Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and straightforward”

Helpful Report

Posted 9 years ago

Hi, Thanks for letting us know that you found it straight forward to deal with Autonet. Kind regards Nicola

Posted 9 years ago

“As someone who neither has a computer or land line , the options available to chat to someone about my insurance is very limited. As i only have a mobile it is not fair to expect me to phone an 0800 number at great expense to myself to discuss my policy. It would be better if another number be available that is not so expensive so in future I could contact company. I'm sure others too are not happy with an 0800 number being the only choice. Though all other matters pertaining to my renewal went smoothly. I did not however need weekly letter reminders sent to me, for a month prior. One was sufficient.”

Helpful Report

Posted 9 years ago

Hi Graham, Thank you very much for taking the time to get in touch. At Autonet, we offer and "03" number for our Customer Service department. These calls cost no more than and "01" or "02" numbers and are included in call packages from many providers (please check with your provider for full details). In terms of your renewal documents, we send reminder documents to ensure that customers are given the opportunity to check the cover being offered and also to let us know if they do not want to go ahead with the policy. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“A very easy way to be insured at a competitive price, have had no problems. Thanks”

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Posted 9 years ago

Hi, Thank you very much for your comments and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 9 years ago

“Easy application. Second year and change of vehicle went okay”

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Posted 9 years ago

Hi Michael, Thank you very much for your continued custom and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 9 years ago

“Good value for insurance. Been with them for two years now”

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Posted 9 years ago

Hi Keith, Thank you for your continued custom and letting us know that you are pleased with the value for money from Autonet. Kind regards Nicola

Posted 9 years ago

“I was pleased with the price for my insurance renewal even though it was with my original insurance company who I had been a loyal customer Autonet saved me over a £100. What I was not happy with I reported a no-fault claim it asked for aprox date which I give as I was unsure of date. I then received a letter asking for an additional £20 as they said I had too claims. It was obvious that this was the date I had guessed and the actual date. I rang to try and get it amended was passed from pillar to post and I am still not sure if this has been amended now as I have not received confirmation. I feel this was poor communication between my insurance company and Autonet and could have been resolved by one email or telephone call instead of me having to ring listen to music be passed to wrong departments etc etc...... so be careful if inform of a claim it is the correct date otherwise the data base will have claims that are incorrect.”

Helpful Report

Posted 9 years ago

Hi Suzanne, Thank you very much for taking the time to let us know about this. I will pass you message on to our Customer Service team to look into. Kind regards Nicola

Posted 9 years ago

“I saved a good deal of money switching to Autonet for my car insurance.”

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Posted 9 years ago

Hi Keith, Thank you for your comments. We are pleased to hear that you were able to save money by using Autonet. Kind regards Nicola

Posted 9 years ago

“Website easy to navigate and a good product at a reasonable price. Covers everything I need.”

Helpful Report

Posted 9 years ago

Dear Mrs Peake, Thank you for your comments and letting us know that you are happy with the product and service that you have received. Kinds regards Nicola

Posted 9 years ago

“Good service but the phone call took far too long”

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Posted 9 years ago

Hi Pauline, Thank you for your comments and letting us know about your experience with Autonet. Kind regards Nicola

Posted 9 years ago

“Very good customer service team and even moved my no claims bonus across from my old insurer.”

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Posted 9 years ago

Hi Lewis, Thank you very much for letting us know that you were happy with customer service from Autonet. Kind regards Nicola

Posted 9 years ago

“It's good to be covered for another year thank you”

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Posted 9 years ago

“Service from Autonet was very good and I thought everything had gone thro when I received an e-mail one week later to say my policy was cancelled and two minutes later I received another e-mail from Close Bros to say my payment had been taken for the policy. Because it is a Bank Holiday I cannot get in touch with Close Bros.”

Helpful Report

Posted 9 years ago

Hi Patricia, Thank you very much for your comments. I will pass your message on to our Customer Service team who will be able to double check this for you. Kind regards Nicola

Posted 9 years ago

“good service always getting fed back from u”

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Posted 9 years ago

“Good price and easy to deal with.”

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Posted 9 years ago

“The price was excellent. Communications (by email and SMS) were also good. Email and SMS seem to be their preferred methods, which was OK by me. The only down side was they kept asking for proof of No Claims Bonus even after I had sent it and rung up to confirm they had got it. This was worrying as they said that without this proof they could not insure me, and this was with 4 days to go before my old insurance expired. The left hand caught up with the right hand eventually and all was OK before the expiry date. askMID.com confirmed I was still insured after the expiry date (a very reassuring web site).”

Helpful Report

Posted 9 years ago

Hi Tom, Thank you very much for your comments and taking the time to let us know that you are pleased with the price from Autonet. Please accept our apologies for any cross over in communication about your no claims bonus. I can confirm we now have all the details we require. Kind regards Nicola

Posted 9 years ago

“It was quick and I knew the method was both time saving and cost saving. You didn't need to be a www wiz kid..... It was straight forward. The whole process was manageable and I was amazed at the savings. Thank you.”

Helpful Report

Posted 9 years ago

Hi Patricia, Thank you for your comments and taking the time to let us know you found it easy to deal with Autonet. Kind regards Nicola

Posted 9 years ago

“Autonet good, very helpful on the phone but they let them selves down by using premium rate telephone numbers. If your spreading the cost of your insurance beware if Autonet put you in touch with Close Brothers. There website is unsafe, the certificate cannot be varified, and your ID could be stolen . That is according my browser Firefox.”

Helpful Report

Posted 9 years ago

Hi Roger, Thank you very much for your comments and taking the time to get in touch. We are pleased to hear that you found the staff at Autonet helpful. The telephone numbers that we use for new customers are premium rate, however the numbers available for existing customers are "03" numbers, which are local rate and are included in many phone packages (please check with your provider though). We do also offer a free Live Chat service from our website. In terms of the instalments, we do work with Close Brothers Premium Finance. Since your review, we have been in touch with them and they have confirmed their sites are secure and that all customer information is safe. I trust this reassures you, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“The price was very fair and the procedure for switching my home insurance very easy. The website was easy to use, enabling me to compare between policies, and so select the best one for me.”

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Posted 9 years ago

Hi, Thank you very much for your comments. We are pleased to hear that you found it easy to deal with Autonet. Kind regards Nicola

Posted 9 years ago

“It's a bit early in the day to give a full review as only been insured for a few weeks, but my experience so far has been positive. It was easy to apply for car insurance online and was a much quicker process than ive experienced elsewhere. I like that I didn't have to speak to anyone on the phone.”

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Posted 9 years ago

“Autonet has been a good insurance provider. It's difficult to know exactly what the best arrangements are for finding the most competitive quotation, but they've provided me with good service. Their agents, when I've spoken on the phone, have been helpful and followed through with what they said they'd do, which I appreciate.”

Helpful Report

Posted 9 years ago

Hi William, Thanks for letting us know that you are pleased with the helpful staff at Autonet and the service you received. Kind regards Nicola

Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews