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Autonet Insurance Reviews

4.5 Rating 8,908 Reviews
90 %
of reviewers recommend Autonet Insurance
Company Reviews Questions Metrics
4.5
Based on 8,908 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Autonet Insurance Reviews
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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“The insurance policy takes a long time to arrive, it is not immediate”
Helpful Report
Posted 3 years ago
Hi, Thanks for taking the time to get in touch. We are sorry to hear you haven't received your documents. If you would like to send us some details to ANSocial@autonetinsurance.co.uk including your registration or postcode we can assist you with your documents. Thanks Annabel
Posted 3 years ago
Anonymous
Verified Buyer
“BUYER BEWARE - Took out a policy online but realised it wasn't right. Rang over half an hour later and was asked for my reference number. Person said they had to talk to someone and kept me hanging on the line when they eventually came back they said they would not refund money in full but have to charge an administration fee as they now had entered the details on system. I wondered why I was kept holding for so long? They are brokers and do not offer 14 day change of mind that a regulated insurance company would. DO NOT BUY FROM THEM make sure to deal direct with an insurance company.”
Helpful Report
Posted 3 years ago
Hi, Thanks for taking the time to get in touch. We are sorry to hear about the time it took to deal with your request and that you are unhappy with our fees. We have reviewed your file and can see your details have been passed to our complaint team who will review your complaint. Thanks Annabel
Posted 3 years ago
Anonymous
Verified Buyer
“I renewed my insurance with Autonet set up a direct debit but they didn’t take the payment out so my insurance got cancelled now the car has no mot or tax luckily enough I didn’t drive the car I only found out when a letter was posted off the dvla saying it wasn’t insured”
Helpful Report
Posted 3 years ago
Hi, Thanks for taking the time to leave a review. We have passed your details to our customer service team to contact you to discuss your policy with us. Thanks Annabel
Posted 3 years ago
Allan
Verified Buyer
“Renewal of policy goes up by about 40% and You can't cancel your renewal on website or by email or by live chat, you have to phone and you queue to get the cancellations team they take your details then you queue again for the renewals team and its an 03303 telephone number - if you take out a policy ask for no automatic renewal .....”
Helpful Report
Posted 3 years ago
Hi Allan, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with price we have offered. If you wish for us to look into this further please complete our online complaints form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel
Posted 3 years ago
Michael Swan
Verified Reviewer
“I had my work vehicle/livelihood stolen 15th Nov 2020 and was quickly paid out, however Autonet have continued to take payment even though there is no van to insure! I would have thought that once you have been paid out and the finance paid off and the vehicle not in existence that would have been an end to the matter, obviously not. Autonet sent me a renewal notice for this vehicle today and this is what brought this to my attention. Its bad enough that you are robbed by unscrupulous light fingered low lives but you don't expect your insurance company to join in!!”
Helpful Report
Posted 3 years ago
Hi Michael, Thanks for taking the time to get in touch, we are sorry to hear about the theft of your vehicle. We have passed your details to our customer service team who will be in touch shortly. Thanks Annabel
Posted 3 years ago
Sarahmtb
Verified Reviewer
“Absolutely dreadful! After finding a very competitive quote through a comparison site, we went on to take the policy. We have had nothing but trouble - three letters threatening us with cancellation - each time have rang them straight away and given them the information they have needed - yet another letter to cancel - another phone call - and so it goes on. Tonight, the final straw - yet ANOTHER letter to cancel - so I rang immediately - they said there was a 'spelling mistake' from a previous insurer on some information we had sent therefore it was 'void'. This information had first been sent through when the original policy was taken out and in no correspondence or phone calls has this been told to us until today - when they have cancelled our policy. the people on the other end of the phone were rude and, after going through all of this in detail, I said I wanted to complain - she asked what about????? NEVER AGAIN!”
Helpful Report
Posted 3 years ago
Hi Sarah, Thanks for taking the time to get in touch with us. We are sorry about this experience with us. We have passed this review to our complaints team in addition and they will be in touch shortly. Thanks Annabel
Posted 3 years ago
Paul Z
Unverified Reviewer
“Money grabbing company .”
Helpful Report
Posted 3 years ago
Hi, Thanks for taking the time to get in touch with us. We are sorry to hear you aren't happy, if you would like us to look into this further please email reviewsites@autonetinsurance.co.uk with some brief details such as your registration or postcode. Kind regards Mollie
Posted 3 years ago
J Hart
Unverified Reviewer
“Shocking You take my money then after send me a letter demanding copies of our driving licence copy of utility bill and v5 ? Joke never in 40 yes have I had this Ripoff don't touch them”
Helpful Report
Posted 3 years ago
Hi J Hart, Thanks for taking the time to get in touch with us. We are sorry to hear that you aren't happy with our service. Some checks will be conducted post sale and we may need to request additional information in regards to your policy with a relevant timescale to provide. We apologise for any inconvenience this may cause. If you would like to raise this further please complete the below complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel
Posted 3 years ago
John Bayley
Verified Buyer
“I have been insured with them for the past 3 years and the price has always been very competitive so I have had no issues, until today when I changed address and the extortionate cost they have charged me for a simple administration of change to an address. My insurance premium was £278 and they have charged me £105.78 for the next 5 months this borderlines daylight robbery. I definitely will not be renewing my insurance policy with them in June out of principle, how they can charge so much so a simple administration is beyond belief.”
Helpful Report
Posted 3 years ago
Hi John, Thanks for taking the time to get in touch with us. We are sorry to hear about the issues you have had surrounding your policy. If you would like us to look into this further please complete our online complaints form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Mollie
Posted 3 years ago
JOHN LARTICE
Verified Reviewer
“Can’t rate autonet from them stars as it doesn’t go low enough!!!. But you have to give them at least a 1🤬 -10 I was looking for , Not far off a scam, very unhelpful and liars to boot!!!, they insured me for a week then wanted more money, saying that the accident I had last year which was a hit and run, from a foreign van driver which wrote my car off, was my fault as I claimed on my own insurance for my car, ( I wasn’t insured with these cretins at the time.).”
Helpful Report
Posted 3 years ago
Hi John, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with our service following your online purchase. If you would like to raise this further please follow the link to our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel
Posted 3 years ago
Anonymous
Unverified Reviewer
“Autonet have a website algorithm that up's the price if you leave the site and return..come back a day later - it drops. My Wifi dropped out 5 mins later the quote went up £85! They also hit you with a charge if you ever dare to claim a broken windscreen - an extra they are keen to add in but claim it and they add a penalty to EVERY future policy! NO OTHER insurer does this i have 5 vehicles with all different insurers... They count windscreen damage as a "claim" like others class as accidents. Phone lines can be incredibly hard to wade through too many options with long wait times (was as bad pre covid). Avoid if possible, only positive is the price. But after a year they wanted to up my policy by 800%! so i left at that time. They wouldn't negotiate. I have been driving 30 years with full no claims...”
Helpful Report
Posted 3 years ago
Hi Gary, Thanks for taking the time to get in touch. We are sorry to hear about your experience with us. If you would like us to look into this further please complete our online complaints form and our complaints team will review your details; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel
Posted 3 years ago
JOHN LARTICE
Unverified Reviewer
“Can’t rate autonet from them stars as it doesn’t go low enough!!!. But you have to give them at least a 1🤬 -10 I was looking for , Not far off a scam, very unhelpful and liars to boot!!!, they insured me for a week then wanted more money, saying that the accident I had last year which was a hit and run, from a foreign van driver which wrote my car off, was my fault as I claimed on my own insurance for my car, ( I wasn’t insured with these cretins at the time.).”
Helpful Report
Posted 3 years ago
Hi John, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with our service following your online purchase. If you would like to raise this further please follow the link to our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel
Posted 3 years ago
JOHN LARTICE
Unverified Reviewer
“Can’t rate autonet from them stars as it doesn’t go low enough!!!. But you have to give them at least a 1🤬 -10 I was looking for , Not far off a scam, very unhelpful and liars to boot!!!, they insured me for a week then wanted more money, saying that the accident I had last year which was a hit and run, from a foreign van driver which wrote my car off, was my fault as I claimed on my own insurance for my car, ( I wasn’t insured with these cretins at the time.).”
Helpful Report
Posted 3 years ago
Hi John, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with our service following your online purchase. If you would like to raise this further please follow the link to our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel
Posted 3 years ago
Chris
Verified Reviewer
“If there was an option for 0 stars I would click that.”
Helpful Report
Posted 3 years ago
Hi Chris, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy. If you would like us to look into this further please complete our online complaints form and we will be in touch; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel
Posted 3 years ago
NH
Verified Reviewer
“To change your address is £37.50. shocking price as I’ve never paid before to change my address (read the small print before you accept the policy for Fees ) This day and age everything online, emails etc. They did knock the price down to £14.95 after I fell off my chair but still shouldn’t have to pay for change of address.”
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Sara Hutchison
Verified Buyer
“I had insurance for 24hrs with this company. They rang me with a query and it turned out they wanted double the amount on monthly payments £80 odd pounds for fully comp on a crv. No thanks so asked for it to be cancelled and had to pay £50plus for cancelling on a policy I hadn't even received in an email yet! 24hrs I had this policy. Still get text now saying I owe them money! Stay well away would be my advice.”
Helpful Report
Posted 3 years ago
Hi Sara, Thanks for taking the time to get in touch with us. We are sorry to hear that you aren't happy following your online purchase. We have passed your details to our complaints team who will be in touch shortly. Thanks Annabel
Posted 3 years ago
Brian
Verified Reviewer
“Really disappointing customer service. Holding customers to ransom when their insurance provider weren't willing to change vehicle on a policy. They want me to pay a cancellation fee!! and it's more if I cancel and leave than if they find me a new insurance. More money for less work.”
Helpful Report
Posted 3 years ago
Hi Brian, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy about our fees. Our complaints team are currently reviewing your case and will be in touch shortly. Thanks Annabel
Posted 3 years ago
Michael Harrild
Verified Buyer
“Don't use they have just charged me 35 pound just to change my address its a rip off and I will be complaining to the ombudsman”
Helpful Report
Posted 3 years ago
Hi Michael, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy, I have reviewed your file and can see our complaints team have been in contact with you regarding the matter. Kind regards Mollie
Posted 3 years ago
Neil D Fenton
Verified Reviewer
“I am disgusted with the level of customer care I recieved today from Autonet ins. I insured my car providing details that I was able to complete on your in line platform. I was charged immediately 31.89 on the 9th November 2020. Today I was informed I was not able to insure my vehicle because I am temporarily living out of the UK but still in the EU ! and that my Sorn vehicle was not valid & Autonet would not insure me. To ensure my complete dissatisfaction I was then charged 26.84 for the pleasure of not being insured ! as a cancellation fee Can I point out that I rang today to PAY not for Autonet to cancel may insurance your were happy to take and charge me for. This is appalling & i will be ensuring that my compaint is raised with the most senior executive I can identify within your company. Tonight I have recieved a letter stating my vehicle is not sorned ( which it is & you were informed of this today ) & that I should find alternative insurance. This may be a standard letter but your attention to customer service today was appalling & you have lost now a mature driver with maximum no claims happy to pay appropriate premiums. Kind Regards Neil D Fenton”
Helpful Report
Posted 3 years ago
Hi Neil, Thank you for taking the time to get in touch, I am sorry to hear you aren't happy with the service from Autonet. I have passed your details on to our complaints team who will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Jill C
Unverified Reviewer
“I think cold calling at 7.58am is totally inappropriate as well as illegal. STOP doing it”
Helpful Report
Posted 3 years ago
Hi Jill, Thanks for taking the time to get in touch. We are sorry that you were not happy with us calling you and would like to look into this further. Unfortunately we would need some further details to do so, please email reviewsites@autonetinsurance.co.uk with the telephone number that we called you on. Thanks Annabel
Posted 3 years ago
Autonet Insurance is rated 4.5 based on 8,908 reviews
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