Aviva Reviews

Name: Aviva
Rating: 2.05

2.1 Rating 678 Reviews

25 %

of reviewers recommend Aviva

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2.1

Based on 678 reviews

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info@aviva.co.uk

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Aviva 1 star review on 17th October 2025

Samantha Wright

Aviva 1 star review on 18th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

I Got Back €27k From Scammers With The Help Of +1 (326) 209-0325 On WhatsApp. Truly Grateful!

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Kate Marcus

Muriel Herrara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bloody where shall i start, the claim analysts are charlatans, they are paid to change your whole story and lyingly will also refer to the phone calls which are supposedly recorded, if you are in a fault claim then forget this company, they wont investigate the claim thoroughly they will label you as a fraud etc and close your claim/policy down without any notice, mind you they will also keep your premiums paid, if you try and clarify yourself the claim analyst will say he dont want to know and hang up on you, the guy i spoke to was a bleeding arrogant/ignorant person, you could tell from his tone and manner that this guy was a circus clown, aviva a MAJOR STAKEHOLDER? Nope!!! aviva a MAJOR STEALER! stealing money from hard working citizens, best insurers are AXA never a trouble, AVIVA Not recommending you to even my enemies, whosoever reads this review please do yourself a massive favour and “DO NOT USE THIS COMPANY AT ALL, PLEASE USE ANOTHER INSURANCE PROVIDER” ZERO RATED, 1 star rating is over generosity!! I WANT MY MONEY”

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Posted 6 years ago

“I have had the misfortune to buy car insurance from aviva just had to claim they are the most awkward and unhelpfull company that I have ever dealt with save youself lots of agrivation and go elsewhere”

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Posted 6 years ago

“Bought through topcashback.have failed to pay.just had renewal quote price increase 25%.60% if you take into account promised cashback.”

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Posted 6 years ago

“very good customer service, not the cheapest,”

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Posted 6 years ago

“Very nice price for the 1st time insurance.”

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Posted 6 years ago

“would have been better to talk to someone”

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Posted 7 years ago

“Good experience”

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Posted 7 years ago

“They are the worst financial company I have ever had the misfortune to deal with. They took over Friends Life who were great, so I was stuck with them. All I wanted to do was close an account and have the funds sent to my bank and it took two months of me ringing and ringing them, making complaints while they sat on their hands and did nothing. After I got the money, they rang and apologised and promised they would raise a new complaint because they had ignored my original complaints. Although that was their idea, I have been waiting for an answer from them for four months, yet on their website they claim they will reply in four weeks or tell you why not. I sent a complaint to their Helpdesk which they acknowledged but when I asked for the department dealing with it, they refused to tell me and despite chasing, the department has not replied. My advice would be to steer well clear of them. Indifference is endemic. It would be too much of a coincidence to talk to over a dozen of their people, on different days and always get a lazy one.”

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Posted 7 years ago

“good quotes and service over the past 6 years”

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Posted 7 years ago

“Multi-Car CON! First year, no problem. Then change a car, they quoted me £1041 additional to change a Mini JWC to Audi S3. Other quoted £325 for the full year - AVIVA are Rip Off merchants!”

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Posted 7 years ago

“Good customer service but TV ad mis leading”

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Posted 7 years ago

“Attempted to make a claim on my policy for bike theft, to be told that cause I live in a flat and use a secure communal bike store they cannot accept my claim. To add insult to injury I was told that adding additional cover would have protected my bike. Nowhere on their website was it clearly stated that bikes are excluded in communal bike stores. Avoid Aviva insurance at all costs!”

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Posted 7 years ago

“very expensive !!!!”

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Posted 7 years ago

“increased price by 40 pounds to a loyal customer, not a good way to maintain retention.”

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Posted 7 years ago

“Brilliant”

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Posted 7 years ago

“Have used them for a long time. Never had any problems.”

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Posted 7 years ago

“Incredible Not good at all its not worth your time guy”

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Posted 7 years ago

“On 11th December my windscreen was cracked by a stone flung up by a passing car, a pretty serious crack that just missed intruding upon the driver's field of view. When I got home I went through the Aviva website, paid the excess via debit card, and was then surprised to discover that the screen couldn't be fixed until 9th January. When I phoned Autoglass (Aviva's agent for windscreen repairs) I found that this was due to their agent not being in our area until that time. To add insult to injury, their agent wouldn't be able to collect my car from my workplace; no, I would have to take two or three hours off work and take it to their repair shop miles from my workplace myself, and wait while the windscreen was replaced. Now, I live in a UK offshore location, granted, but there are three local windscreen repair places nearby, one of which said that they could have sourced a new windscreen and installed it within a week. Unfortunately, Aviva insist that their customers must use Autoglass so I have no choice but no wait. Meanwhile I have no option but to carry on using the car, with the crack steadily growing in size day after day; it is now well into the driver's field of view and has attracted some comment from my work colleagues to the effect that it is clearly unsafe and that I am taking a risk, etc. etc. Despite Aviva being made aware of this I have not been offered a courtesy car nor the option of having the windscreen replaced at a local outlet. In fact, they haven't got back to me at all. I have been with Aviva for years for both vehicle and home insurance but I simply won't be renewing with them again after being let down like this.”

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Posted 7 years ago

“YOU ARE COVERED FOR NOTHING. THEY WOULD FIND ALL POSSIBLE EXCUSES.. DO YOURSELF A FAVOUR... RECORD ALL YOUR CALLS. ASK ALL POSSIBLE QUESTIONS TO ENSURE THAT THEY FULLY DISCLOSE WHAT YOU ARE COVERED FOR GO AND VIEW ALL THE REAL REVIEWS ON TRUSTPILOT.... THOUSAND OF UNHAPPY CLIENTS... THEY CONTACTED TRUSTPILOT TO REMOVE MY COMMENTS... MY COMMENTS ARE BASED ON FACTS AND NO LIES.... ISN'T IT TIME TO GIVE THE TASTE OF THEIR OWN POISON? UNLESS YOU HAVE RECORDED CALLS... THEY WILL NEVER COVER YOU FOR ANYTHING.. YOU CAN BUY RECORDING FACILITIES ON "APP" AS LITTLE AS 5 £ ALL THE BEST”

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Posted 7 years ago

“Hello, on the other hand you do not have any document signed by me or my authorization, you do not have my address where I pay all the cancellation invoices and it is unlawful. If the money is not returned, I will claim the months, damages and losses created by my loss of time, plus the scam of being a foreigner and not having knowledge of the language.”

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Posted 7 years ago

Aviva is rated 2.1 based on 678 reviews