Name: Autonet Insurance
Rating: 4.46

“Changed to a newer model car to be told they can’t insure it and then gave me a quote for a new policy 3x more expensive and then got told they be taking £50 of my refund due to canceling which is not my fault , and all they say on here and other places were sorry which is bull and go down complaint path which is also bull , so be warned stay away and pay that little bit extra from a proper insurance company to save you the hassle of cowboys like this”

Helpful Report

Posted 4 years ago

Hi Darren, Thanks for taking the time to get in touch. We are sorry to hear that you aren't happy with our service and we couldn't offer a price you were happy with on your new vehicle. We do offer customers who are not happy the opportunity to make a complaint if they wish, if you would like to do so please complete the below form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Your complaint will then be reviewed by our complaints team and they will be in touch. Thanks Annabel

Posted 4 years ago

“Policy auto renewed, my error as I did not see the email. The day after it renewed I telephoned them, incidentally, I was on the phone for over 45 minutes, to see how much the cancellation charge would be. After being passed around to three different departments, two of which quoted me the same price of £31 to cancel, after being told that they couldn't match the quote I had from another provider (over £200 cheaper!), the cancellation fee then went up to £54.”

Helpful Report

Posted 4 years ago

Hi Amanda, Thanks for taking the time to get in touch. We are sorry to hear about your experience with us. If you would like us to look into this further please complete our online complaints form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“set up and bought insurance,few days later they said id put a date wrong in previous claim ,wanted to add 408quid to my week old policy to change it and keep it running ,i declined and they said would start as new policy and this time 300 quid more ! ,i went right through the whole application again to be told this.i said its unacceptable and i will cancel in the morning .438 pounds upto 800 odd for a date error!!1.greed has cost them as i had 2 other vehicles ready for insurance.AVOIDim going to trash them all over the net for this .wasting my time and money”

Helpful Report

Posted 4 years ago

Hi Bren, Thanks for taking the time to get in touch with us. We are sorry to hear your aren't happy with our service. We process additional checks on policies including the Claims & Underwriting exchange, following this check we needed to contact you to review the details on the policy. We are sorry we couldn't offer you a rate you were happy with on the updated details. If you would like us to look into this further please complete our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to renew my insurance. I foolishly paid there and then online then the next day received an email saying they’ve got details of a claim I made 3 years ago, could I ring them to provide details. They said that I said it was a non fault accident but according to my current insurers, it was a my fault accident. I was told insurers say a third party hitting my car and driving off IS MY FAULT! Apparently, if they can’t claim off a third party, then it’s your fault. My quote was £212 but they had to rerun the quote saying the accident was my fault and it came out £112 extra! So I told them to cancel it and give a refund. To add insult to injury, they charged me a £25 administration fee for doing so! Not Happy.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have reviewed your file and can it is currently with our complaints team. Kind regards Mollie

Posted 4 years ago

“BEWARE. Cancellation fees extremely high! Been with Autonet for 3 years. Cancelled my insurance and got slapped with a £50 cancellation fee plus a £50 broker cancellation fee! Raised complaint, no response in this but now a letter demanding even more money! Beware, cashing in at every point possible! You have been warned....”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch on reviews.io. We are sorry to hear you aren't happy with our fees. Our complaints team have written to you on the 4th of March, this letter outlines the investigation into your complaint and the outcome. Please let us know if you do not receive this. If you need anything further please feel free to get in touch. Thanks Annabel

Posted 4 years ago

“The insurance policy takes a long time to arrive, it is not immediate”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are sorry to hear you haven't received your documents. If you would like to send us some details to ANSocial@autonetinsurance.co.uk including your registration or postcode we can assist you with your documents. Thanks Annabel

Posted 4 years ago

“BUYER BEWARE - Took out a policy online but realised it wasn't right. Rang over half an hour later and was asked for my reference number. Person said they had to talk to someone and kept me hanging on the line when they eventually came back they said they would not refund money in full but have to charge an administration fee as they now had entered the details on system. I wondered why I was kept holding for so long? They are brokers and do not offer 14 day change of mind that a regulated insurance company would. DO NOT BUY FROM THEM make sure to deal direct with an insurance company.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are sorry to hear about the time it took to deal with your request and that you are unhappy with our fees. We have reviewed your file and can see your details have been passed to our complaint team who will review your complaint. Thanks Annabel

Posted 4 years ago

“I renewed my insurance with Autonet set up a direct debit but they didn’t take the payment out so my insurance got cancelled now the car has no mot or tax luckily enough I didn’t drive the car I only found out when a letter was posted off the dvla saying it wasn’t insured”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to leave a review. We have passed your details to our customer service team to contact you to discuss your policy with us. Thanks Annabel

Posted 4 years ago

“Renewal of policy goes up by about 40% and You can't cancel your renewal on website or by email or by live chat, you have to phone and you queue to get the cancellations team they take your details then you queue again for the renewals team and its an 03303 telephone number - if you take out a policy ask for no automatic renewal .....”

Helpful Report

Posted 4 years ago

Hi Allan, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with price we have offered. If you wish for us to look into this further please complete our online complaints form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“I had my work vehicle/livelihood stolen 15th Nov 2020 and was quickly paid out, however Autonet have continued to take payment even though there is no van to insure! I would have thought that once you have been paid out and the finance paid off and the vehicle not in existence that would have been an end to the matter, obviously not. Autonet sent me a renewal notice for this vehicle today and this is what brought this to my attention. Its bad enough that you are robbed by unscrupulous light fingered low lives but you don't expect your insurance company to join in!!”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for taking the time to get in touch, we are sorry to hear about the theft of your vehicle. We have passed your details to our customer service team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“Absolutely dreadful! After finding a very competitive quote through a comparison site, we went on to take the policy. We have had nothing but trouble - three letters threatening us with cancellation - each time have rang them straight away and given them the information they have needed - yet another letter to cancel - another phone call - and so it goes on. Tonight, the final straw - yet ANOTHER letter to cancel - so I rang immediately - they said there was a 'spelling mistake' from a previous insurer on some information we had sent therefore it was 'void'. This information had first been sent through when the original policy was taken out and in no correspondence or phone calls has this been told to us until today - when they have cancelled our policy. the people on the other end of the phone were rude and, after going through all of this in detail, I said I wanted to complain - she asked what about????? NEVER AGAIN!”

Helpful Report

Posted 4 years ago

Hi Sarah, Thanks for taking the time to get in touch with us. We are sorry about this experience with us. We have passed this review to our complaints team in addition and they will be in touch shortly. Thanks Annabel

Posted 4 years ago

“Money grabbing company .”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch with us. We are sorry to hear you aren't happy, if you would like us to look into this further please email reviewsites@autonetinsurance.co.uk with some brief details such as your registration or postcode. Kind regards Mollie

Posted 4 years ago

“Shocking You take my money then after send me a letter demanding copies of our driving licence copy of utility bill and v5 ? Joke never in 40 yes have I had this Ripoff don't touch them”

Helpful Report

Posted 4 years ago

Hi J Hart, Thanks for taking the time to get in touch with us. We are sorry to hear that you aren't happy with our service. Some checks will be conducted post sale and we may need to request additional information in regards to your policy with a relevant timescale to provide. We apologise for any inconvenience this may cause. If you would like to raise this further please complete the below complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“I have been insured with them for the past 3 years and the price has always been very competitive so I have had no issues, until today when I changed address and the extortionate cost they have charged me for a simple administration of change to an address. My insurance premium was £278 and they have charged me £105.78 for the next 5 months this borderlines daylight robbery. I definitely will not be renewing my insurance policy with them in June out of principle, how they can charge so much so a simple administration is beyond belief.”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to get in touch with us. We are sorry to hear about the issues you have had surrounding your policy. If you would like us to look into this further please complete our online complaints form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Mollie

Posted 4 years ago

“Can’t rate autonet from them stars as it doesn’t go low enough!!!. But you have to give them at least a 1🤬 -10 I was looking for , Not far off a scam, very unhelpful and liars to boot!!!, they insured me for a week then wanted more money, saying that the accident I had last year which was a hit and run, from a foreign van driver which wrote my car off, was my fault as I claimed on my own insurance for my car, ( I wasn’t insured with these cretins at the time.).”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with our service following your online purchase. If you would like to raise this further please follow the link to our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“Autonet have a website algorithm that up's the price if you leave the site and return..come back a day later - it drops. My Wifi dropped out 5 mins later the quote went up £85! They also hit you with a charge if you ever dare to claim a broken windscreen - an extra they are keen to add in but claim it and they add a penalty to EVERY future policy! NO OTHER insurer does this i have 5 vehicles with all different insurers... They count windscreen damage as a "claim" like others class as accidents. Phone lines can be incredibly hard to wade through too many options with long wait times (was as bad pre covid). Avoid if possible, only positive is the price. But after a year they wanted to up my policy by 800%! so i left at that time. They wouldn't negotiate. I have been driving 30 years with full no claims...”

Helpful Report

Posted 4 years ago

Hi Gary, Thanks for taking the time to get in touch. We are sorry to hear about your experience with us. If you would like us to look into this further please complete our online complaints form and our complaints team will review your details; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“Can’t rate autonet from them stars as it doesn’t go low enough!!!. But you have to give them at least a 1🤬 -10 I was looking for , Not far off a scam, very unhelpful and liars to boot!!!, they insured me for a week then wanted more money, saying that the accident I had last year which was a hit and run, from a foreign van driver which wrote my car off, was my fault as I claimed on my own insurance for my car, ( I wasn’t insured with these cretins at the time.).”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with our service following your online purchase. If you would like to raise this further please follow the link to our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“Can’t rate autonet from them stars as it doesn’t go low enough!!!. But you have to give them at least a 1🤬 -10 I was looking for , Not far off a scam, very unhelpful and liars to boot!!!, they insured me for a week then wanted more money, saying that the accident I had last year which was a hit and run, from a foreign van driver which wrote my car off, was my fault as I claimed on my own insurance for my car, ( I wasn’t insured with these cretins at the time.).”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with our service following your online purchase. If you would like to raise this further please follow the link to our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“If there was an option for 0 stars I would click that.”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy. If you would like us to look into this further please complete our online complaints form and we will be in touch; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 4 years ago

“To change your address is £37.50. shocking price as I’ve never paid before to change my address (read the small print before you accept the policy for Fees ) This day and age everything online, emails etc. They did knock the price down to £14.95 after I fell off my chair but still shouldn’t have to pay for change of address.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Autonet Insurance Reviews