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Autonet Insurance Reviews

4.5 Rating 8,908 Reviews
90 %
of reviewers recommend Autonet Insurance
Company Reviews Questions Metrics
4.5
Based on 8,908 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Autonet Insurance Reviews
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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr DJ Lloyd
Unverified Reviewer
“I was truly gobsmacked for dropping my mileage down from 5000/1000 to then discover that my insurance went from £400+ to £600 i did forget to mention that i wanted accident and breakdown cover to my renewal but to be told it was £600 because my mileage was low was very harsh. I live on an island & not the mainland & surely the risks are far greater for driving on the mainland & crime is very low on the island.”
Helpful Report
Posted 3 years ago
Darren John Lloyd
Unverified Reviewer
“My name is Darren Lloyd & i was left gobsmacked about how high my insurance jumped from £400+ to £600 . I did forget to mention that i also wanted accident and breakdown cover,but my problem was i was told the big jump in price was because i dropped down my mileage from 5000/ 1000 because i live & work on an island.GOBSMACKED”
Helpful Report
Posted 3 years ago
Steve J
Verified Reviewer
“Don't go near this lot. They will charge you extra as soon after they have sent you out the policy and then if you want to cancel even though the policy hasn't started they will charge you a £25.00 cancellation fee. Biggest rip off ever!!!!! There are many others out there with excellent service and no over charges.”
Helpful Report
Posted 3 years ago
Hi Steve, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Annabel
Posted 3 years ago
Moira Lynch
Verified Buyer
“I have been with Autonet for a number of years, I knew nothing about car insurance unfortunately. They have been charging me over double the amount of other insurance agencies and to top it off have quoted me an extortionate amount to cancel my policy, which incidentally changed by £15 in three days, when I questioned this they said the amount changed daily 😡”
Helpful Report
Posted 3 years ago
Hi Moira, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Paul
Unverified Reviewer
“After close to 10 years uninterrupted business from me to Autonet insuring my van. I’ve just had the pleasure of paying 171.31 just to cancel my insurance policy. Special thanks to the team leads Michael and Shaun for not budging in the cancellation fee. To say I’m angry would be an understatement. Excellent customer service guys, and thanks for 10 years business. What a joke. Furious”
Helpful Report
Posted 3 years ago
Hi Paul, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Annabel
Posted 3 years ago
Leigh
Verified Buyer
“Woeful customer service. A complete inability or will to respond to emails or return telephone calls. The worst customer service I have encountered for a very long time. I would actively discourage anyone from using a company that is this incompetent.”
Helpful Report
Posted 3 years ago
Hi Leigh, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Annabel
Posted 3 years ago
Dan
Verified Reviewer
“Making back street insurance look official , They will quote you then once you have paid the deposit Auotnet want additional premium costs . They don't reply to emails . Check out there Facebook page for honest reviews that haven't been paid for !!!”
Helpful Report
Posted 3 years ago
Hi Dan, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Anonymous
Unverified Reviewer
“Moved house and went to change my address on my policy, told me it was going to cost an additional £500 even though id paid my insurance in full for the year that cost £300.. THEN they said if i cancelled id be looking at £2000 from themselves or any other insurer. They refunded the remainder of my insurance, and i found another insurer that cost £300 for the year. I hope you're reading this autonet, absolute disgrace of a company, robbing peoples money and then scaremongering me, well at least trying to anyhow to make me pay these ridiculous amounts of money. Unfortunately you've probably conned a few people doing this i feel sorry for them. I hope whoever allows this to happen has an awful day.”
Helpful Report
Posted 3 years ago
Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie
Posted 3 years ago
Yunus Kathrada
Verified Reviewer
“Terrible customer service. I was misadvised before taking out my policy. Then I was chased for additional money. I was promised an investigation into my complaints and promised call backs on no less than three occasions none of which happened. I finaly reported them to the FCA as in my opinion they are incompetent and incapable of admitting failures on their part. Will never recommend their service.”
Helpful Report
Posted 3 years ago
Hi Yunus, Thank you for taking the time to get in touch. We can see our complaints team already have your details and will be in touch shortly. Thanks Annabel
Posted 3 years ago
Anonymous
Verified Buyer
“Poor service cost me high a fortune waiting times on the phone cancelled the contract not a good broker to deal with. Please avoid”
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Annabel
Posted 3 years ago
Anonymous
Unverified Reviewer
“gOOD SITE EASY TO USE”
Helpful Report
Posted 3 years ago
Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Annabel
Posted 3 years ago
Kathleen Clarke
Verified Buyer
“Received a quote off them. Then went to purchase & cost jumped up. Tried to call them but couldn’t get through to autonet”
Helpful Report
Posted 3 years ago
Hi Kathleen, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Annabel
Posted 3 years ago
Anonymous
Verified Reviewer
“Beware extortionate Hidden costs very poor customer service passed from one dept to another they make more money on cancellations and policy changes. Do not use this company”
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
IRATE IAN
Verified Buyer
“Avoid these conmen, charged me an extra 100 quid on top of quoted price for an accident when a third party hit me in rear at a give way sign and admitted full liability and paid for everything.”
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Sam
Unverified Reviewer
“Well fully Comprehensive means nothing with your company Your brokers are uneducated and I can imagine taking notes on the back of their fag packets!! Do not use this company as they are a load of cowboys!!!!”
Helpful Report
Posted 3 years ago
Hi Sam, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie
Posted 3 years ago
Anonymous
Verified Buyer
“I have been with autonet for 2 years they have just automatically renewed my insurance without any letter in the post or email for the 3rd time. They charge me £150 a month so in the last 2 years they have had £3600 out of me and I drive a small van, I feel robbed can’t wait for them to open at 9am so I can cancel my policy.”
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Mark Hawkes
Verified Buyer
“Absolutely disgusting behaviour from this company today. Was asked to call them today. Did so, was told the policy they had offered was invalid due to incorrect details (not given by me). Policy not due to start until late June. They wanted to add £179 to policy. They also wanted £37 to change my address! When I tried to exercise my right to cancel, they wanted to charge me £25 to cancel a policy (which by their own admission is not a valid policy because they don't have correct details!). I also asked to see a copy of policy in post (which they can't send me because they don't know my address..... ) so they are trying to enforce a policy which they know is invalid, as they cannot confirm who I am, nor do they know where the vehicle is registered to provide the appropriate insurance. I asked several times to have my contact preferences changes to post. They refused to do this, and said they'd send me correspondence via email. One hour and 40 minutes later I gave up. They are clearly going to try and extort money out of me for a policy they can't honour and is invalid (their words). When I told them I'd simply cancel direct debit, they said they'd take me to court for breach of contract. A contract they admit is invalid! They refused to waive £25 Fee, even though they can't honour policy any longer! This is disgusting behaviour. Its extorsion. I advise everyone to NEVER use this company. Ever. Will be reporting to Ombudsman. Have warned my bank too, who have black listed them for further transactions.”
Helpful Report
Posted 3 years ago
Hi Mark, Thank you for taking the time to get in touch, we are sorry to her you aren't happy. I have reviewed your file and can see it is currently with our complaints team. Kind regards Mollie
Posted 3 years ago
Anonymous
Verified Reviewer
“Quick and easy service.”
Helpful Report
Posted 3 years ago
Hi, Thank you for letting us know you found the process quick and easy. Kind regards Mollie
Posted 3 years ago
Ian Barnaby
Verified Buyer
“Although I apparently had an accident the underwriter added £80 to the insurance and took it straight out of my account without notice. £80 is far too much.”
Helpful Report
Posted 3 years ago
Hi Ian, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Razvan Sencu
Verified Buyer
“A joke company that bids on insurance quotes that aren't true, 2 sec after buying they try to get more money out of you. If you don't play their game they scam it and make you out of balance instead to fully refund for not using their insurance policy. Absolutely ridiculous and unethical!!”
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have reviewed your file and can see it is currently with our complaints team. Kind regards Mollie
Posted 3 years ago
Autonet Insurance is rated 4.5 based on 8,908 reviews
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