Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,908 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,908 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incompetent”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to get in touch. We are sorry to hear that you are not happy with our service currently. We have passed your details to our complaints team who will be in touch shortly. Thanks Annabel

Posted 3 years ago

“Very clear”

Helpful Report

Posted 3 years ago

Hi Sarah, Thanks for taking the time to get in touch. We are glad the information has been clear. If you wish to discuss anything further please email reviewsites@autonetinsurance.co.uk and we can look into this for you. Thanks Annabel

Posted 3 years ago

“Horrible and most of these reviews are fake. Check out better websites for reviews. They cancelled my whole policy over an honest mistake forgetting to declare a 3 and half year old speeding ticket. Most firms just charge an extra £40 ...but these guys ramped up the premium to 50% extra. Then because I accidentally checked a box as 'married' for my common-law-partner they just offered me a new policy cancelling my old one with a much higher figure.”

Helpful Report

Posted 3 years ago

Hi Adil, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy. We have passed your details on to our complaints team who will be in touch shortly. Thanks Annabel

Posted 3 years ago

“This is one of the most unprofessional money grabbing organisations I have had the misfortune to deal with. Instead of picking up the telephone to say they couldn't open documents they required they sent a bullying and threatening letter which was received with less than 9 hours to deal with. They quoted my wife a figure for resolution then increased it the next day without notifying her. Instead of working with my wife and I they put obstacle upon obstacle to NOT allow her to have an insurance policy. Their standard letters are nothing but intimidating. Customer Service ... Well let's be fair they don't have a clue! We had a quicker response to provide information within minutes of dealing with 2 other insurance companies. In reality I would prefer to offer a negative score ...”

Helpful Report

Posted 3 years ago

Hi Brian, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards, Annabel

Posted 3 years ago

“I rang and tried to cansel insurance and they hung up on me”

Helpful Report

Posted 3 years ago

Hi P W Collins, We are sorry to hear that we haven't met your expectations. We have passed your details on to a team member who will contact you shortly. Thanks Annabel

Posted 3 years ago

“couldnt insure car i wanted to change to,extortionate cancellation fees,waiting time on phone absolutely shocking-never ever again”

Helpful Report

Posted 3 years ago

Hi T, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Annabel

Posted 3 years ago

“Stay clear scammers take your deposit then ask you to call to hike price or charge if you cancel”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to get in touch. We have passed your details to our complaints team who will be in touch with you shortly. Thanks Annabel

Posted 3 years ago

“No stars if I could - awful company. Staff snippy and not v helpful won’t be using them in the future and would not recommend”

Helpful Report

Posted 3 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Annabel

Posted 3 years ago

“Still haven't seen any documents on-line or anywhere else. I am driving around absolutely scared to think I'm not covered????? Not impressed.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave us a review. We are sorry to hear your documents haven't reached you. We have emailed these again to you to the email address on your file. The email sender will be ceds@autonetinsurance. If you do not receive these please email reviewsites@autonetinsurance.co.uk. Thanks Annabel

Posted 3 years ago

“POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE ATTITUDES, ARE VERY UNHELPFUL, DON'T CALL BACK WHEN THEY PROMISE TO, JUST GENERALLY SHOCKING SERVICE - STEER WELL CLEAR OF THIS COMPANY - YOU'LL REGRET IT IF YOU DON'T - WHAT A JOKE OF A COMPANY FROM START TO FINISH - AVOID AVOID AVOID AVOID AVOID 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 3 years ago

Hi James, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints department and someone will be in contact shortly. Kind regards Mollie

Posted 3 years ago

“AVOID AT ALL COST Been with Autonet on/off for years. Competitive prices etc but the worst experience when you really need them!!!! Wrote car off.....bad enough.....lots of fees/excess charges through insurance company (to be expected) that autonet insurance brokered for me. Hit with a bill from Autonet for my policy in full (accident happened 2 months into years policy). I had no idea this was a “thing” with brokers....you need to pay your years premium regardless if ca is written off/sold/you want to leave out with 14day cool off period. Robbing pri*ks. NEVER will I use there services again and it has become a little project of mine to make sure everyone knows this hidden detail about brokers. PS - Company was also like a chocolate fire guard when I needed there assistance with vehicle recovery etc and I ended up bypassing them completely and dealing with insurance directly. AVOID AVOID AVOID!!!!!! Get your insurance direct and cut out the middle man.”

Helpful Report

Posted 3 years ago

Hi Russell, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints department and someone will be in contact shortly. Kind regards Mollie

Posted 3 years ago

“not for me thank thankyou. I was charged £37 admin fee just to change my address. Your admin must be earning an awful lot of money. Then, when it came to renew, the premium was hiked up by £80, despite being told in their letter they had found me the best possible quote. Rubbish, it took me 5 mins to find 20 quotes all much cheaper.”

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Posted 3 years ago

“Shocking enough said”

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Posted 3 years ago

“Shocking company stay away,customer service terrible, refunds ha ha ha take your money same day refunds got to wait 2 weeks would hate to see how long to get an accident pay out, anybody from the company would like to get in touch”

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Posted 3 years ago

“You're better off with the brand insurers. Autonet are scammers. They initially give you the best quote, then come back to you a week later to say some details were missing, despite providing all details on the comparison site, and threaten to cancel the policy unless you pay more money. When you cancel, they charge £25 for no reason anyway. Stay away!”

Helpful Report

Posted 3 years ago

Hi James, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Annabel

Posted 3 years ago

“Amazingly unprofessional, definitely won't ever be using them again. Was sent an email initially which said not to worry if I didn't receive documents as I was definitely covered from the date my previous policy expired. No documents received for nearly two weeks after paying. When they turn up the certificate of insurance shows that I was driving about, uninsured, for nearly a week, despite what their initial email had said. So I definitely wouldn't ever recommend them to anyone else or use them again myself. Shysters.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Annabel

Posted 3 years ago

“Attempted to buy insurance from them, website said there was issues with processing the payment, so I went elsewhere. I called them the next day to check payment and they advised definitely not gone through. Later that day I got an email welcoming me to Autonet. Called back and they said the payment had actually processed originally. 2 weeks later and still awaiting a refund. Hopeless customer service and waiting times to get through are a joke.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have located your file and passed this on to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 3 years ago

“While on deployment with the Royal navy and having no access to mail or internet, my insurance policy expired with Autonet, they started a new policy without being able to get a hold of me and then cancelled the new policy, which meant i am now having to pay a large cancellation fee of 165 pounds. I called them yesterday explaining my situation and tried emailing them through the computers on board ship explaining my situation (which i have proof of) and they wont budge, the only thing they offered me was starting a new policy to cancel the outstanding cancellation fee. I already insured my car with someone new and they couldn't understand why i didn't want to start a new policy with them meaning I would have two insurers. Is this how to treat the UK's armed forces personnel? i do not recommend insuring with Autonet if you serve for the UK's armed forces.”

Helpful Report

Posted 3 years ago

Hi James, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards, Annabel

Posted 3 years ago

“I can't copy & paste to verify? Here is my ref no 3449823/1/r5p/VC14 & amendments ref no 3449823/1/djA”

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Posted 3 years ago

“I was gobsmacked to find out my renewal went from£400+/£600 just because i was too honest about the mileage that i do.I live on an island & dropped from 5000/1000 miles a year.I forgot to mention that i wanted accident and breakdown cover but was told my insurance went up because i changed my mileage.Gobsmacked is an understatement.”

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Posted 3 years ago

Autonet Insurance is rated 4.5 based on 8,908 reviews