Please”

Helpful Report

Posted 9 years ago

Hi Malcolm, Thank you for taking the time to get in touch. I will pass your message on to the relevant department and request that no further marketing calls are made. Kind regards Nicola

Posted 9 years ago

“Easy process online, good price. Only down side, treat you like a liar until you can prove in great detail that the no claims bonus you have are true. Surely in this day & age the insurance community would be able to check amongst themselves what your no claims bonus is.”

Helpful Report

Posted 9 years ago

Hi Edward, Thank you very much for your comments. We are pleased you found the process online easy. Autonet are an insurance broker and work with various insurers. Some of the insurers that we work with do request that copies of no claims bonus are kept on file. At the moment, there is no industry wide database to share this information. When customers provide this information, it helps us to reduce fraud across the industry. Kind regards Nicola

Posted 9 years ago

“Over all good service apart from web quote confusing the operators as well as me!”

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Posted 9 years ago

Hi Lee, Thank you very much for letting us know that you are pleased with the service from Autonet. If we can be of any further assistance, please let us know and we will be happy to help. Kind regards Nicola

Posted 9 years ago

“easy to get quote”

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Posted 9 years ago

Hi Matthew, Thank you for letting us know that you found it easy to get a quote with Autonet. Kind regards Nicola

Posted 9 years ago

“The form filling online was quite straightforward though in common with other companies offering van insurance there were insufficient choices of employment details so it was difficult to be precise in answering this question . The selections were limited & there was no place to enter the details oneself it had to be preselected from the lists. I think online forms should tell you immediately if you have entered the wrong thing like a date or description instead of taking you back to the beginning then you have to search for the error throughout the form .This is quite time consuming . Otherwise all my dealings so far with autonet have been very good especially the speed at which documents I sent in were processed & the speed of sending me my documents .”

Helpful Report

Posted 9 years ago

Hi Maurice, Thank you very much for taking the time to get in touch and review your experience with Autonet. I have passed your comments on to the relevant department, who will ensure that this is picked up accordingly. Kind regards Nicola

Posted 9 years ago

“Quick and easy, friendly enough. Very reasonable price too. Only fault is they got my title wrong as Ms instead of Mrs, but so did mr last insurers!”

Helpful Report

Posted 9 years ago

Hi Diane, Thank you very much for your comments and letting us know that you are pleased with the service from Autonet. I will pass this information on to our customer service team. Kind regards Nicola

Posted 9 years ago

“Cost effective and realistic quote - speaking to customer service was easy and their manner was professional, unlike my previous insurer.”

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Posted 9 years ago

Hi Barry, Thank you very much for your comments and letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 9 years ago

“Hi just to add your customer service is very good and being asked if I want auto renewal instead of it just happening anytime before renewal is the way to go.”

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Posted 9 years ago

Hi Mark, Thank you for your comments. We are pleased that you are happy with the customer service at Autonet. Kind regards Nicola

Posted 9 years ago

“I found the staff very pleasant and polite and helpful when I called I'd recommend autonetinsurance to my friends”

Helpful Report

Posted 9 years ago

Hi Peter, Thank you very much for letting us know that you are pleased with the pleasant staff at Autonet. We are pleased that we were able to help. Kind regards Nicola

Posted 9 years ago

“great price. unable to do over the phone at same price, but was able to get the same price offered as the online server wasn't working. Brill!!!”

Helpful Report

Posted 9 years ago

Hi Chris, Thank you very much for letting us know that you are pleased with the price and service that you have received from Autonet. Kind regards Nicola

Posted 9 years ago

“Hi every thing really easy to do but didn't understand why they needed a picture of driving licence and a code from dvla maybe this is a new thing but I've never heard of it.”

Helpful Report

Posted 9 years ago

Hi Allan, Thank you very much for your comments and letting us know that you are pleased with the service from Autonet. Autonet are an insurance broker and work with various insurers. Some of the insurers that we work with do request additional information, such as a copy of your driving licence or a check code from the DVLA. This helps us to work with the insurers and reduce fraud across the industry. Kind regards Nicola

Posted 9 years ago

“just a shame I could not carry van insurance over.”

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Posted 9 years ago

Hi Andy, Thank you very much for taking the time to review Autonet. When a policy is purchased, it is a 12 month policy based on the information available at the time. If there are changes to the policy, such as changing from a van to a car, the policy will need to be reviewed. I trust you are happy with the new car policy that you have in place, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“Waiting time on the telephone was too long. Had a query and just wanted to check. Waited 20 mins and gave up.”

Helpful Report

Posted 9 years ago

Hi Joyce, Thank you very much for your comments. I'm sorry to hear that the call waiting time was so long. Please accept our apologies for this. We do aim to answer all calls as quickly as possible. If we can be of any further assistance, we do also offer a Live Chat facility from our website. Kind regards Nicola

Posted 9 years ago

“I have never taken out an online policy of this type before and was a little apprehensive at first. However I found the Autonet website easy to navigate @ understand, I soon felt quite confident and completed the application with ease. I decided on taking out a buildings @ contents household Insurance as the quoatation I was given could not be beaten by any other provider. I will certainly be using Autonet again in the future.”

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Posted 9 years ago

Hi Michael, Thank you very much for taking the time to let us know how pleased you are with the service from Autonet. We look forward to doing business with you again in the future. Kind regards Nicola

Posted 9 years ago

“I shopped around before my renewal came through and thought I had found some good deals. When my renewal came through it beat all the quotes I had done. So happy with them”

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Posted 9 years ago

Hi Elaine, Thank you very much for your comments and letting us know that you are pleased with your renewal. Kind regards Nicola

Posted 9 years ago

“Very impressed , especially being able to sign documents online.”

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Posted 9 years ago

Hi Daniel, Thank you very much for letting us know that you were impressed with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Although I know the process of changing van insurance can be quite long, I wasn't expecting an hour and a quarter phone call. As a self employed joiner this was quite a chunk out of my working day. But the insurance is sorted now so I'm happy. Good job, very thourough,”

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Posted 9 years ago

Hi Ben, Thank you very much for your comments, we are pleased to hear that you are happy with the service that you received from Autonet. In terms of the time taken, we are sorry to hear that it took longer than expected for you. We are looking into the process that our customers go through when changing insurance from one vehicle to another. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“Good service decent price”

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Posted 9 years ago

Hi Samina, Thank you for your comments, we are pleased to hear that you are happy with Autonet. Kind regards Nicola

Posted 9 years ago

“Good service. Good price but pity I had to quote comparethemarket's price to get it down from the origiginal quote”

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Posted 9 years ago

Hi Andrew, Thank you very much for your comments. We are pleased to hear that you are satisfied with the service. If we an be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“Hi I found the whole process easy staff were helpful and I didn't have to leave my home fab service”

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Posted 9 years ago

Hi Jeremy, Thank you for letting us know that you found it easy to deal with the helpful staff at Autonet. Kind regards Nicola

Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews