Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,908 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,908 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to follow instructions”

Helpful Report

Posted 3 years ago

Hi J Carney, Thanks for taking the time to write a review. We are pleased you found the online process easy to follow. Thanks Annabel

Posted 3 years ago

“Great service easy, simple quick!”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for taking the time to leave a review. We are pleased you found us simple and quick to deal with! Thanks Annabel

Posted 3 years ago

“Very thorough”

Helpful Report

Posted 3 years ago

Hi Rachel, Thanks for taking the time to leave a review. We are pleased that you found us very thorough. Thanks Annabel

Posted 3 years ago

“Good -fairly straight forward”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for taking the time to leave a review. We are pleased you found the process straightforward. Thanks Annabel

Posted 3 years ago

“Changed to a newer model car to be told they can’t insure it and then gave me a quote for a new policy 3x more expensive and then got told they be taking £50 of my refund due to canceling which is not my fault , and all they say on here and other places were sorry which is bull and go down complaint path which is also bull , so be warned stay away and pay that little bit extra from a proper insurance company to save you the hassle of cowboys like this”

Helpful Report

Posted 3 years ago

Hi Darren, Thanks for taking the time to get in touch. We are sorry to hear that you aren't happy with our service and we couldn't offer a price you were happy with on your new vehicle. We do offer customers who are not happy the opportunity to make a complaint if they wish, if you would like to do so please complete the below form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Your complaint will then be reviewed by our complaints team and they will be in touch. Thanks Annabel

Posted 3 years ago

“Value for money”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to write a review. We are pleased you found value for your money with us. Thanks Annabel

Posted 3 years ago

“Policy auto renewed, my error as I did not see the email. The day after it renewed I telephoned them, incidentally, I was on the phone for over 45 minutes, to see how much the cancellation charge would be. After being passed around to three different departments, two of which quoted me the same price of £31 to cancel, after being told that they couldn't match the quote I had from another provider (over £200 cheaper!), the cancellation fee then went up to £54.”

Helpful Report

Posted 3 years ago

Hi Amanda, Thanks for taking the time to get in touch. We are sorry to hear about your experience with us. If you would like us to look into this further please complete our online complaints form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 3 years ago

“set up and bought insurance,few days later they said id put a date wrong in previous claim ,wanted to add 408quid to my week old policy to change it and keep it running ,i declined and they said would start as new policy and this time 300 quid more ! ,i went right through the whole application again to be told this.i said its unacceptable and i will cancel in the morning .438 pounds upto 800 odd for a date error!!1.greed has cost them as i had 2 other vehicles ready for insurance.AVOIDim going to trash them all over the net for this .wasting my time and money”

Helpful Report

Posted 3 years ago

Hi Bren, Thanks for taking the time to get in touch with us. We are sorry to hear your aren't happy with our service. We process additional checks on policies including the Claims & Underwriting exchange, following this check we needed to contact you to review the details on the policy. We are sorry we couldn't offer you a rate you were happy with on the updated details. If you would like us to look into this further please complete our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 3 years ago

“Very easy to follow and complete application.”

Helpful Report

Posted 3 years ago

Hi, Thank you for letting us know you found the process easy to complete. KInd regards Mollie

Posted 3 years ago

“I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to renew my insurance. I foolishly paid there and then online then the next day received an email saying they’ve got details of a claim I made 3 years ago, could I ring them to provide details. They said that I said it was a non fault accident but according to my current insurers, it was a my fault accident. I was told insurers say a third party hitting my car and driving off IS MY FAULT! Apparently, if they can’t claim off a third party, then it’s your fault. My quote was £212 but they had to rerun the quote saying the accident was my fault and it came out £112 extra! So I told them to cancel it and give a refund. To add insult to injury, they charged me a £25 administration fee for doing so! Not Happy.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have reviewed your file and can it is currently with our complaints team. Kind regards Mollie

Posted 3 years ago

“Very good price”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave a review. We are pleased that you are happy with the price. Thanks Annabel

Posted 3 years ago

“Quick and easy to get a quote and purchase.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to share a review with us. We are pleased you found the process quick and easy. Thanks Annabel

Posted 3 years ago

“I was very pleased with the help and friendly advice received from the young lady on the phone. Her attituded and manner was very professional. Thank you for sorting out my insurance. My ref.no. 2725562.”

Helpful Report

Posted 3 years ago

Hi Christine, Thanks for taking the time to leave a review. We are pleased you were happy with our team member, thanks for letting us know. Annabel

Posted 3 years ago

“Excellent service !”

Helpful Report

Posted 3 years ago

HI, Thank you for letting us know you were pleased with the service from Autonet. Kind regards Mollie

Posted 3 years ago

“Happy with ins”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave a review. We are pleased you are happy with our insurance. Thanks Annabel

Posted 3 years ago

“very easy to set up online”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to share a review. We are pleased you found the online process easy to complete. Thanks for choosing Autonet. Annabel

Posted 3 years ago

“Easy to use site and no problems and competitive price.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave a review. We are pleased that you found our site easy to use and were happy with the price. Thanks Annabel

Posted 3 years ago

“BEWARE. Cancellation fees extremely high! Been with Autonet for 3 years. Cancelled my insurance and got slapped with a £50 cancellation fee plus a £50 broker cancellation fee! Raised complaint, no response in this but now a letter demanding even more money! Beware, cashing in at every point possible! You have been warned....”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to get in touch on reviews.io. We are sorry to hear you aren't happy with our fees. Our complaints team have written to you on the 4th of March, this letter outlines the investigation into your complaint and the outcome. Please let us know if you do not receive this. If you need anything further please feel free to get in touch. Thanks Annabel

Posted 3 years ago

“All quote sites are a pain in the butt. This one is not too bad, apart from optional variants to breakdown and "extra insurances" pretty straight forward.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave a review. We are pleased that you found our website pretty straightforward. Thanks for the feedback in regards to option covers. Thanks Annabel

Posted 3 years ago

“Easy website to use”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave a review. We are pleased you found the website easy to use. Thanks Annabel

Posted 3 years ago

Autonet Insurance is rated 4.5 based on 8,908 reviews